TransNexus blog

Who should sign SHAKEN calls?

Who should sign calls authenticated with STIR/SHAKEN? It seems a simple question. But when you combine complex calling scenarios with current FCC rules, the answers aren’t so easy. Let’s have a look.

Spam robocalls and SHAKEN attestation

We’ve analyzed the relationship between spam robocalls and SHAKEN attestation during the first three weeks after the SHAKEN mandate. Here’s what we found.

Evaluating robocall mitigation program certification filings

As of July 21, 2021, there were 3,235 certification filings in the FCC Robocall Mitigation Database (RMD). Who’s filing? How informative are these filings? Legal Calls Only, an online forum for content on the unlawful robocall problem, has been tracking, profiling, and scoring certification filings to answer these questions. Here’s what they’re doing.

Webinar recording — Out-of-Band SHAKEN deployment—everything you need to know

The recording and slides from our recent webinar, Out-of-Band SHAKEN deployment—everything you need to know, are now available.

SHAKEN attestation statistics for early July 2021

We analyzed statistics for SHAKEN attestation in the early days of SHAKEN after the FCC mandate went into effect. There are some interesting findings here. Let’s have a look.

June 2021 STIR/SHAKEN statistics

We examined SHAKEN call statistics from our ClearIP customers in June. They received signed calls from 131 originating providers in June, which gives us insight into trends in SHAKEN usage. We looked at similar statistics in March–April and again in May. Let’s have a look.

Robocall Mitigation Database filing statistics

The deadline for service providers to file their certification in the FCC Robocall Mitigation Database (RMD) has passed, so we reviewed the filing statistics to see who filed, and how. Let’s have a look.

Robocaller tried to hack SHAKEN

A voice service provider using ClearIP SHAKEN encountered a batch of inbound robocalls signed with a hacked SHAKEN PASSporT. Here’s what happened, and what we think it means.

Will FCC robocall orders block ALL international calls from unregistered service providers?

The i3 Forum published a whitepaper on how FCC robocall mitigation orders will impact international voice traffic to the U.S. This paper includes some astonishing statements on the potential impacts. Let’s have a look.

FCC issues public notice on SHAKEN and robocall mitigation June 30 deadline

The FCC issued a public notice reminder for the June 30 SHAKEN and robocall mitigation implementation deadlines. They also explained potential enforcement actions. Here’s a summary.

FCC to establish a streamlined process for robocall reporting

The FCC adopted rules last week to establish a streamlined process for private entities to report suspected robocall and spoofing violations. Here’s an overview.

May 2021 STIR/SHAKEN statistics

With the June 30 SHAKEN deadline rapidly approaching, we’ve looked at call statistics from our ClearIP customers to see whether they’re getting many calls that were signed using STIR/SHAKEN. We looked at similar statistics in March and April. Let’s have a look at what we found and what’s changed.

Robocall mitigation plan secrets

USTelecom filed reply comments with the FCC that were sharply critical of recent filings in the Robocall Mitigation Database (RMD) seeking blanket confidentiality for providers’ robocall mitigation plans. Here’s what’s happening.

Webinar recording — Preparing for SHAKEN in Canada

The recording, slides, and questions/answers from our recent webinar, Preparing for SHAKEN in Canada, are now available.

Robocall Mitigation Database filing statistics

We reviewed the progress of certification filings in the FCC Robocall Mitigation Database (RMD) and found some interesting statistics. Let’s take a look.

U.S. — Canada cross-border SHAKEN

As the U.S. and Canadian telephone ecosystems move toward widespread deployment of STIR/SHAKEN call authentication, questions about cross-border SHAKEN are coming up. Can calls signed in Canada be verified in the U.S., and vice versa? How would that work? Let’s have a look.

FCC publishes Small Entity Compliance Guide for robocall blocking

The FCC released a Small Entity Compliance Guide for the Third Report and Order on robocall blocking. This five-page guide summarizes the 71-page Report and Order to help small entities comply with the rules.

FCC — Service providers must now diligently pursue SHAKEN certificates

The FCC has issued a public notice that voice service providers previously unable to obtain a SHAKEN certificate must now diligently pursue a SHAKEN certificate. Here’s an overview.

STI Governance Authority changes effective date of new SPC token access policy

The STI Governance Authority yesterday announced a change in the effective date for their new SPC token access policy. This will make it easier for some service providers to certify either complete or partial SHAKEN implementation in their robocall mitigation filing. Here are the details.

Out-of-Band SHAKEN goes to letter ballot

Specifications developed for Out-of-Band SHAKEN have gone to letter ballot on May 3, 2021. These specifications extend the current SHAKEN framework to enable service providers using TDM signaling in their network or interconnects to participate in the SHAKEN ecosystem without placing any new requirements on authorized SHAKEN service providers.

Webinar recording — Robocall mitigation filing essentials

The recording from our recent webinar, Robocall Mitigation Certification Filing Essentials, is now available.

Robocall mitigation certification filing begins

The FCC has opened the portal to accept robocall mitigation certification filings from voice service providers. All providers that transmit calls with U.S. NANP calling numbers must have a registration on file by June 30, 2021.

Recent STIR/SHAKEN statistics

We’ve looked at call statistics from our ClearIP customers for the last 45 days to see whether they’re getting many calls that were signed using STIR/SHAKEN. Here’s what we found.

Is there a flaw in the FCC Robocall Mitigation Database rule?

USTelecom and several carrier representatives met with FCC officials to alert them to a potential loophole in the Commission’s Robocall Mitigation Database scheme. The loophole could enable foreign-originated illegal traffic to reach U.S. consumers without any meaningful constraints.

FCC issues robocall cease and desist letters

The FCC issued cease-and-desist letters to two voice service providers. These letters instruct the providers to effectively mitigate illegal robocall traffic within 48 hours. If they do not, downstream voice service providers will be authorized to block all their traffic.

Canadian regulator postpones STIR/SHAKEN deadline

The CRTC has postponed the STIR/SHAKEN deadline in Canada. They issued a decision on 6 April 2021 in response to interventions filed by Canadian Telephone Service Providers (TSPs) and industry associations. Here’s an overview of their decision.

U.S. Supreme Court issues decision that will impact robocalls

The U.S. Supreme Court today issued a decision in the Facebook v. Duguid case. This decision resolves a longstanding legal dispute over whether courts should use either a narrow or a broad definition of “Automatic Telephone Dialing System” (ATDS) when interpreting the Telephone Consumer Protection Act of 1991 (TCPA).

FCC STIR/SHAKEN deadline extension petitions denied or withdrawn

Four voice service providers had requested deadline extensions for STIR/SHAKEN deployment. Two have been denied, and two have been withdrawn.

FCC intermediate provider registry

The FCC maintains an Intermediate Provider Registry. Originally intended for the Rural Call Completion Third Report and Order, it will also be used as a source for the new Robocall Mitigation Database. Here’s an overview.

Robocall mitigation compliance strategy

The TRACED Act and subsequent FCC orders require action by June 30, 2021. Voice service providers need a compliance strategy. In this blog post, we review the requirements and things you should think about while developing your plan.

Webinar recording — Prepare for the FCC robocall deadline

The recording from our recent webinar, How to Prepare and Register with the FCC’s SHAKEN/Robocall Mitigation Database, is now available.

FCC issues robocall cease and desist letters

The FCC Enforcement Bureau recently sent cease and desist letters to six voice service providers for transmitting illegal robocalls.

Webinar recording — TRACED Act compliance — everything you need to know

The recording from our recent webinar, TRACED Act Compliance — Everything You Need to Know, is now available. It reviews these regulatory requirements and shows you compliance strategies for various types of voice service providers and call scenarios.

A proposal to prevent blocking of legitimate foreign calls

Could legitimate calls from overseas get blocked? The FCC Second Order requires blocking calls from upstream service providers, including foreign providers, not registered in the new Robocall Mitigation Database (RMD). This has raised concerns, and now, a proposed solution.

Why you might use a Centralized SHAKEN Server, and how

ATIS published a technical report that describes a Centralized Signing and Signature Validation Services architecture than can be used in a STIR/SHAKEN deployment. Let’s look at why you might use that, and how.

Robocalls are back

Robocall activity plummeted during the first pandemic wave of March–April 2020. Since then, robocalls have been gradually increasing each month and have returned to pre-pandemic levels, despite increased use of robocall prevention measures. Let’s take a closer look.

Legislation to require Critical Call List reintroduced in U.S. Senate

Legislation has been reintroduced in the U.S. Senate to require the FCC to issue rulemaking that establishes a Critical Call List of calling numbers that are not eligible to be blocked by voice service providers. Here’s an overview.

ITG report highlights — Combatting Illegal Robocalls

The Industry Traceback Group (ITG) just published a new report, Combatting Illegal Robocalls, with interesting statistics on scam robocalls in the U.S. and progress on eradicating them through traceback. Here are highlights of this report.

FCC to telcos—You cannot be dumb pipes for robocalls

Recently, I had a conversation with Josh Bercu, Vice President of Policy & Advocacy at USTelecom—The Broadband Association, and David Frankel, CEO of ZipDX and Senior Advisor to USTelecom’s Industry Traceback Group. Here are some important takeaways for voice service providers.

U.S. Traceback Group questions and answers podcast

In this video podcast, Jim Dalton asks questions he often hears from voice service providers about the USTelecom Industry Traceback Group, which is now the Registered Traceback Consortium in the U.S. Watch these experts share their answers.

U.S. SHAKEN Governance Authority issues year-end report for 2020

The SHAKEN Governance Authority (STI-GA) issued their year-end report for 2020 in which they outlined progress made in STIR/SHAKEN deployment in the U.S. Here are highlights.

Robocall traceback cooperation now required in the U.S.

The FCC now requires all voice service providers to respond to robocall traceback requests. Here’s an overview of the traceback process and cooperation requirements.

Service provider STI fee changes for 2021

The STI Governance Authority (STI-GA) changed the service provider fees for participating in the U.S. STIR/SHAKEN ecosystem in 2021. Here’s a review.

Webinar recording — Complying with the TRACED Act made simple

The recording from our recent webinar, Complying with the TRACED Act Made Simple, is now available. It covers imminent requirements faced by all voice service providers that originate calls with U.S. NANP calling numbers. Here’s a review and recording.

FCC proposes rules on SHAKEN certificate revocation for noncompliance

The FCC issued a Second Further Notice of Proposed Rulemaking (FNPR) on January 14, 2021, regarding SHAKEN certificate revocation. Here’s an overview.

FCC seeks comments on voluntary adoption of Hospital Robocall Protection Group best practices

The FCC issued a public notice asking for comments on how to facilitate voluntary adoption of the Hospital Robocall Protection Group’s recommended best practices. Here’s an overview.

Top ten blog posts in 2020

Here are the top ten blog posts, based upon readership, that we ran in 2020.

FCC issues further restrictions on robocalls

The FCC issued two orders on December 30, 2020, to further protect consumers from unwanted and illegal robocalls. The first order is directed at organizations that make non-commercial robocalls to residential phones, and the second order addresses voice service providers. Here’s an overview.

Stimulus bill telecom provisions

The Consolidated Appropriations Act 2021, a.k.a., “stimulus bill,” includes four provisions for the telecommunications industry. Here’s an overview.

SIPNOC webinar recording available—Rich Call Data and Out-of-Band SHAKEN

The webinar recording from Alec Fenichel’s SIPNOC2020 presentation, Real World Benefits of Rich Call Data and Out-of-Band SHAKEN is available for viewing. We encourage you to check out this informative presentation and demonstration.

ATIS announces SHAKEN demonstration using Distributed Ledger Technology

The ATIS Distributed Ledger Technology (DLT) Focus Group recently demonstrated STIR/SHAKEN using DLT to members of the IP-NNI Task Force. Here’s a summary.

Hospital Robocall Protection Group issues recommended best practices

The Hospital Robocall Protection Group (HRPG) issued a recommended best practices document on December 14, 2020. Here’s an overview.

TCPA and robocall prevention before the U.S. Supreme Court

Oral arguments were heard on December 8 in a case before the U.S. Supreme Court (SCOTUS) that could decide the fate of the Telephone Consumer Protection Act of 1991 (TCPA). The Court’s ruling in this case, Facebook v Duguid, could have huge implications for laws and regulations against unwanted robocalls. Here’s an overview.

FCC asks for comment on proposed robocall complaint portal

The FCC proposed rules and requested comment on these rules to establish an online web portal for private entities to report robocall violations. Here’s an overview.

FCC Selects SomosGov for Telephone Number and Reassigned Numbers Database administrator roles

The FCC announced that it’s selected SomosGov as the next administrator for various telephone number management roles. Here’s an overview.

FCC Report and Order on one-ring scam calls

The FCC released a Report and Order on one-ring scam calls. In this order, the Commission implemented addresses such calls as required by the TRACED Act. Here’s an overview.

Service providers request SHAKEN extensions

AT&T, Lumen and US Cellular filed requests with the FCC for deadline extensions to implement STIR/SHAKEN. Verizon asked for a ruling to confirm that they don’t have to deploy STIR/SHAKEN in part of their network. Here’s an overview.

FCC to host Quantum Internet Forum

The FCC announced that it will host an online event, Quantum Internet Forum, to present and discuss developments in quantum computing and its implications for communications networks. Here’s an overview.

FCC SHAKEN Second Report and Order deadlines

The FCC Second Report and Order was published in the Federal Register today, which sets its effective date, at which point it will be written into the rules, at December 17, 2020. These rules contain several deadline dates. Here’s a quick overview.

U.S. STI-GA to update the Service Provider Code token access policy for STIR/SHAKEN

The U.S. STI Governance Authority (STI-GA) today announced an update to the Service Provider Code (SPC) token access policy. This policy determines the requirements that a voice service provider (SP) must meet to obtain SHAKEN certificates used to authenticate calls. Here’s an overview.

“Stay home” robocalls — more information

New information from Hiya, a provider of robocall prevention, questions whether the “stay home, stay safe” robocalls reported recently were a political plot to undermine the election. Let’s review this information.

FCC to host a holiday consumer protection webinar

The Federal Communications Commission announced today that they will host a one-hour webinar to help protect consumers from scams during the upcoming holidays. This would be of interest to enterprises and service providers that want to offer similar guidance to their customers.

Update caller display name to advise customers of potential spam calls

Call authentication and analytics can identify potential spam calls. There isn’t yet a standard for display relevant information to the called party, but standards are emerging. Here’s an overview.

Comments on caller ID authentication best practices

The CATA Working Group of the NANC issued a best practices document, and the FCC asked for comments. Here’s a summary of the feedback they received.

Catch robocalls in real time with dynamic traffic analysis

The TRACED Act and FCC orders require service providers to use STIR/SHAKEN or robocall mitigation for calls that they originate. There are many ways to catch robocalls at origination. One of the most effective is using dynamic traffic analysis. Here’s an overview.

STIR/SHAKEN, least cost routing and attestation

As STIR/SHAKEN becomes used more widely, callers will want their calls authenticated with full attestation, and called parties will be more likely to answer calls with full attestation. There are many arrangements in the telecom ecosystem that will make this difficult. Participants need to understand their options and develop a strategy.

Reply comments on caller ID authentication progress

A few organizations have filed comments on the progress of caller ID authentication implementation, as required by the TRACED Act. Here’s a summary.

FCC fines telemarketer $37.5 million for illegal robocalls

The FCC fined Affordable Enterprises of Arizona $37.5 million for making more than 2.3 million illegal robocalls over a 14 month period in 2016-17. The calls spoofed caller ID with calls intended to obtain something of value, a violation of the Truth in Caller ID Act.

Standards-based STIR/SHAKEN

What is a standards-compliant STIR/SHAKEN system, and why does it matter? Here’s a quick overview.

Pending SCOTUS case will have a big impact on robocalls in the U.S.

There’s a landmark case before the Supreme Court of the United States regarding autodialers and robocalls. Twenty-one members of the U.S. Congress have recently joined to file an amici brief on the case. Here’s a review of the pending case and what this brief adds.

SHAKEN benefits for enterprise callers

You probably know about the benefits STIR/SHAKEN call authentication will provide to consumers: by identifying caller ID spoofing, it will help bring unwanted and illegal robocalls under control. But what about enterprise callers? How will SHAKEN help you? Let’s look.

CNAM alternatives

CNAM, caller ID name, can be a valuable service that makes subscribers more likely to answer incoming calls. Traditional CNAM, however, has some limitations. There are newer alternatives that promise better benefits. Here’s a quick overview.

PASSporTs used with STIR/SHAKEN

STIR/SHAKEN uses PASSporTs to carry information about caller identity. There are different types of PASSporTs, and it can be confusing to keep it straight. Here’s a simple overview.

How to register with the STI Policy Administrator to authenticate calls with STIR/SHAKEN

Registering with the STI-PA to authenticate calls with STIR/SHAKEN is a strategic capability that every service provider should control. Some may be tempted to outsource this to another organization, but we encourage you to do it yourself for three simple reasons:

Should US service providers file for the voluntary SHAKEN exemption?

The TRACED Act directed the FCC to allow voice service providers to file for a Voluntary STIR/SHAKEN Implementation Exemption in 2020. Should you do that? We cannot and would not offer legal advice, but we can share some information that might be useful as you ponder this situation.

International SHAKEN — how that might work

Initially, STIR/SHAKEN will be rolled out country-by-country. Ever wonder how these separate deployments might be joined together? Here’s a quick overview of a roadmap for that.

Appropriate measures for robocall mitigation

The FCC second report and order on STIR/SHAKEN, adopted September 29, 2020, provided four extensions on the STIR/SHAKEN implementation deadline for certain scenarios. However, any voice service provider taking an extension must use an appropriate robocall mitigation program for calls that it originates. What does that mean? In this blog post, we review various techniques that could be used.

FCC changes rules for intercarrier compensation on toll free calls

The FCC adopted a report and order to change the rules for intercarrier compensation on toll free calls. The rule changes are designed to remove underlying incentives for 8YY arbitrage schemes, for example, fraud schemes that exploit the intercarrier compensation rules. Here’s an overview.

Best practices for call authentication – first proposal

The FCC asked the Call Authentication Trust Anchor (CATA) working group to recommend best practices for the implementation of call authentication. The TRACED Act required this step. The CATA has recently issued a report with proposed best practices. Here’s a summary overview.

Spam robocalls hinder Covid-19 contact tracing efforts

CNN reporter Faith Karimi wrote an article about Covid-19 contact tracers and their struggle to get people to answer the phone. Subscribers are wary of spam robocalls and are reluctant to answer calls from a number they don’t recognize. Solutions are available, but not yet widely deployed. Let’s have a look.

Three requirements from the FCC SHAKEN orders that will apply to most U.S. providers

There’s a lot to read and digest in the FCC first and second report and order for SHAKEN. Wading through the rules and exemptions, we’ve identified three simple rules that will apply to most voice service providers in the U.S. Here we go…

What changed in the final version of the FCC SHAKEN second order

The FCC released the final approved version of their Second Report and Order on SHAKEN implementation. There was a major deadline change, along with a few minor changes from the draft version released three weeks earlier. Here’s an overview of what the second order contains and what changed in the final version.

FCC approves second order on SHAKEN

The FCC announced on September 29, 2020 that they have adopted new rules to promote implementation of STIR/SHAKEN caller ID authentication. Here’s what we know so far.

Robocall traceback in the U.S.

The USTelecom Industry Traceback Group (ITG) has become increasingly effective in speeding up the traceback of illegal robocalls. Ever wonder how it works? Here’s an overview.

SHAKEN, robocall mitigation, or both?

In the U.S., the TRACED Act, and FCC orders that come from it, will require voice service providers to deploy and certify their use of STIR/SHAKEN call authentication or, in certain circumstances, a robocall mitigation program, by June 30, 2021. Here’s an overview of what this means.

What’s an autodialer?

What is an autodialer? Seems like an easy question, but disagreements over the definition have caused conflicting decisions in important court cases. Now the U.S. Supreme Court is going to address the issue in an upcoming case, and their decision could have a big impact on robocall and telemarketing law. Here’s an overview.

VoIP provider hit with large fine for fraud and illegal robocalls

Globex Telecom, a VoIP service provider, and its subsidiary companies and associates will pay $2.1 million in fines to settle charges brought by the FTC and State of Ohio. This is the FTC’s first consumer protection case against a VoIP service provider. Here’s the story.

Initial reactions to FCC Second Order on SHAKEN

A few organizations have met with the FCC on their Second Report and Order Promoting Caller ID Authentication to Combat Spoofed Robocalls, i.e., second SHAKEN order. Here’s what they had to say.

Another way to prevent neighbor-spoofed robocalls

Bad actors often spoof caller ID with numbers that are like the called number, a tactic called neighbor spoofing. Here’s a simple method to block such calls that we’ve found can be quite effective.

Robocall mitigation program mandate

The FCC’s Second Report and Order on SHAKEN deployment extended deadlines to deploy STIR/SHAKEN in some situations. However, any provider that accepts one of these extensions must deploy a robocall mitigation program by June 30, 2021. Enforcement is strict. Here’s what that means.

New robocall blocking safe harbor rules will take effect in October

New robocall blocking safe harbor rules approved by the FCC have been published in the Federal Register today. This sets their effective date on October 14, 2020.

How the Reassigned Numbers Database will work

The Reassigned Numbers Database (RND) will enable callers to verify whether a telephone number has been permanently disconnected, and potentially reassigned, before calling that number. The intent is to reduce the number of unwanted calls made to reassigned telephone numbers. Here’s how it will work.

FCC issues further rules on SHAKEN and robocall blocking

The FCC today published the next round of rules for robocalls and STIR/SHAKEN deployment. There’s quite a lot in this 93-page document. We’ve summarized it for you here.

How to turn annoying robocalls into cash

A consumer credit consultant in McKinney, Texas, has figured out a way to turn annoying robocalls into cash. Here’s how it works.

Comments filed on FCC robocalling fourth FNPRM

Comments were filed on the FCC’s fourth further notice of proposed rulemaking on robocall blocking issued on July 17, 2020. Comments were received from 32 organizations. We’ve summarized these comments for you.

New robocall study shatters some myths

A recent robocall study report from researchers at North Carolina State University has shattered some myths about robocalls. The report describes the results of an 11-month study using a honeypot with over 60,000 numbers to log robocall activity.

Update to SHAKEN standard improves authentication of forwarded and diverted calls

The SHAKEN standards are changing for calls that are diverted by features such as call forwarding. This blog post briefly explains how this brings the benefits of SHAKEN authentication to diverted calls, and what’s changed in this new version of the standards.

Robocalls trending up again in the U.S.

After a sharp decline in monthly robocalls in March and April, the numbers are trending upward over the past three months. Here’s an overview.

New legislation would expand funding to replace prohibited telecom equipment

New legislation was introduced in the U.S. Senate to expand funding for telecom service providers and educational institutions to rip-and-replace prohibited equipment from dangerous resources, including Huawei and ZTE. Here’s an overview.

FCC clarifies rules on emergency COVID-19 related calls

The FCC Consumer and Government Affairs Bureau issued a public notice to clarify rules of the emergency exception to the Telephone Consumer Protection Act (TCPA) for calls related to the COVID-19 pandemic. Here’s an overview.

FCC designates Industry Traceback Group as the registered Traceback Consortium

The FCC announced that they have designated the USTelecom Industry Traceback Group as the registered traceback consortium to coordinate and lead efforts to trace back the origin of illegal robocalls. This appointment fulfills a requirement in the TRACED Act. Here are the details.

FCC approves new robocall blocking rules on safe harbor

The FCC today voted to approve new robocall blocking rules required by the TRACED Act and published by the FCC in their rulemaking on March 31, 2020. These rules involve safe harbor. Here’s an overview.

Hospital robocall protection group forms

The FCC announced the formation of the Hospital Robocall Protection Group, its members and first meeting date. Here’s an overview.

Reply comments on FCC NPRM to combat one-ring scams

The FCC received comments and reply comments on their initiative to combat one-ring scams as required by the TRACED Act. Here’s an overview.

Supreme Court rules on challenge to TCPA robocall ban and federal exemption

The Supreme Court issued their findings on a legal challenge to the Telephone Consumer Protection Act of 1991 (TCPA), which prohibits robocalls to cellphones and home phones. The Court decided the ban should remain, with some changes.

FCC announces compliance dates for Reassigned Number Database data collection

The FCC announced that, beginning July 27, 2020, voice service providers must start maintaining data for the Reassigned Numbers Database. This database will be used to reduce the number of phone calls intended for someone else.

FCC issues staff report on robocall blocking tools

The FCC has issued a 41-page staff report on the availability and effectiveness of robocall blocking tools. This report follows the FCC 2019 Call Blocking Declaratory Ruling, which authorized blocking by default. The order also directed the Consumer and Governmental Affairs Bureau to prepare a report to help the Commission and consumers understand how the ruling is impacting the call blocking tools ecosystem.

Webinar recording — Protect Your Business with Robocall Prevention

Robocalls aren’t just annoying—they’re an existential threat to your voice service provider business. You need to protect your customers from robocalls and TDoS attacks to protect your business.

FCC proposed record $225 million fine for robocallers

The FCC announced a Notice of Apparent Liability for Forfeiture, or NAL, against Texas-based telemarketers. They made approximately 1 billion illegally spoofed robocalls in early 2019 to sell health insurance plans. The proposed fine would be the largest ever.

USTelecom files letter of intent to apply for the Traceback Consortium role

In response to the FCC public notice on April 20, USTelecom filed a letter of intent on May 21 to serve as the registered traceback consortium required by the TRACED Act. USTelecom currently administers the Industry Traceback Group, a collaborative effort of voice service providers to trace the source of illegal robocalls.

Round 2 — FCC, FTC demands gateway providers cut off robocalls

The FCC and FTC sent letters to three gateway providers to demand that they cut off illegal robocalls originated overseas. If they don’t cut off these robocalls, then the FCC and FTC ask USTelecom members to block all calls from these gateway providers.

SIP Forum announces STIR/SHAKEN Virtual Summit

The SIP Forum has announced that it will host a STIR/SHAKEN Virtual Summit during the week of June 22, 2020. This series of webinars will provide educational content and facilitate discussion focused on the challenges and opportunities related to STIR/SHAKEN call authentication.

Telecom fraud prevention demand in Latin America

An interesting article was recently published in CFCA Communicator about strong demand by businesses and consumers in Latin America for telecom fraud prevention solutions. This is a huge market opportunity for voice service providers operating in the region.

No more mulligans--FCC drops robocall warnings

The Federal Communications Commission announced it will no longer warn robocallers before issuing penalties. This change was enabled by the TRACED Act.

FCC issues proposed rulemaking on one-ring scam calls

The FCC today issued a Notice of Proposed Rulemaking (NPRM) to protect Americans from one-ring (also known as Wangiri) scam telephone calls. Here’s an overview.

FCC requests letters of intent for traceback consortium

The FCC has directed the Enforcement Bureau to select a single entity to serve as the registered traceback consortium required by the Pallone-Thune TRACED Act. Today, the Enforcement Bureau requested letters of intent for parties that wish to be considered for selection in this role.

Telephone pollsters see increased productivity during shelter in place

Here’s a surprising side effect of widespread shelter in place during the pandemic: telephone pollsters are getting more responses to their calls and having longer conversations than they did before.

Voice calls surge during shelter in place

What’s the hot new app during widespread shelter in place? Zoom? Google Hangouts? Actually, it’s plain old voice phone calls.

Who may authenticate calls for STIR/SHAKEN

STIR/SHAKEN provides a way to authenticate caller ID as a safeguard against spoofing, a common robocall tactic. The framework relies on a governance structure that vets and approves who can authenticate calls. This blog post gives an overview of the current policy around authentication approval in the U. S.

FCC and FTC demand gateway providers cut off COVID-19 scam robocalls

The FCC and the FTC demanded that voice service providers block coronavirus-related scam robocalls from reaching U.S. consumers within 48 hours. If they don’t, other phone companies will be able to begin blocking all traffic from these gateway provider networks. Here’s an overview.

FCC issues STIR/SHAKEN mandate

On March 31, 2020, the FCC issued a mandate for telephone companies to implement STIR/SHAKEN call authentication to combat spoofed robocalls. Here are the highlights.

Robocall blocking report reply comments

Comments were filed by 33 organizations, with a total 215 page of commentary. We’ve summarized it for you.

FCC Chairman Pai announces proposed mandate for STIR/SHAKEN

On March 6, 2020, FCC Chairman Ajit Pai proposed new rules requiring implementation of call authentication using STIR/SHAKEN. The Commission will vote on these rules during its Open Meeting on March 31, 2020.

Webinar recording – Get Ready for the STIR/SHAKEN Call Authentication Mandate

We presented a webinar recently, Get Ready for the STIR/SHAKEN Call Authentication Mandate. This one-hour presentation reviews the requirements of the recently enacted TRACED Act and shows how some NTCA members are quickly getting ready today. Here’s a recording of the webcast for your review.

NexOSS enhancement highlights

We want to share with you highlights of updates to our NexOSS software product during the past year. There have been many, but there are a few performance and functionality enhancements that we want to highlight.

Canadian SHAKEN action plans due to CRTC

In December 2019, the Canadian regulator asked Canadian telephone service providers to submit an action plan to it by 24 February 2020 describing progress in implementing STIR/SHAKEN. Here’s an overview of the background leading up to this request and the information they want.

FCC proposed rules to establish robocall traceback consortium

On February 6, 2020, the FCC issued a notice of proposed rules for the registration of a single consortium to conduct private-led traceback of suspected unlawful robocalls. The FCC is required by the newly enacted TRACED Act to establish these rules by a prescribed timetable. Here’s a quick overview.

FCC asks gateway providers for help against foreign robocalls

The FCC Enforcement Bureau asked seven gateway voice service providers for their support in stopping the flow of illegal robocalls that originate outside the U.S. To this end, the Commission asked the these providers the following six questions about their business practices:

Industry comments for robocall blocking report

In December 2019, the FCC issued a call for comments on robocall blocking. These comments were due January 29, 2020. Twenty-eight responses were filed. Don’t have time to read them all? We’ve provided a brief summary of each response.

U.S. Justice Department brings legal action against VoIP carriers for robocalls

The U.S. Department of Justice (USDJ) has filed landmark legal actions in two cases against five U.S.-based VoIP carriers for serving as gateway carriers for robocalls to U.S. subscribers. This is the first time that authorities have brought legal action against the carriers of robocalls, in addition to the perpetrators.

TRACED Act calls for one-ring scam protection

The Pallone-Thune TRACED Act, which was signed into law on December 30, 2019, includes requirements for the FCC to initiate a proceeding to protect called parties from one-ring scams (also known as Wangiri, Japanese for one-and-cut). Here’s an overview of one-ring scams, the roadmap for this FCC directive, and what protection looks like.

Pipeline article - Restoring Telecom Trust

TransNexus contributed an article on Restoring Telecom Trust to Pipeline Magazine. This article reviews three emerging technologies that, when combined, will give consumers relief from unwanted robocalls and make telephone service a more effective and enjoyable means of communication.

NTCA discusses barriers to SHAKEN faced by rural carriers

In a meeting with the FCC on January 14, 2020, the NTCA explained that 93% of its members have IP-enabled switches, yet most are unable to participate in STIR/SHAKEN. The problem is not a lack of IP-enabled equipment. The problem, says the NTCA, is that upstream carriers are unwilling to exchange voice traffic with rural carriers over IP.

Top ten telecom stories in 2019

Here’s a list of the top ten telecom stories and whitepapers we published in 2019—the year in review!

STIR/SHAKEN mandate signed into U. S. law

President Trump signed the Pallone-Thune TRACED Act into law on December 30, 2019. This legislation includes several measures to combat unwanted robocalls, including a mandate for voice service providers to use STIR/SHAKEN call authentication.

U. S. Senate passes Pallone-Thune TRACED Act unanimously

The U. S. Senate passed the Pallone-Thune Telephone Robocall Abuse Criminal Enforcement and Deterrence (TRACED) Act on December 19, 2019, with a unanimous vote.

Robocaller fined almost $10 million for unlawful calls

The Federal Communications Commission on December 12, 2019 issued a $9,997,750 fine against a robocall perpetrator for making 47,610 calls on May 30–31, 2018. The Commission based this fine upon its evaluation of several laws that were violated.

U.S. SHAKEN Governance Authority announces SHAKEN go live

The U.S. Secure Telephone Identity Governance Authority (STI-GA) today announced that the nation’s Calling Number Verification Service, which is based on the SHAKEN framework, will launch Monday, December 16, 2019. Here’s what they said.

Pai and Scott make first official cross-border call using STIR/SHAKEN

FCC Chairman Ajit Pai and CRTC Chairperson and CEO Ian Scott completed the first official cross-border call using STIR/SHAKEN call authentication. The call took place on December 9, 2019. Pai and Scott issued a joint statement about this call.

Canadian regulator announcements on STIR/SHAKEN

The Canadian Radio-television and Telecommunications Commission (CRTC) today announced that it’s stepping up efforts to combat spoofed calls. To that end, the regulator issued three regulatory statements. Here an overview.

Pallone-Thune TRACED Act passes the U.S. House

The Pallone-Thune TRACED Act (S.151) passed the U.S. House of Representatives on Wednesday, December 4, 2019, by a vote of 417–3. This bill mandates STIR/SHAKEN and other measures to combat unwanted robocalls. The next stop for the legislation is the U.S. Senate.

Robocall prevention with STIR/SHAKEN – a report from SkySwitch Vectors 2019

Alec Fenichel, TransNexus Senior Software Architect, appeared at the SkySwitch Vectors 2019 conference in Orlando in late October 2019 to present a session on “What the VoIP Industry Can Do About Robocalls.” SkySwitch published a recent blog post on this topic, including an interview with Alec by Erik Linask, Group Editorial Director of TMC.

Pallone-Thune TRACED Act text released

Committees in the House and Senate have released the text of the Pallone-Thune TRACED Act, proposed legislation to combat unwanted robocalls with tougher penalties and a mandate for call authentication in both VoIP and non-VoIP networks. Let’s take a look.

Eric Burger joins White House Office of Science and Technology Policy

Eric Burger has accepted a position as Assistant Director for the White House Office of Science and Technology Policy (OSTP). In this role, he will take responsibility for the telecommunications and cybersecurity portfolios. Mr. Burger is a former Chief Technology Officer with the FCC and a Research Professor of Computer Science at Georgetown University.

T-Mobile, Comcast, Inteliquent announce STIR/SHAKEN across three networks

T-Mobile, Comcast and Inteliquent on November 21, 2019 announced that they have completed end-to-end STIR/SHAKEN call verification across three networks. The announcement represents further progress in attaining readiness for caller ID authentication and verification in the battle against unwanted robocalls.

Robocall and TDoS case studies

November 17-23, 2019 is International Fraud Awareness Week. The Communications Fraud Control Association (CFCA) has encouraged members to share information so we can work together to combat it. So, we’re sharing three case studies of a series of domestic telecom robocalls and TDoS attacks we observed just last month, in October 2019. Here’s what happened.

Agreement reached on robocall prevention legislation

Six legislative leaders announced on Friday, November 15, 2019, that they have reached an “agreement in principle” on legislation to combat the robocall epidemic. The legislation is called the Pallone-Thune Traced Act. Here’s what we know so far.

Pindrop report finds 90 voice fraud attacks occur every minute

Pindrop, a provider of voice security solutions that analyze audio, issued their annual Voice Intelligence Report. In this report, they found that 90 voice fraud attacks occur every minute.

Robocalls spike in October to an all-time high

The numbers are in, and they show that robocall activity spiked in October 2019 to an all-time high. Here’s an overview.

AT&T strengthens robocall prevention

AT&T recently announced three new features to its Call Protect application. These enhancements give subscribers more options for preventing unwanted robocalls.

New FCC proposed rules would ban Huawei and ZTE

FCC Chairman Ajit Pai announced proposed rules to protect communications networks from national security threats. The proposed rules aim to prevent eligible companies either from purchasing or continuing to use network equipment from Huawei or ZTE.

FCC denies stay request on their Access Arbitrage Order

The FCC Wireline Competition Bureau on October 25, 2019 denied a stay requested by five petitioners for the FCC Access Arbitrage Order issued on September 26, 2019. Here’s an overview.

Wangiri telecom fraud activity reported in Canada

The Canadian Anti-Fraud Centre has reported a recent wave of Wangiri telecom fraud calls to Canadian telephone subscribers in the Montreal area. Here’s what’s happening.

The evolution of the phone call

The conventional wisdom is that younger generations don’t like to talk on the phone—they’d rather text or use social media. A recent article in the Wall Street Journal paints a different picture: research suggests that the phone call isn’t dead—it’s evolving.

TDoS – An emerging threat to businesses

We’ve noticed an uptick in the number of businesses contacting us for help in preventing Telephony Denial of Service (TDoS) attacks. This seems to be an increasing threat. Here’s how you can protect your organization.

CTIA, NCTA and USTelecom urge broad safe harbor for robocall blocking

Representatives of the CTIA, NCTA, and USTelecom met with members of the FCC on October 8, 2019 to urge the adoption of a broad safe harbor for robocall blocking. Here’s why.

California enacts law to mandate STIR/SHAKEN

The governor of California, Gavin Newsom, signed the Consumer Call Protection Act of 2019 on October 2, 2019. This law requires telecommunications service providers to implement STIR/SHAKEN on or before January 1, 2021.

Researchers identify Asterisk vulnerability

Researchers from Check Point Software recently identified a vulnerability in Asterisk FreePBX software that hackers used to gain control of the PBX server, read call files, listen to recorded calls, and make spoofed calls with complete anonymity.

FCC filings calling for Out-of-Band STIR/SHAKEN call authentication

STIR/SHAKEN can identify caller ID spoofing, a robocall tactic. It’s an important tool to deliver relief from unwanted robocalls. But it won’t work unless the SHAKEN Identity token survives transit across the telephone network. In today’s network, it won’t. That’s why several organizations have filed comments with the FCC urging support for Out-of-Band STIR/SHAKEN call authentication.

FCC issues order to prevent access stimulation

We’ve been reporting many discussions and filings with the FCC about their proposed rule to redefine access stimulation. Today, the FCC issued an Order to enact the rule changes. The intention is to prevent access stimulation, which often presents as domestic traffic pumping.

NTCA responds to FCC draft order and its proposed access stimulation definition

On September 5, 2019, the FCC issued a draft order with a proposal to change the definition of access stimulation. In their meeting and ex parte filing with the FCC, the NTCA showed the impact that this definition would have on carriers who would become inadvertently swept up in this definition.

Apple begins support for carrier-verified call display in iOS 13 using STIR/SHAKEN

The Apple iOS 13 features list includes a feature for “carrier-verified calls.” This feature will indicate calls that have been verified by STIR/SHAKEN.

FCC and HD Tandem further discuss access stimulation

Representatives of HD Tandem, a provider of virtual tandem and termination services, met with several FCC Commissioners, their staff, and Chairman Pai on September 11–12, 2019 to discuss access stimulation. Here’s a recap.

SIP Network Operators Conference – SIPNOC 2019 – will focus on STIR/SHAKEN

The SIP Forum released the conference topics and schedule for the ninth annual SIP Network Operators Conference, SIPNOC 2019, to be held December 3–5, 2019 in Herndon, Virginia. This conference will focus exclusively on STIR/SHAKEN call authentication framework to prevent caller ID spoofing, a common tactic used with unwanted robocalls.

FCC responds to NANC request for another delay on Reassigned Numbers Database

The FCC Consumer and Government Affairs Bureau and Wireline Competition Bureau responded to the NANC request for another delay on the Reassigned Numbers Database (RND) project. They granted a part, but not all, of what the NANC requested.

Hiya 2019 Half-year Robocall Report

Hiya, a maker of robocall prevention software for mobile phones, released their State of the Call robocall report for the half-year 2019. There are some interesting findings in this report.

How STIR/SHAKEN can help defend against AI voice fraud attacks

In a story reported by the WSJ, fraudsters created fake voice recordings of a German CEO using Artificial Intelligence (AI). Then they called the CEO of a British subsidiary and convinced him to wire USD $243,000 to a Hungarian supplier within the hour. The British CEO sent the money. Why? Because the AI-generated recording was that convincing.

NTCA, Sprint, and HD Tandem discuss access stimulation with the FCC

This was an interesting round of ex parte filings to document discussions with the FCC over their Notice of Proposed Rulemaking (NPRM) to address access stimulation, i.e., domestic traffic pumping. Three organizations, NTCA, Sprint, and HD Tandem, presented three markedly different views.

Inteliquent urges FCC to adapt access stimulation prevention rules

Inteliquent filed an ex parte presentation with the FCC recently in which they proposed rule changes to prevent access stimulation, e.g., domestic traffic pumping. Their suggestions address a new form of access arbitrage that’s been growing lately.

Canadian service providers required to block invalid calling numbers

The CRTC issued a mandate on 19 December 2018, CRTC 2018-484, that requires Canadian carriers and other telecommunications service providers to block calls terminating on their networks with invalid calling numbers. The implementation deadline is twelve months from the date of this decision, 19 December 2019.

Somos responds to NANC request for extension on Reassigned Numbers Database

Somos, a registry management and data solutions company and the administrator of the Toll-Free Number database registry, submitted an ex parte filing with the FCC in response to the NANC NAOWG’s request for a 7-month extension on the technical requirements document and funding report for the Reassigned Numbers Database (RND). In their filing, Somos stated that the delay was unwarranted.

STI-GA contract in place with iconectiv as STI-PA Policy Administrator

The STI-GA Governance Authority announced that they have executed the contract naming iconectiv as the STI-PA Policy Administrator. In their policy administrator role, iconectiv will enforce the rules defined by the governance authority to put SHAKEN into operation.

Industry replies to proposed FCC rule changes on robocall blocking

Thirty-four organizations filed replies to the first round of comments on the FCC Declaratory Ruling and Third Further Notice of Proposed Rulemaking (FNPRM) regarding robocall blocking and SHAKEN/STIR deployment. Here’s a summary of their replies.

Coalition of 12 telephone companies agree to fight robocalls

North Carolina attorney general Josh Stein announced a coalition of 12 telephone companies and 51 attorneys general to adopt a program to fight unwanted robocalls. This program includes 8 principles to protect phone users from unwanted robocalls and make it easier to prosecute unlawful robocall perpetrators.

NANC requests extension for Reassigned Numbers Database

In a letter dated August 14, 2019, the North American Numbering Council (NANC) formerly requested a 7-month extension to develop a technical requirements document and a report outlining the fee structure, pricing, and funding mechanism for the Reassigned Numbers Database (RND).

FCC Chairman Pai statement on SHAKEN/STIR progress and expectations

FCC Chairman Ajit Pai issued a statement on August 14 about progress by major phone companies in implementing caller ID authentication. His statement was a reaction to news that AT&T and T-Mobile are beginning to roll out SHAKEN/STIR.

AT&T and T-Mobile begin cross-network STIR/SHAKEN

AT&T and T-Mobile announced yesterday, August 14, that they have begun to rollout cross-network call authentication using STIR/SHAKEN.

TransNexus comments on FCC robocall blocking notice

The FCC issued a call for comments on proposed rulemaking for robocall blocking. TransNexus responded to share our experience in deploying STIR/SHAKEN and robocall prevention solutions in telecom service provider networks. Here are highlights.

House passes Stopping Bad Robocalls Act

The U.S. House of Representatives passed the Stopping Bad Robocalls Act (HR 3375) on July 24 by a vote of 429–3. The legislation now moves to the Senate for consideration.

Stopping Bad Robocalls Act reported out of committee to the full House

The Energy and Commerce Committee favorably reported the Stopping Bad Robocalls Act (HR 3375), as amended, out of committee today to the full U.S. House of Representatives by a vote of 48–0.

TransNexus at FCC SHAKEN/STIR Robocall Summit

TransNexus CEO Jim Dalton participated in the FCC SHAKEN/STIR Robocall Summit in Washington D.C. on July 11, 2019. FCC Chairman Ajit Pai announced this summit to review progress made toward deploying SHAKEN/STIR and identify challenges to deployment and how to overcome them.

Carriers respond to Commissioner Starks about their robocall blocking plans

FCC Commissioner Geoffrey Starks released responses to his inquiries to 14 voice service providers about their plans to block suspected spam robocalls by default, on an opt-out basis. Here are highlights and excerpts from their responses.

July holiday week telecom fraud attack profiles

We noticed a spike in attempted telecom fraud attacks in the U.S. during the Fourth of July holiday week. Here’s an overview of the attack profiles. The more you know about telecom fraud attacks, the better you can keep your network and subscribers safe.

FCC proposes rules against caller ID spoofing of text messages and foreign robocalls

The FCC today announced proposed rules banning malicious caller ID spoofing of text messages and foreign robocalls.

Robocall legislation consolidated in House Subcommittee

The Communications Subcommittee of the House Energy and Commerce Committee yesterday voted to consolidate four other bills into the Stopping Bad Robocalls Act. This omnibus legislation will next be considered by the full committee.

Bipartisan version of Stopping Bad Robocalls Act introduced

On June 20, a bipartisan version of the Stopping Bad Robocalls Act (HR 3375) was announced in the U.S. House of Representatives. Frank Pallone (D-NJ), chairman of the Energy and Commerce committee, and ranking member Greg Walden (R-OR) made the announcement.

Webinar recording available – Effective STIR/SHAKEN and Robocall Solutions that Work Today

TransNexus recently presented a webinar on Effective STIR/SHAKEN and Robocall Solutions that Work Today. Here’s a recording of this webinar.

FCC Commissioner Starks asks providers about plans for default call blocking

On the heels of the recent FCC declaratory ruling to allow voice service providers to block suspected spam robocalls by default, Commissioner Geoffrey Starks sent letters to 14 providers asking about their planned response to the ruling.

FCC approved ruling to allow robocall blocking by default

The FCC today voted to allow voice service providers to block robocalls by default based upon reasonable call analytics. Consumers could request to opt out of default robocall blocking. By allowing default opt-in, blocking programs could be applied to more calls to more consumers, reducing their exposure to unwanted robocalls.

Proposed default robocall blocking rule is a hot topic

FCC chairman Ajit Pai’s proposed ruling to allow telecom service providers to block robocalls by default has been a hot topic. Here’s a summary of responses we’ve seen so far.

STI Governance Authority selects iconective as STI Policy Administrator

The STI-GA (Secure Telephone Identity Governance Authority) announced that they have selected iconectiv as the STI-PA (Policy Administrator). This is an important milestone in the rollout of STIR/SHAKEN in the U.S.

TRACED Act passes in U.S. Senate

The U.S. Senate voted 97–1 in favor of the TRACED Act on Thursday, May 23, 2019. The Telephone Robocall Abuse Criminal Enforcement and Deterrence Act instructs the FCC to require voice service providers to implement STIR/SHAKEN not later than 18 months after the enactment of the legislation.

Anatomy of a telecom fraud attack

One of our customers recently defeated an International Revenue Sharing Fraud (IRSF) attack. We thought it would be useful to share with you some information about the attack profile and demonstrate how a modern telecom fraud detection system can prevent such attacks.

FCC proposes rule to permit robocall blocking by default

FCC chairman Ajit Pai today proposed a new declaratory ruling that, if adopted, would permit telecom service providers to block robocalls by default. Such call blocking would be based upon call analytics or contact lists in customer phones.

Study on rule changes to eliminate access arbitrage

In 2018, the FCC proposed changes to the Intercarrier Compensation Scheme to prevent access stimulation (i.e., domestic traffic pumping). CenturyLink recommended a modification to the FCC proposal, and recently they filed an ex parte study with data to support their ideas.

FCC announces SHAKEN/STIR Robocall Summit

FCC chairman Ajit Pai today announced that a SHAKEN/STIR Robocall Summit will be held on Thursday, July 11, 2019, in Washington D.C. to review industry progress in implementing SHAKEN/STIR.

House committee robocall hearing testimony

The House Energy and Commerce Committee held a hearing on Legislating to Stop the Onslaught of Annoying Robocalls. Here’s a review of testimony provided by four witnesses.

FCC warns of Wangiri telecom fraud scams

The FCC issued a consumer alert in response to a reported wave of Wangiri scam robocalls. These calls ring once, then hang up. The scammer hopes that the called party will return the call. The return call would go to a high-cost number with charges billed to the victim.

STIR/SHAKEN display standards are emerging

The STIR/SHAKEN standards did not dictate how verification service (STI-VS) results should be displayed for users. This has been under discussion for a while, and standards are emerging.

TRACED Act picks up more cosponsors

Update: On April 15, 2019, we reported that the TRACED Act picked up eighteen more cosponsors, for a total of 53 sponsors and cosponsors. Since then, the proposed legislation to prevent spam robocalls has gained seven more cosponsors, for a total of 60 cosponsors plus one sponsor.

T-Mobile and Comcast launch cross-network STIR/SHAKEN

T-Mobile announced that caller ID verification with STIR/SHAKEN is now available for T-Mobile customers for calls that originate from Comcast Xfinity Voice home phone service.

TRACED Act advances in the U.S. Senate

There’s been some activity stirring in the U.S. Senate on prevention of spam robocalls, including a potential STIR/SHAKEN mandate. Here’s a recap of recent and upcoming events.

Restoring trust in the telephone network—a tutorial on SHAKEN

The Communications Fraud Control Association (CFCA) will host a webinar on April 11, 2019: Restoring Trust in the Telephone Network—A Tutorial on SHAKEN. This session will be facilitated by TransNexus.

Verizon STIR/SHAKEN testing

Verizon announced recently that they have completed calls using STIR/SHAKEN technology within their network. The company issued a statement that this exchange of STIR/SHAKEN-enabled calls is a critical step in restoring trust in caller ID.

TRACED Act scheduled for consideration in committee

The TRACED Act (Telephone Robocall Abuse Criminal Enforcement and Deterrence Act), has been scheduled for consideration at a meeting of the US Senate Committee on Commerce, Science and Transportation on April 3, 2019.

Webinar - STIR/SHAKEN FAQs answered

We’ve gathered the most frequently-asked questions about STIR/SHAKEN, and we’re going to present and discuss the answers in an upcoming webinar. Join us!

AT&T and Comcast announce exchange of SHAKEN calls

AT&T and Comcast today announced that they’ve exchanged calls between their landline networks using caller ID authentication with STIR/SHAKEN.

SIP Analytics vs. CDR-based fraud management – a case study

A large telephone service provider was recently evaluating SIP Analytics® fraud prevention alongside their incumbent CDR-based telecom fraud management system. Then a telecom fraud attack hit.

Webinar recording available - How to Implement STIR/SHAKEN

On February 19, 2019, TransNexus and TelcoBridges teamed up to present an educational webinar, How to Implement STIR/SHAKEN. A recording of this presentation is now available. The session includes a live demonstration.

FCC issues Report on Robocalls

The Federal Communications Commission Consumer and Governmental Affairs Bureau today released a Report on Robocalls. This report fulfills a requirement to describe progress made in combatting illegal robocalls and the remaining challenges.

Stopping Bad Robocalls Act reintroduced in the House of Representatives

Frank Pallone Jr., chairman of the House Energy and Commerce committee and House representative from New Jersey, announced today that he has reintroduced the Stopping Bad Robocalls Act (HR 946) into the House of Representatives to stop abusive robocall practices.

STI-GA director Struthers comments on the STI-PA timeline

ATIS conducted a webinar on Wednesday, January 30, 2019, “SHAKEN 101: Mitigating Illegal Robocalling and Caller ID Scams.” In this webinar, STI-GA director Brent Struthers shared his expectations for when the STI Policy Administrator (STI-PA) might be in place.

T-Mobile launches caller verification with STIR/SHAKEN

T-Mobile announced yesterday that they have launched its new Caller Verified technology to give their customers relief from unwanted robocalls and caller ID spoofing. This service is their branded name for their STIR/SHAKEN deployment. Here’s how they describe it:

Canadian regulator mandates call-blocking measures

The CRTC (Canadian Radio-television and Telecommunications Commission) recently mandated specific call-blocking measures. Canadian telecommunications service providers must implement a system to perform these blocks by 19 December 2019.

FCC proposed rulemaking to implement anti-spoofing provisions in RAY BAUM's Act

The Federal Communications Commission recently issued a notice of proposed rulemaking to comply with legislation enacted in the RAY BAUM’s Act, which was signed into law in March 2018. Here’s a summary of the proposed changes.

FCC orders creation of reassigned numbers database

On December 12, 2018, the Federal Communications Commission issued a report and order for the creation of a reassigned numbers database. This database is intended to reduce the number of phone calls intended for someone else. Here’s how it will work.

FCC issues rule to prevent spam text messages

The Federal Communications Commission today issued a new rule to prevent spam robotext messages.

Struthers appointed director of the STI-GA

ATIS announced the appointment of the director of the Secure Telephone Identity Governance Authority (STI-GA). This will be a critical role in the deployment of the SHAKEN/STIR framework.

Providers respond to Pai’s call to implement SHAKEN without delay

Fourteen carriers have replied to FCC Chairman Pai’s call to implement SHAKEN without delay. Read this post to find out who replied and what they said.

FCC proposed rules on robotexting and robocall prevention

The Federal Communications Commission (FCC) has proposed rules to prevent robotexting and robocalls to reassigned numbers. Here are the details.

New bill to mandate SHAKEN introduced in the U.S. Senate

A new piece of legislation to mandate STIR/SHAKEN, provide safe harbor for providers to block calls, and increase criminal penalties for unlawful robocall perpetrators has been introduced in the U.S. Senate. The TRACED Act is designed to provide every person with a phone much needed relief from unwanted, illegal robocalls.

U.S. SHAKEN governance authority issues RFP for policy administrator selection

The U.S. Secure Telephone Identity Governance Authority (STI-GA) today issued a request for proposal (RFP) for selection of a Secure Telephone Identity Policy Administrator (STI-PA). The STI-PA will be a key role in enforcing rules for smooth operation of STIR/SHAKEN to enable secure caller ID, which will prevent caller ID spoofing, a tactic used with unwanted robocalls.

Battling robocalls – a tutorial on STIR-SHAKEN

TransNexus teamed up with TelcoBridges to develop content on Battling Robocalls with STIR/SHAKEN, which Alan Percy, Senior Director of Product Marking for TelcoBridges, presented at the AstriCon 2018 conference in Orlando. Check out this video to learn how STIR/SHAKEN will tackle the problem of unwanted robocalls and the scams they perpetrate.

FCC chairman asks telecom carriers to implement SHAKEN without delay

Federal Communications Commission (FCC) chairman Ajit Pai yesterday called on telecom carriers to implement SHAKEN as quickly as possible to protect consumers from caller ID spoofing and unwanted robocalls.

FCC proposal to curb domestic telecom fraud

The Federal Communications Commission recently issued a proposed rule that is designed to remove the financial incentive for domestic traffic pumping from the intercarrier compensation regime. Here’s how it works, and why it’s needed.

Google Voice call screening as robocall prevention

Google recently announced a new call screening feature for its Pixel phone. This feature is intended to help customers screen unwanted robocalls. Here’s what it will do.

Jurisdictional routing with ClearIP

We have received several inquiries from telecom service providers who are interested in the new ClearIP least cost routing feature. This service provides an easy, effective way to manage jurisdictional least cost routing. This blog post provides a quick overview to help you learn how it works.

State attorneys general call for aggressive implementation of STIR/SHAKEN

Thirty-five state attorneys general filed a comment with the FCC supporting efforts to combat unwanted robocalls. In this filing, they encouraged aggressive implementation on several fronts.

SIP and CDR comparison

Many telecom billing and fraud analysts are experts on Call Detail Records (CDRs) but might be less familiar with Session Initiation Protocol (SIP) records. This blog post provides a quick introduction to SIP records and compares them to CDRs.

Robocaller hit with large fine

The FCC yesterday levied a large fine against a robocaller for using caller ID spoofing. The number of calls made by this perpetrator is astounding.

TransNexus in the news about STIR-SHAKEN

“A virtual explosion in annoying robocalls…” That’s how NBC news reporter Kevin Tibbles began his television news story on the problem of unwanted robocalls. Tibbles interviewed TransNexus as part of his story to tell viewers how STIR-SHAKEN technology will solve this problem.

SHAKEN can help protect call centers from social engineering scams

Call centers are at risk from social engineering fraud scams. SHAKEN will help call centers eliminate some of the risk.

Lessons learned from call forwarding attacks

A new ClearIP customer enabled call forward blacklisting. They experienced a telecom fraud call forwarding attack over the weekend. Here’s what happened:

Using TLS with ClearIP

Most ClearIP customers connect their telecom network to ClearIP using TCP. Some may want to use TLS for the additional encryption security it provides.

Prevent telecom fraud with blacklist call forwarding

Call-forwarding fraud is a common telecom fraud attack. This blog post explains how ClearIP blacklisting can be used to easily prevent call-forwarding telecom fraud.

Industry comments for FCC robocall report

The FCC issued a call for comments on robocalling activity and prevention, including progress on SHAKEN/STIR. Here are highlights of comments offered.

ATIS report on framework to display verified caller ID

ATIS has published a technical report on a framework for the display of verified caller ID. This report addresses the question “How should we tell a subscriber that caller ID has been verified, or that the caller ID is fake?” Specifically, what should be displayed on the subscriber’s telephone after STIR/SHAKEN processing? This blog post summarizes usability testing and framework proposals described in the report.

SIP Analytics in action

SIP Analytics® is a method to detect and prevent telecom fraud and unwanted robocalls. It checks each call in less than a second, before the call begins. It’s incredibly fast.

FreeSWITCH Configuration for SHAKEN-STIR

This blog post provides instructions on how to configure FreeSWITCH to interoperate with the TransNexus OSPrey server. We’ve tested this configuration in the development and testing of SHAKEN/STIR. We’re sharing this information with the community of telecommunications network engineers who are preparing their company’s FreeSWITCH for testing and deployment of SHAKEN/STIR functionality.

Battling Robocalls webinar recording now available

The recording of the Battling Robocalls webinar, presented by TransNexus and Telco Bridges, is now available online.

Robocalls in the news

New York Magazine recently ran an article on increasing robocall volume. They reported that there were 3.4 billion robocalls placed in April 2018, up from 2.5 billion in April of 2017—a 36% increase. Furthermore, while in 2014 the average American received 15 spam phone calls a month, by 2018 the average American was getting slammed with 23 spam phone calls a month.

FCC Chairman accepts NANC report on SHAKEN to prevent unwanted robocalls

On May 14, 2018, the FCC announced that chairman Ajit Pai has accepted the recommendations of the North American Numbering Council (NANC) for industry to quickly establish a Governance Authority for implementing the SHAKEN/STIR framework.

FCC issues a $120 million fine for robocalling

On May 10, 2018, the Federal Communications Commission voted to fine a robocall perpetrator $120 million.

Another View on SHAKEN Timeline to Prevent Unwanted Robocalls

The North American Numbering Council (NANC) issued their report to the Federal Communications Commission (FCC) on May 3 with a proposal for governance arrangements and timelines to implement STIR/SHAKEN, which would provide secure caller ID to prevent unwanted robocalls and reduce telecom fraud.

Verizon outlines their plans to stop robocalls using SHAKEN

On May 3, representatives from Verizon met with members of the Federal Communications Commission (FCC) to share Verizon’s plans to combat robocalls. On May 7, Verizon representatives followed up on this meeting with an ex parte letter to the FCC outlining the discussion, including Verizon’s plans and expected timeline to implement Secure Telephone Identity using the STIR/SHAKEN framework.

NANC Report on SHAKEN Call Authentication Trust Anchor

On May 3, the North American Numbering Council (NANC) issued a report to the Federal Communications Commission (FCC) with recommendations for governance arrangements and implementation timelines for secure caller ID, or Secure Telephone Identity (STI), in the United States using the SHAKEN/STIR framework.

EDUcast on telecom fraud

Jim Dalton, CEO of TransNexus, and Gary Audin, Senior Technology Analyst with Telecom Reseller, recorded a 15-minute EDUcast to discuss telecom fraud risks and the best ways to prevent it. This EDUcast was hosted by Telecom Reseller.

Upcoming U.S. Senate Committee hearing on robocalls

The U.S. Senate Committee on Commerce, Science, and Transportation will conduct a hearing on “Abusive Robocalls and How We Can Stop Them.” The hearing will be held on Wednesday, April 18, 2018, at 10:00 a.m. EDT. A live video of the hearing will be broadcast online at

FCC and FTC robocall expo and forum

Today the Federal Communications Commission and Federal Trade Commission announced two upcoming events to address the illegal robocall problem:

Wangiri warnings in Canada

Several Canadian telecommunications service providers have warned their customers to avoid answering or returning calls from unknown international numbers. This type of telecom fraud is called “Wangiri,” which is Japanese for “one and cut.” Here’s how it works.

VoIP Subscriptions Continue Growth

The Federal Communications Commission (FCC) recently issued their report on Voice Telephone Services: Status as of December 31, 2016, which showed continued growth of VoIP and mobile subscriptions and a decline in subscribership to traditional wired telephone services.

FCC Moving Forward with Call Authentication

On 7 December 2017, the Federal Communications Commission (FCC) asked the North American Numbering Council (NANC) to provide advice on how the Trusted Anchor function should be defined and implemented in the pending STIR/SHAKEN call authentication system for Secure Telephone Identity.

CTIA working with FCC on STIR-SHAKEN

On 22–23 January 2018, CTIA, a group that represents the U.S. wireless communications industry, met with the Federal Communications Commission (FCC) to discuss how to prevent nuisance robocalls.

Canadian Regulator Mandates Caller ID Authentication

Robocalls are a nuisance for telephone customers. Government regulators have set up Do Not Call lists and rules to keep robocalls at bay, but it isn’t working. There’s money to be made from robocalling, and technology makes it easy to conceal the caller’s true identity.

What can we do about robocalls?

The Washington Post (WP) recently reported some startling facts about robocalling:

News on the recent Spectre and Meltdown computer vulnerabilities

On January 3, 2018, news broke that security flaws had been discovered in computer processor hardware and the low-level code that controls how these processors work.

Secure Telephone Identity added to ClearIP and NexOSS

TransNexus has added Secure Telephone Identity authentication and verification features to its call routing and fraud control products. By authenticating and verifying caller ID, this technology can provide relief from unwanted robocalls.

FCC votes to allow telecoms to block spoofed robocalls

The FCC (Federal Communications Commission) recently unanimously passed a resolution that allows carriers to block caller ID-spoofed numbers.

Case study of a $15,000 telecom fraud loss

Telecom fraud management systems that rely on CDR analysis can allow thousands of dollars in fraud losses even when they work properly. The problem is simple: CDR analysis is too slow.

TransNexus Proves Effectiveness of Caller Authentication Standards with the ATIS Robocalling Testbed Hosted by the Neustar Trust Lab

TransNexus, Inc. announced today it has completed testing with the ATIS Robocalling Testbed that proves the effectiveness of caller authentication standards.

Listen to TransNexus talk to the Channel Daily News about preventing fraud with SIP Analytics

Recently TransNexus spoke with Don Witt of the Channel Daily News, a Telecom Reseller publication, about the continuing problem of telephony fraud and how to prevent it. They discuss how TransNexus solutions, using SIP Analytics, prevent fraud before it happens.

Criminals spoof the number for the FTC’s consumer response center

Readers of this blog are familiar with the problem of robocalls and caller ID spoofing that are plaguing the country’s phone network. In the newest twist to caller ID spoofing, criminals are spoofing the toll free number of the FTC in order to trick recipients into thinking the call is coming from a trusted government number.

FTC says robocall complaints reach a new record

The FTC (Federal Trade Commission) has reported that it's already received 3.5 million complaints around robocalls in the first eight months of 2017.

Nationwide Number Portability

On October 3, 2017, the Federal Communications Commission (FCC) issued a new Notice of Proposed Rule Making (NPRM) and Notice of Inquiry (NOI) for implementing nationwide number portability (NNP).

Watch How Atlantech Online Uses SIP Analytics to Stop Fraud

What is one of the scariest sounds in the business world? How about when you pick up your phone on a busy Monday morning and there is NO DIAL TONE!

Criminals, posing as Google, target small business

Criminals using robocalls to target citizens is nothing new. The American public is overwhelmed every day with the number of robocalls they receive.

Are STIR and SHAKEN going mainstream?

When the Los Angeles Times writes about STIR and SHAKEN, it starts to look like the proposed solutions for stopping spoofed robocalls are getting wider attention.

TransNexus introduces cloud-based SIP Analytics

TransNexus has announced the launch of ClearIP, a cloud-based platform for advanced telecom management services.

Criminals using robocalls to target hurricane Harvey victims

If you or a family member are impacted by the flooding in Texas, please beware of criminals using robocalls to scam victims of the flood.

Robocall attack on real estate agent illustrates need for STIR and SHAKEN

Kim France, a real estate agent in Hilton Head, was recently harassed by 700 robocalls a day for five days. As a real estate agent, France relies on her phone, and has to often answer calls from unknown numbers. But when she went to bed one night, she didn't realize she would wake up to a robocall nightmare.

That free cruise robocall may net you $900

Robocalls have, sadly, become a reality in our personal and business lives, and most of us have experienced the “you’ve won a free cruise” robocall. If you have received that robocall, you may be able to get a settlement check of up to $900!

Business continues move to the cloud, mostly

There’s no shortage of stories around companies making the move to the cloud. There are many reasons why an organization would want to manage their IT in the cloud; however, the same can be said for managing solutions in house.

Another fine for illegally spoofed robocalls

The FCC announced late last week that it’s levied a fine against a North Carolina man, Philip Roesel, owner of Best Insurance Contracts. Roesel allegedly made more than 21 million spoofed robocalls in a few months to vulnerable individuals in an effort to sell health insurance.

SIM Box Fraud Alive and Well Because of Telco Corruption

SIMbox fraud is alive and well. Some who are subject matter experts argue it is alive and is thriving because of corruption within some telecom companies.

New toll free area code 833 introduced

The FCC just released 833 as the newest toll free prefix. They typically release a new toll free prefix to meet demand from the business community. It's been three years since the FCC has released a new toll free number. The first toll free prefix, 800, was released in 1967 and has been followed by five other numbers: 888, 866, 877, 855, and 844.

The Five Biggest Takeaways from the NOI on Illegal Robocalls

In late March 2017, the FCC adopted a Notice of Inquiry (NOI) and a Notice of Proposed Rulemaking (NPRM) to begin the process around blocking illegal robocalls by service providers, asking for feedback on emerging protocols, STIR and SHAKEN, as well as other options for blocking illegal robocalls before they are completed.

Net neutrality headed to the courts, says former FCC Chair

The FCC under the current administration, led by Chairman Ajit Pai, seems determined to reverse net neutrality. Net neutrality and its underlying provisions in the Open Internet Order of 2015 ensure that a handful of companies cannot influence what you search for and see online.

Stop Spoofed Robocalls with STIR and SHAKEN

TransNexus has written extensively about the scourge of robocalls and fraud in the telecom network. Americans are reminded daily about the illegal, spoofed robocalls that are afflicting all of us.

Thirty state Attorneys General support FCC efforts around robocalls

The FCC recently asked for public comment around the advanced methods (STIR and SHAKEN) to eliminate robocalls. In response, 30 state attorneys general commented to show their support for the methods as well as the push by the FCC to actively address robocalls.

FCC responds to DDoS attack in May

In May, comedian John Oliver urged viewers of his show to express their dislike around Chairman Ajit Pai’s proposed reversal of net neutrality by writing comments on the FCC’s Electronic Comment Filing System (ECFS). Many viewers did go to the site and expressed their views. However, the FCC comments site was quickly brought down by what looks like a Distributed Denial of Service (DDoS). The site was receiving 160 requests per second with traffic mainly coming from a cloud service, not IP addresses which would be common if the traffic was legitimate.

120 Million Fine for Man Who Made 96 Million Spoofed Robocalls

The FCC has proposed its largest ever fine, $120 million, on a man from Florida accused of making 96 million illegal, spoofed robocalls over only three months. Adrian Abramovich, from Miami, made the spoofed robocalls “selling” timeshares and vacations.

New testing has begun for the Number Portability Administration Center

The Local Number Portability Administrator (LNPA) for the US, iconectiv, announced that industry testing has begun around the new Number Portability Administration Center (NPAC). The first phase of testing enables vendors, service providers, and service bureaus that access the NPAC to validate that their systems interact properly with the iconectiv NPAC.

When is a robocall not a robocall?

New technology has been recently developed to deliver messages straight to a subscriber’s voicemail, without the phone ringing at all. All About the Message has developed this technology and has recently petitioned the FCC to declare these types of messages to be outside of the umbrella of the TCPA (Telephone Consumer Protection Act). The TCPA protects consumers from certain robocalls to their wireless phones, except for emergencies or in cases where the subscriber has pre-authorized the calls.

TransNexus celebrates 20 years!

TransNexus is proud to celebrate twenty years of providing quality VoIP network management solutions. Since 1997 TransNexus has been a pioneer in fraud and operations support software for VoIP networks.

Fraudsters target veterans who dial a wrong number

Everyone has accidently dialed a wrong number. Most of us, however, don’t become a victim of fraud when we misdial.

Department of Defense contemplates move to commercial SIP

The Department of Defense (DoD)) is currently considering moving to commercial SIP and away from the DoD-specific version of SIP known as AS-SIP.

Amazon’s Alexa is moving towards VoIP

Alexa, Amazon’s voice-controlled device and operating system, is already proving very successful in the market place. Based on a recent patent filed May 2, 2017, it appears that Amazon is looking to take the Alexa software even further, specifically into the VoIP phone market.

Telecom owner gets six years for international call fraud scheme

Last week, a Florida district judge sentenced Ramon Batista, owner and operator of Arymyx, to 75 months in prison. Batista pled guilty to one count of conspiracy to defraud the US, one count of wire fraud, and one count of aggravated identity theft.

One out of ten Americans lost money through a phone scam last year

A new survey from Truecaller shows that nearly one in ten American adults (9%) has been victimized and lost money from a phone scam in the last twelve months. The average loss is $430 per person, up 56% from the last survey in 2015, costing Americans $9.5 billion!

Newest regulation from the FCC raises ire from INCOMPAS

Last week the FCC voted two to one to eliminate price caps for business data services (BDS) provided by phone companies like AT&T, Verizon, and CenturyLink.

The FCC won’t let you talk on your cell in the air

In 2013, the FCC proposed relaxing rules that banned voice calls on cell phones from airplanes. After opening up the proposal to public comment, Chairman Wheeler was met with a wave of derision from consumers and travelers who wanted silence while they were on an airplane. The FCC under the previous administration noted that the ban was “technologically unfounded” and should be open to public comment.

A gift from the FCC to Charter and to small ISPs

When the FCC approved the Charter-Time Warner Cable merger in 2016, it required the new company to deploy high speed broadband to at least two million locations (residential and business) and at least half needed to be in areas already served by one other broadband provider.

A creative - and funny - solution to prevent robocalls

The FCC (Federal Communications Commission) reports that American households receive 2.4 billion robocalls every month. Roger Anderson is acutely aware of that fact.

Ooma, a TransNexus customer, named best business VoIP service

Ooma, a leading business and consumer communications provider, and TransNexus customer, has been recognized as providing the best business VoIP service by PCMag.

FCC decision on robocalls due March 23, 2017

Today, the FCC Chairman, Ajit Pai, announced that on March 23, 2017, the FCC will hold an open meeting for the Commissioners vote on six proposals and orders. The first action will be a decision on how the FCC should address robocalls. Below are the chairman’s words.

Bye-bye net neutrality

The new FCC (Federal Communications Commission) Chairman, Ajit Pai has, until recently, been mostly quiet since being appointed by the new president. However, last week he gave a couple of television interviews on CNBC and Fox Business and he spoke this week at Mobile World Congress in Spain.

Consumer groups urge new FCC Chairman to keep limits on debt collection robocalls

With the advent of the new administration, companies that collect student loan debt wasted no time in their attempt to roll back regulation protecting consumers. In 2016 the FCC (Federal Communications Commission) limited the number of calls these organizations can make to mobile phones to three a month and barred them from contacting the borrower’s friends, family, and colleagues. Eighteen consumer advocacy organizations filed a petition with the FCC that would oppose any revision to the current rules in place, arguing they protect consumers from undue harassment.

TransNexus and TelcoBridges Partner to Deliver VoIP Fraud Detection Solution for Wholesale Carriers

Atlanta, Georgia US: February 8, 2017 – TransNexus, a pioneering software development company specializing in applications for managing VoIP networks, announces the newest system integration partnership with TelcoBridges. TelcoBridges is a leading designer and manufacturer of carrier-grade VoIP media gateways and session border controllers (SBC) based in Canada. The combination of both vendor’s technologies brings enhanced fraud detection capabilities, local number portability, least-cost routing, and a wide range of QoS analytics to VoIP carriers around the globe.

Can you hear me now?

There’s a new telephone scam that starts with just a couple of lines. You answer your phone with a hello. The person on the other line says, “can you hear me? Can you hear me now?” When you say yes, that’s all the scammer on the other end of the call needs.

New Industry Testbed for Stopping Robocalls

The SIP Forum and ATIS have announced a new technology standard, called SHAKEN, that can eliminate robocalls.

A year of change for the Telephone Consumer Protection Act

Last week, the President announced the promotion of Ajit Pai from commissioner to Chairman of the FCC (Federal Communications Commission). Pai’s promotion immediately led those in the telecom industry to speculate what his promotion means for some of the FCC’s recent rulings including the 2015 Omnibus TCPA (Telephone Consumer Protection Act) Order.

Canada calls for measures to combat caller ID spoofing

Canada struggles, like the US and other countries, with mounting telephone fraud. Most countries, including Canada, are encouraging industry leaders to become engaged in solving telecom fraud issues, especially caller id spoofing, in order to protect their citizens.

Two robocall marketing companies fined $9.9 million

Justin Ramsey and Aaron Michael Jones, who ran multiple telemarketing companies, have just settled with the FTC for more than $500,000. The individuals have agreed to never make another robocall, make a call to a number that is on the Do Not Call Registry, violate the Telemarketing Sales Rule (TSR), or help any other person in doing any of these things.

Atlanta tops the list of most robocalls

Not exactly the type of headline we like to see about our fair city. In just November of last year, there were nearly 50 billion robocalls to the 404 area code, according to the YouMail Robocall Index. Incredible!

IBM cautions VoIP attacks on the increase

IBM recently warned the technology industry that “cyber attacks using the VoIP protocol Session Initiation Protocol (SIP) have been growing this year accounting for over 51% of the security event activity analyzed in the last 12 months.”

The Do Not Call List Doesnt Work

The recently formed Robocall Strike Force by the FCC hopes telecom companies can help develop solutions to stop the bad guys. Legitimate telemarketers won’t call consumers if they’re on the Do Not Call List. But criminal spammers don’t care about the Do Not Call list and it’s pretty easy for them to evade any law enforcement.

India - A Hot Spot for Telecom Fraud

India has one of the fastest growing telecommunications industry in the world. As such, it has become a ripe target for fraudsters, especially with the emergence of new technologies such as 3G and Voice over IP (VoIP).

Phone App Traffic Pumping Fraud

The risk of traffic pumping, or International Revenue Sharing Fraud (IRSF), has been limited to business phone systems that get hacked and allow a fraudster to generate thousands of calls to high cost destinations. Residential customers, with a single phone line, have not been a risk for traffic pumping fraud. However, that has now changed with residential phone apps.

FCC Approves Blocking of Robocalls

The Federal Communications Commission (FCC) reports that "month after month, unwanted robocalls and texts, both telemarketing and informational, top the list of consumer complaints received by the Commission." The Federal Trade Commission (FTC) reports that in the fourth quarter of 2012, robocall complaints exceeded over 200,000 per month.

Caller ID spoofing made easy

Fraud scams perpetrated over the telephone are a growing menace. A common technique used by fraudsters is to spoof the calling number so the caller-ID field can be whatever the fraudster wants.

TransNexus in the News

The August 2015 edition of CIO Review magazine includes feature coverage of "The 20 Most Promising Telecom Solution Providers". TransNexus is included in the list and is highlighted in an article entitled "Next Generation Telecom Fraud Detection".

New Study on the Market for International Premium Rate Numbers

Revenue sharing from international premium rate numbers is the powerful incentive that drives a global, billion dollar telecom fraud racket. The question we hear from victims is "who are these fraudsters and what is the incentive for international revenue sharing fraud (IRSF)?"

Security Costs of SIP Trunking

SIP trunking is appealing for several reasons, such as decreased costs, improved scalability, better disaster recovery options, and productivity benefit accessibility. A recent article highlights one area that companies underestimate the importance of and frequently overlook to be security. Threats of different types of telecom fraud loom over businesses who are also liable if a fraud attack were to breach their system.

Canada VoIP Phone Plan Draws Security Concerns

Cyber attacks on several Canadian federal government websites last week are leading to increasing concerns in regards to the Canadian government’s plan to change many of its landlines to Voice over Internet (VoIP) phones.

Are you a VoIP telecom fraud victim? File a complaint.

If your business has become subjected to telecom fraud, it is important to file a complaint and register your fraud losses to the Internet Crime Complaint Center (IC3) online on their website.

FCC Enhances Consumer Protections Against Unwanted Calls and Texts

A commission document released on June 18, 2015 discloses a proposal adoption by the Federal Communications Commission (FCC) to safeguard consumers against unwanted robocalls and spam texts.

Cisco Funds Research to Improve VoIP Security

Researchers at the University of Alabama at Birmingham (UAB) are working to improve the end-to-end VoIP security, thanks to a two-year, $150,000 grant from Cisco Systems.

Five tips for businesses to prevent telecom toll fraud

Reports of toll fraud are on the rise. In this scheme, fraudsters hack into a company’s phone network and route calls to premium-rate numbers. It is also sometimes called international revenue sharing fraud (IRSF), because fraudsters arrange to take a share of the profits on a premium rate number in exchange for directing traffic to it.

Minimize Toll Fraud Risk with Shield

TransNexus, an innovator in VoIP management solutions since 1997, has released Shield, a dynamic new tool for preventing telecom fraud attacks stemming from the use of premium rate numbers.

Court Rules on Autodialed Calls to Residential VoIP Lines

The Fourth Circuit Court of Appeals ruled in October that calls made to residential lines using an autodialer can violate the Telephone Consumer Protection Act (TCPA), but only if the residential line service charges for incoming calls.

CenturyLink Plans TDM to IP Transition Trial with VoIP Providers

In a filing with the FCC on November 12, 2014, CenturyLink asked the FCC to allow it to conduct a TDM-to-IP transition trial in Las Vegas.

Maryland Doctor’s Office Loses $2 Million to Telecom Fraud

One small doctor’s office in Maryland is reeling after receiving a $2 million phone bill.

Fraud Prevention - Beware of ANACs

What is an ANAC, and why is awareness of when users dial an ANAC an important fraud prevention technique?

Going After The Bad Guys - Law Enforcement and Telecom Fraud

We’re in the business of preventing telecom fraud, but too often we hear from people who are looking into fraud protection after losing a significant amount of money in an attack. For those who have been burned by telecom fraud, what are the best ways to prosecute a fraudster?

TDoS Telecom Fraud Attacks Made Easy

There is a new tool available on the black market that makes telecom fraud even easier. The tool, known as ‘TNT Instant Up,’ was developed by fraudsters to use in Telephony Denial of Service Attacks (TDoS).

FCC Issues Ruling on VoIP Symmetry

On February 11, the FCC issued a declaratory ruling meant to clarify some issues in the ongoing debate surrounding intercarrier compensation.

Why Telecom Fraudsters Love Snow Days

Winter Storms have been bearing down on the US, which means many workers have been out of the office for snow days. Though it may be nice to get a day off, businesses should stay alert for fraudulent telecom activity. Fraudsters take advantage of holidays, weekends, and even snow storms to hide their hacking for as long as possible.

OpenSSL patch for OSPrey

The recently released CentOS openssl-1.0.1e-30.el6_6.5.x86_64 file will cause the software license key for the OSPrey routing server to become invalid and STOP ROUTING CALLS.

Enterprises and Small Businesses Vulnerable to Phone Hacks

It is no secret that business owners face vulnerability on their computer networks to attacks from hackers. One common oversight is that phone systems are just as open to attacks from hackers.

Most Firms Underestimate Security Risks

Cisco recently released their annual security report. While the focus of the Cisco report is on data security, the principles described in the report also apply to managing telecom fraud.

TransNexus Receives 2015 INTERNET TELEPHONY Product of the Year Award

TransNexus announced today that TMC, a global, integrated media company, has named NexOSSas a recipient of the 2015 INTERNET TELEPHONY Product of the Year Award.

TransNexus Introduces NexOSS-FC

ATLANTA, GA – January 6, 2015 – TransNexus is proud to announce the upcoming release of NexOSS-FC.

VoIP Providers Staying Vigilant Against Vishing Attacks

VoIP has become so ubiquitous a solution that even banks are beginning to use it. But there are criminals to match every new technology out there, and VoIP has not been an exception.

NNI Task Force Publishes Interconnect Profile for Comments

The IP-Network to Network Interface (NNI) Joint Task Force is a cooperative effort between the Alliance for Telecommunications Industry Solutions (ATIS) and the SIP Forum. This task force has completed a proposed profile for SIP-based Service Provider to Service Provider IP Interconnection.

TransNexus in the News

The New York Times has published an article describing the threat of telecom traffic pumping fraud and the risk it poses for small businesses. TransNexus is cited in the article.

FCC report on 911 outage reveals NG911 vulnerabilities

Yesterday, the FCC revealed the details ofa major 911 outage that occurred last April.

ShellShock - Linux Bash Vulnerability

TransNexus software applications are not directly vulnerable to the recently announced "ShellShock" Linux Bash vulnerability, but the CentOS and RedHatLinux operating systems that host TransNexus applications are vulnerable.

Telephone Spoofing Bill Introduced in Congress

In telecom networks, “spoofing” is the practice of misrepresenting the caller ID of a phone call. It is a practice often used by criminals trying to commit telecom fraud.

Telecom Fraud Victim Files FCC Complaint

On September 4, 2014, the seven person architectural firm, Foreman Seeley Fountain Inc], or FSF,filed a complaint with the Federal Communications Commission against its former telephone service provider, TW Telecom.

Carriers Block International Calls to Stop Traffic Pumping Fraud

Traffic pumping fraud to international numbers is driving more carriers to block international calling. This telecom fraud, also known as International Revenue Sharing Fraud (IRSF) occurs when a fraudster hacks a victim’s phone system and then makes thousands of calls to an international premium rate number. The cost of telecom fraud for the victim can exceed $100,000.

Traffic Pumping Fraud Hits Seven-person Firm

Small companies beware: telephone traffic pumping fraud has no mercy, especially for the little guys.

FCC Adopts Text-to-911 Rules

Building on commitments made by America’s four largest wireless carriers to provide text-to-911 service, the FCC adopted rules to ensure that all remaining wireless carriers and certain IP-based text application providers are prepared to support text-to-911 by the end of the year.

Wireless and VoIP Continue to Replace Wireline

Surveys of consumer and business voice communication trends have shown a steady decline in wireline usage, replaced by Voice over Internet Protocol (VoIP) subscriptions and wireless adoption.

911 Call Centers Begin Adopting IP Phone Systems

While 911 call centers have been struggling to stay on top of new communications technologies for some time now, it seems they are getting closer to bridging the gap—thanks to communities working together in order to make sure first responders have what they need.

New Report Reveals Details of Popular Telecom Fraud Schemes

A new report from TransNexus examines the schemes being used for telecom fraud today and industry best practices for prevention.

FCC Releases E-rate Modernization Order, FNPRM

On July 23, the FCC released its E-rate Modernization Order and Further Notice of Proposed Rulemaking (FNPRM), which adopts a number of the proposals made in its NPRM and begins the process of re-focusing the E-rate program on providing the necessary support to ensure the nation's schools and libraries have affordable access to high-speed broadband.

FCC Proposes Model-Based CAF for Rate-of-Return Carriers

The FCC wants rate-of-return telecom companies to transition to model-based support as today’s voice-focused high-cost Universal Service Fund is phased out and converted to a broadband-focused Connect America Fund program.

New Report Exposes Threat of Telecom Fraud from Premium Rate Numbers

A new report from TransNexus examines the growing problem of telecom fraud stemming from the use of premium rate numbers.

VoIP Switches Enable Mobility

How important is your business phone? Do you need access to your voicemail, business contacts and even the number when you’re out on the road? While you may be able to have your calls transferred to your mobile device, can you also have the number sent there as well so you make a call as if you are sitting at your desk?

A Guide to SIP Phones

IP communications and SIP have revolutionized the way that businesses communicate with their customers and each other, but very few people understand what these technologies really do.

Level3 Wants FCC to Impose ISP Interconnection Requirements

Level3 Communications wants the FCC to impose interconnection requirements on internet service providers—a move the company said is necessary to “fully protect the free and open Internet.”

The Relationship Between VoIP and Unified Communications

Often we talk about unified communications and business VoIP as if they were two separate products. And they are, to a point.

Following Heartbleed, VoIP Providers Continue to Reassess Security

The open-source cryptographic library OpenSSL showed the world that it had a major vulnerability this past April. Known as the “Heartbleed” bug, OpenSSL proved itself vulnerable to hackers who wished to exploit its process that functioned to keep two computers in communication with one another.

Bipartisan Speakers Talk about Customers, Competition and the 1996 Telecom Act

Recently, current and former Members of Congress, consumer advocates and CEOs from the nation's leading competitive broadband providers joined with customers to discuss the enduring benefits of competition forged in the landmark 1996 Telecom Act.

VoIP Going Mobile

It’s becoming fairly common knowledge that switching over to a VoIP system for your phone calls can save significant money, whether it’s at the office or at home. But now the technology has taken another leap forward, yet not many people are aware of it. VoIP has gone mobile.

How Enterprises Can Pull a Bigger ROI from SIP Trunking

SIP trunking, a VoIP and streaming media service by which providers can deliver telephone services and unified communications to customers, has been touted as a reliable, scalable, and very dynamic alternative to running PRIs through a PSTN network.

FCC Recognizes Importance of Wholesale Access During Presentations on Technology Transitions

At its June 13 open meeting, the FCC's Wireline Competition Bureau made a presentation on the status of the AT&T service-based experiments in the Technology Transitions proceeding.

SIP Trunk Fraud Case Decided

A recent article in PrintWeek caught our attention for its story about a small printing company’s phone system getting hacked.

Hot Topics at the Big Telecom Event

Software defined networking (SDN), network function virtualization (NFV), and the PSTN sunset were hot topics at the Big Telecom Event in Chicago this week.

Subscription Fraud Still the Most Popular

A recent study, conducted by Neural Technologies, has determined that subscription/identity fraud is still the leading method for users attempting to fraudulently gain access to services.

Business VoIP Providers Should Be Security Conscious

Business VoIP is woefully misunderstood for its voice quality in that too many are under the impression that it is inferior.

Partnerships a Trend Among Global IP Communications Firms

IP communications has gone from a radical, forward-thinking technology that improved communications performance and cut costs, to a mainstream technology that is being adopted at a rapid clip and is one of the megatrends of the past 15 years.

IP Communications Can Mean Global Presence

Today, IP communications can allow companies to save money on their bottom line, allowing room in the budget to expand when necessary, and if they prefer to operate out of one office, reaching clients across the globe is easy.

DDoS Attacks an Increasing Cover for Fraud

A new report from telecommunications and DNS service provider Neustar indicates a growing trend of using DDoS as a cover for malware attacks resulting in significant monetary losses for not only enterprises, but consumers as well.

TransNexus Becomes Oracle PartnerNetwork Gold Level Partner

TransNexus, a developer of VoIP network management software, today announced that it has achieved Gold Partner status in Oracle PartnerNetwork

Business VoIP Providers Must Stay Vigilant Against Vishing Attacks

VoIP has become so ubiquitous a solution that even banks are beginning to use it. But there are criminals to match every new technology out there, and VoIP has not been an exception.

UC Evolution and VoIP

Unified communications, VoIP and the cloud tend to mingle with each other quite a bit in technology, but there are some misconceptions when it comes to these communication tools, particularly when it comes to VoIP and unified communications (UC).

Innovation in the Outbound Dialer Market

TransNexus is headquartered in Atlanta, Georgia – a city that made the news earlier this year for an epic traffic jam caused by mid-day snow and ice. The snow hit the city unexpectedly, causing everyone to leave their offices for home at about the same time. This Atlanta worker can tell you that it was not pretty.

TransNexus now supports Taqua and Sansay

TransNexus is pleased to announce that we now support both Taqua and Sansay brand switches.

IP Technology Improves 911 Responses

As virtual PBX and IP communications become more widespread, businesses as well as the general public are becoming more aware of its many benefits. Some of these benefits mean that people who need immediate medical attention or a quick response from firefighters or police officers can now get it, thanks to the technology.

Mobile VoIP Security

The world is not a safe place, and anyone who watches the news or checks Facebook is aware that recently we’ve all become a little less safe thanks to the Heartbleed secure socket layer flaw that compromises internet security.

Are VoIP Apps a Threat to Mobile Service Providers?

Over-the-top (OTT) VoIP services such as WhatsApp and Viber have become popular during the last few years. This popularity of OTT apps is fueled in part by the availability of low-cost smartphones and the emergence of cheap data plans.

Is an All-IP Transition Imminent?

The move to migrate communications to an all-IP network from a legacy system is one of the most talked about debates in telecom these days.

IP Phones Increase School Communication with First Responders

News headlines can worry a lot of parents about the safety of their children while they are at school.

Calling Cards Represent an Opportunity for VoIP Providers

Voice-over-IP (VoIP) is a growing telecom segment, and a plethora of VoIP providers and resellers have cropped up to service businesses and consumers that are looking to lower their phone costs and provide added mobility to their calling.

Small Business Stepping Away from Landlines

When companies are looking to establish a business phone system, they now have many more options than simply going with a landline telephone provider.

Analog Makes Way for IP Communications

Today, the FCC is in the process of making one of the largest technological transformations that has taken place in the U.S., ending the analog telephone network.

ADT Opposes Legislation Targeting TDM-to-IP Transition

AT&T’s plans for TDM-to-IP transition trials are clashing with efforts to de-regulate telecom – an initiative the company also has been championing.

Vocal IP Networx Adds VoIP Telecom Fraud Protection with TransNexus Solutions

TransNexus today announced that Vocal IP Networx has chosen the TransNexus SDReporter solution to provide telecom fraud detection to complement their BroadWorks based network.

Rural Call Completion Order Affects Industry

The latest issue to face the telecom industry is the rural call completion order the FCC released last year. The FCC initiated the rural call completion order to address concerns such as attempts not reaching the called party, unusually long delays in call setup and poor quality once connected.

VoIP Telecom Fraud Threats Increase in 2014 - How to Fight Back and Protect Your Network

According to the Federal Trade Commission, telecom fraud accounted for 34% of fraud complaints in 2012, up from 20% in 2010. These numbers continue to grow, as new technology has led to an onslaught of new telecom fraud tactics.The latest schemes are difficult to tract and investigate because of their frequency, their layers of anonymity, and their global nature.

Prescient Worldwide - Least Cost Routing and Fraud Detection with Oracle Acme Packet and TransNexus

Presicent Worldwide needed Least Cost Routing and telecom fraud prevention. They chose NexOSS, which does both. Result: “NexOSS helped us tighten up our network and route calls more safely and efficiently. There’s no negative to the NexOSS platform. We’re very happy with our results.”

Bee Global Chooses TransNexus NexOSS for Intelligent Least Cost Routing

TransNexus, top developer of VoIP network management software, today announced that Bee Global, an Over the Top (OTT) VoIP application that enables free calling between smart phones, and cheap calls to the PSTN, has chosen the TransNexus NexOSS solution to provide dynamic least cost routing.

How IP Telephony Enhances Conferencing

Voice over Internet Protocol (VoIP) is a methodology and group of technologies that have been designed for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet.

Security When Using VoIP is not to be Overlooked

When the world’s enterprises began sending and receiving important information via the Internet, their move to the future was soon followed by a plague of hackers seeking their valuable contents.

Bill Introduced to Address Rural Call Completion Problems

U.S. Senator Tim Johnson (D-S.D.) introduced a bill last week aimed at preventing long-distance carriers from blocking or disrupting calls to rural areas.

Spirit Communications Implements Least Cost Routing and Telecom Fraud Detection from TransNexus

TransNexus today announced that Spirit Communications has chosen the TransNexus NexOSS and SDReporter solutions to provide dynamic least cost routing and telecom fraud detection to complement their BroadWorks-based network.

VoIP Not Exempt from TCPA According to New Court Case

A quick Google search of the Telephone Consumer Protection Act of 1991 (TCPA) will certainly yield a lot of court cases.

SIP Trunking and Modern Telecommunnications

Voice communications is changing rapidly, and in your research you’ve probably run across something called SIP trunking. What is SIP trunking and why do you care?

FCC Proposes New Net Neutrality Approach

In the wake of a judge explaining the FCC’s ability to regulate broadband services for Net neutrality, many have feared that over-the-top (OTT) services, like VoIP services, would be throttled by ISPs looking to beat down competition. But now the FCC is proposing new measures to prevent such things happening.

ATIS and SIP Forum Launch Joint Task Force on IP-NNI

ATIS and the SIP Forum today announced the formation of a Joint Task Force to fully specify an IP communications network-to-network interface (NNI) between North American service providers.

Metaswitch Vision for the Software Telco

The revenue-cost model is broken for the traditional communications services operator. Something needs to change.

FCC Order Initiates VoIP Technology Transition Experiments

At its open meeting, the FCC approved an order that sets the stage for technology transition experiments.

Verizon Tactics Show the Challenge of Moving to IP Telephone Networks

The telecommunications industry is in the midst of a big transition as it moves from the legacy public switched telephone network (PSTN) to newer session-initiation protocol (SIP) and IP-based communication.

The Future of VoIP Regulation is Uncertain

Although in many ways VoIP looks and feels like the plain old telephone service of old, according the U.S. government, it is quite different.

Toll Free Traffic Pumping

Toll free traffic pumping is a growing problem in the telecom industry. What is it, and how does it work?

TransNexus Receives 2014 INTERNET TELEPHONY Product of the Year Award

TransNexus announced today that TMC, a global, integrated media company, has named NexOSS 6 as a recipient of a 2014 INTERNET TELEPHONY Product of the Year Award.

Does the FCC Have its Sights Set too Short on IP Transition

The IP transition has been a primary focus for the Federal Communications Commission (FCC), as well as telecommunications providers seeking the benefits of moving all subscribers to new platforms. A recent announcement by AT&T to advance this initiative should have been met with fanfare, but was instead met with an announcement of investigation by the FCC.

How SIP trunking Works for Business

By now, most businesses are aware of Voice over Internet Protocol (VoIP) phone systems, which route calls through the Internet for more efficient communication than landlines provide. The result is hyper-efficient phone calls that include more free features, for a lower monthly price.

The Threat of Telecom Fraud

The buzz in the telecommunications space is that VoIP is the end-all for seamless communications, but the hype surrounding the benefits often overshadows some real threats that exist.

Managing the final IP Telephony transition

The old public switched telephone network (PSTN) has served its purpose for the past 125 years, and it is now time to adopt the next technology and retire this dinosaur; but moving forward when the government is involved is easier said than done.

VoIP Peering Prevents Man-in-the-Middle Fraud

Targeted Internet traffic misdirection is a growing concern, says security monitoring firm Renesys. Specifically, an increasing amount of information is being hijacked by man-in-the-middle attacks.

High stakes for VoIP regulation debate

When it comes to regulation, there’s usually a lot to be gained—and lost. That’s the scene with the debate over potential new Federal Communications Commission rules for voice-over-IP (VoIP).

NexOSS V6.1 Release Notes

NexOSS V6.1 is now available and includes the following enhancements.

Gilder - ILECs are the obstacle to high-definition voice and video calling

On December 3rd, I attended the New Telecoms Summit in New York City. Much of the discussion was focused on policy changes needed to hasten the transition from traditional telephone technology to an all IP network.

Toll Traffic on SIP Trunks Increase

Research study findings from Eastern Management predict that toll traffic on SIP trunks will hit 42 percent by 2018. Involving more than 17,000 IT managers in seven world regions and 22 vertical markets, the study “SIP Market Size Analysis and Forecast 2013 – 2018” shows that more than 80 percent of companies with 20,000 employees say SIP is very important to their business. This is also true of companies with 100 to 500 employees.

UK companies are taking cybersecurity more seriously

According to the Global State of Information Security Survey from PricewaterhouseCoopers, UK businesses have increased the amount they are spending on protecting themselves from cyber-attacks and are putting in place better protection from risks to their cybersecurity.

Is mobile VoIP killing an industry

The benefits surrounding Voice over IP are so well known that companies throughout the world continue to migrate to the platform where voice and data connections share the same network. Those benefits are easily extended to the mobile user as well, driving the demand for mobile VoIP. The challenge for the market is that this growing demand is eating into mobile operator revenues.

How to get a Location Routing Number

Getting a Location Routing Number can be complicated. Here are some tips.

VoIP and Direct Access - An Update on the FCC VoIP Trial

Since the Communications Act of 1934, only telephone carriers who had a state certification and/or an FCC license could directly access local numbers. However, these regulations have not translated into the world of IP.

Google Voice adds VoIP function to hangout

Recently, Google has brought in a new feature to its Hangouts app: VoIP calling capability.

FCC issues an order on Least Cost Routing LCR

On October 28, 2013, the FCC adopted a Report and Order and a Further Notice of Proposed Rulemaking (FNPRM) in its proceeding designed to develop rules to address problems in the completion of long-distance calls to rural end user customers.

What is Vishing Telecom Fraud?

Rapid technology growth is ensuring financial safety, but fraudsters too are coming up with new techniques to exploit the loopholes in the system. Recent example is “Vishing”, a new form of financial fraud which is gaining popularity these days.

WISP Market Gains Momentum Amid Regulatory Efforts

The Wireless Internet Service Providers Association (WISPA), a membership organization that promotes the development, advancement and unity of the wireless ISP industry, has been stepping up its lobbying and advocacy efforts for its membership, a collection of operators that began by bringing broadband to rural and underserved areas where true broadband wasn’t available from the local copper-based telco.

The effects of VoIP Least Cost Routing on rural call completion

Recent press surrounding the Federal Communications Commission’s 2012 declaratory ruling that carriers who deliberately fail to complete calls to rural areas could face cease and desist orders, forfeiture, license revocations and fines of up to $1.5 million has led to much discussion of Least Cost Routing and its role in rural call completion.

Least Cost Routing and rural call completion

Recent press surrounding the Federal Communications Commission’s 2012 declaratory ruling that carriers who deliberately fail to complete calls to rural areas could face cease and desist orders, forfeiture, license revocations and fines of up to $1.5 million has led to much discussion of Least Cost Routing and its role in rural call completion.

TransNexus Releases NexOSS 6 with Enhanced Fraud Detection Features and BroadSoft Compatibility

TransNexus announced today the latest release of its industry leading VoIP Routing, Operations, and Billing Support System, NexOSS 6.0.

Fewer than 30 percent of organizations Have formal VoIP security risk management strategy

One of the challenges that security teams face is the problem of measuring, evaluating and mitigating risk in the enterprise. A study sponsored by Tripwire and conducted by the Ponemon institute found that while 81% of security and risk professionals in the U.S. said their organizations have a significant commitment to risk-based security management, fewer than 30% actually have a formal security risk management strategy that is applied consistently across the enterprise.

Global telecom fraud increases from 2011, still near 5-year low

The CFCA today announced the results of a comprehensive worldwide communications industry fraud loss survey.

Geo-intelligent routing improves quality of service and network efficiency

A new white paper from TransNexus is a primer on how to improve quality of service and network efficiency for those looking to expand their VoIP service by acquiring new networks.

CDRAnalyzer 1-0 Release Notes

CDRAnalyzer, an established feature in NexOSS, is now available as a stand-alone product for SDReporter users.

NexOSS 5.18.1 Release Notes

This release includes important new credit control triggers, which help identify wholesale SIP trunking fraud.

Will Mobile VoIP Hurt Telecom Revenue

In a market where consumers are increasingly mobile, the demand for VoIP is changing the industry landscape. Consumers are no longer bound by minute plans or data ceilings and without a strategy to push out a new revenue model, the operator without mobile VoIP may be facing a bleak future.

Finger Lakes Technologies Group chooses TransNexus

TransNexus today announced that Finger Lakes Technologies Group has chosen NexOSS to provide dynamic least cost routing and telecom fraud prevention to complement their Oracle Acme Packet based network.

TransNexus Releases CDRAnalyzer for CDR Reports, Charts, and Export

TransNexus announced today the release of CDRAnalyzer, a simple, high performance application for archiving and locating Call Detail Records (CDRs).

PingTone chooses TransNexus software

TransNexus today announced that PingTone, a provider of innovative telecommunications and unified communications solutions, has chosen the TransNexus NexOSS solution to provide least cost routing and telecom fraud detection.

VoIP Robocalls on the Rise

Eric Bash, associate chief of the FCC's Enforcement Bureau, testifying at a hearing of the Senate Commerce, Science, and Transportation Subcommittee on Consumer Protection, Product Safety, and Insurance, recently brought up the problem of VoIP enabled robocalls. “The prevalence of robocalls is on the rise,” Bash said in his testimony. “This is because of the ready availability and low cost of phone service and the software needed to make the calls, as well as the ability of callers to spoof the number from which they are calling in an attempt to disguise who they are and avoid detection.

Two new studies paint healthy UC market picture

The unified communications market continues to get more than its fair share of research attention. Two recent reports paint a healthy future for the segment for the next five years.

TransNexus to exhibit at Competitive Carriers Association Annual Conference

TransNexus, the leaders in VoIP network management solutions, announced today that it will be showcasing its NexOSS Least Cost Routing and Telecom Fraud Detection product at the CCA Annual Convention, to be held September 15-18, 2013 at the Cosmopolitan Las Vegas.

New report highlights enterprise use-cases for Least Cost Routing

A new report from TransNexus examines the recent explosion of growth in enterprise telecommunication networks, as well as the strategies innovative companies are using to manage them.

New reports of toll free VoIP telecom fraud

Telecom fraud remains a significant problem for any business that relies on phone systems. Fraudsters continue to develop new and difficult to deter schemes. One of the latest to hit the news is Toll Free Telecom Fraud. Toll Free fraud can affect any business that uses a toll free number. For many businesses, this type of fraud is impossible to completely stop. Let’s take a look at how it works.

Hacking threatens VOIP

Businesses that implement VOIP (voice over IP) telephony systems in their local area networks must ensure they have effective protection against the growing incidences of VOIP hacking. Most people are not aware of the dangers of VOIP, and many others only become aware of the risks when the damage has already been done.

UC market on track for 4% growth through 2016

The Unified Communications market is projected to grow at a rate of just over 4 percent through 2016, according to a new report from TechNavio. "One of the key factors contributing to this market growth is the increasing requirement for affordable enterprise communication medium in the country," according to authors of the report, Telecommunication Services Industry: Enterprise Unified Communication Market. "The market has also been witnessing a rising demand for enterprise mobility. However, the requirement for high initial investment for unified communication systems could pose a challenge to the growth of this market." The TechNavio study looks at the enterprise unified communications market in the United States and the prospects for growth in this sector for the next three years.

TransNexus to exhibit at ITEXPO Las Vegas

TransNexus announced today that it will be showcasing its NexOSS Least Cost Routing and Telecom Fraud Detection product at ITEXPO Las Vegas, to be held August 27-29, 2013 at the Mandalay Bay.

FTC Settles Rachel robocall enforcement case

The Federal Trade Commission has settled with a set of defendants associated with the A+ Financial Center scheme. They were charged in last year’s joint law enforcement sweep against five companies that made millions of illegal pre-recorded robocalls claiming to be from “Rachel” and “Cardholder Services” and pitching credit card interest rate reduction services.

SIP trunking Gotchas

We keep waiting for SIP trunking to become simple to adopt and implement—at which point, it will presumably no longer be a hot topic. That keeps not happening.

NexOSS 5.16.5 Release Notes

In this release, Credit Control reports with triggers have been added for customer accounts identified by static IP address. This new feature is especially beneficial for Acme Packet SBC users offering SIP trunking services to enterprise customers.

VoIP Carriers and Enhanced 911 Service

In a post on the VoIP Innovations blog, Natalie DeCario discusses VoIP Enhanced 911 (E911) service and its impact on VoIP service providers.

Decoding UC - removing the confusion from Unified Communications

Every major IP communications vendor has a UC section on its website with hyperbolic statements like, “UC is changing the way you do business.” or “Reinvent your productivity capacity with UC!” Given the seeming proliferation of this term, potential UC customers rarely bring up the term.

TransNexus Sponsors the 2013 ACN Charity Golf Tournament

Perfect weather after days of rain, and the picturesque course at Trump National made for a beautiful round of golf for the attendees of the 2013 Ronald McDonald House Celebrity Golf Tournament.

What is a Softswitch?

A drill-down examination of the telecommunications space could easily uncover information regarding the softswitch. You may hear all about the benefits and why you want to have one in place, but that doesn’t help to explain what a softswitch is, or what it means to your organization.

Why SIP Trunking

Initially, the ubiquitous Internet was used only for data communications between nodes on the network using the Internet Protocol or IP, the communications protocol for relaying datagrams across network boundaries. With advances in digital communications, analog calls can now be converted into packets of data that can travel like any other type of data, such as e-mail, over the public Internet and/or any private IP network, resulting in voice over IP (VoIP).

Understanding the Technology and Terms of SIP

Once upon a time, a sip meant taking a quick drink. Today, SIP means something totally different and it’s delivering value in the business environment.

SIP trunking challenges

There are real challenges of interoperation among multivendor gear. This is part of the reason why SIP Trunking hasn’t been more widely adopted.

What is Toll Free Telecom Fraud?

Telecom fraud remains a significant problem for any business that relies on phone systems. Fraudsters continue to develop new and difficult to deter schemes. One of the latest to hit the news is Toll Free Telecom Fraud. Toll Free fraud can affect any business that uses a toll free number. For many businesses, this type of fraud is impossible to completely stop.

Toll fraud challenges and prevention in a VoIP environment

As long as there have been telephones and charges for conducting calls, there has been toll fraud.

What is VoIP Hot Potato Routing

TransNexus has recently added a hot potato routing feature to our popular NexOSS product. Essentially the new feature adds intelligent egress selection to our least cost routing, allowing companies to choose destinations based both on cost and proximity to the calling source.

NexOSS 5.16.1 Release Notes

This version introduces new Credit Control reports that will benefit BroadWorks users.

Small business hit with $600,000 of dial-through telecom fraud

A ReMax real estate office in St. Peters is reeling from a $600,000 phone bill.

Traffic Pumping Economics

I recently had a conversation with a fellow who is in the business of pumping traffic to rural destinations in the US with high terminating access fees. He claimed that his business generates 100 million minutes of traffic each month and that his terminating CLEC partnersshare an average of $0.002 for each minute of traffic he sends to them. That is $200,000 of gross revenue per month.

Verizon Calls for Updates to the 1996 Telecommunications Act

When Congress last overhauled U.S. telecom rules -- the 1996 Telecommunications Act -- many of today's technologies were closer to science fiction than fact. Speaking at the Media Institute, Craig Silliman, Verizon's senior vice president of public policy and government relations, called for a proactive, flexible policy approach to replace outdated regulations.

FCC plans transition to all-IP infrastructure

The FCC's Technology Transitions Policy Task Force (Task Force) authorized a 6-month trial to examine providing interconnected VoIP providers direct access to telephone numbers. The goal is to speed the transition away from TDM to all-IP infrastructure while ensuring resiliency.

Unified Communications Creates Security Holes

Today’s VoIP-enabled phones combine the features of a computer and a network router in one. The power and accessibility of these phones can be turned against them.

Dial2Win traffic pumping scam

Ever wondered how traffic pumpers create so much bogus telecomtraffic without getting shutdown? They perform this scam by by gettingsuckers to do the traffic pumping for them.

NexOSS Least Cost Routing for Metaswitch Perimeta

TransNexus is pleased to announce that intelligent LCR routing can now be deployed at the edge of your Metaswitch network.

NexOSS 5.15.7 CDRAnalyzer reports and call diversion

CDRAnalyzer has been expanded to create Traffic, Billing and Billing Analysis reports from archived rated CDRs without impacting the performance of the NexOSS production database.

TransNexus Enabled for IBM PureSystems

TransNexus is pleased to announce that SDReporter is now available for the IBM PureFlex System.

New VoIP theft of service whitepaper

The truth is you just aren’t a phone company until you’ve had a run-in with telecom fraud. Understanding the threat is the first step in preventing fraud.

Dangerous security flaw discovered in widely-used telephone adapters

A new white paper from TransNexus describes a recently discovered security flaw in a widely used Analog Telephone Adaptor (ATA) that enables hackers to secretly steal the SIP credentials of hundreds of thousands of SIP subscribers. The credentials can then be resold to enable wholesale telecom fraud.

FCC to get feedback on giving direct numbers to VoIP providers

The FCC has adopted a Notice of Proposed Rulemaking (NPRM) on direct access to telephone numbers for VoIP providers, a process that they say will streamline the process to roll out services.

Amazon Cloud Computing grows to two trillion

There are now more than 2 trillion (2 x 1012) objects stored in Amazon S3 and that the service is regularly peaking at over 1.1 million requests per second.

What is False Answer Supervision?

False Answer Supervision is yet another type of VoIP fraud scenario. It basically refers to a situation where the answer signal is deliberately modified to charge for non-conversational time.

What is Wangiri fraud?

We’ve been hearing the term Wangiri fraud thrown around lately, and thought it merited a post to explain what exactly it means.

Endpoint overview

Remember when endpoints were called phones? Now endpoints can be hard or soft; SIP, proprietary, or analog; video-enabled; HD-audio capable; wireless (DECT or Wi-Fi); or desktop or mobile (iOS, Android, BB, Win8, tablet, or smartphone).

TDoS attack prevention best practices for enterprises

Yesterday we discussed how criminals go about creating a TDoS attack. Today, let’s look at some enterprise best practices for dealing with this type of attack.

TDoS attack basics

VoIP security expert, Marc Collier, has written an excellent article on the basics of today's TDoS attacks on his blog.

Whats Next for VoIP Regulation

Things have been heating up between the Federal Communications Commission (FCC) and the VoIP industry lately.

NexOSS 5.15.4 - Expanded support for BroadWorks, better fraud scoring

This release offers the major improvement that all fraud detection is based on fraud scores, rather than just call statistics.

The difference Between WebRTC and SIP

As hype surrounding Web RTC continues to grow, many have begun to notice similarities between web-based real time communications (WebRTC) and session initiation protocol (SIP). Both offer collaboration and communication simply and over the internet. So, just what is the difference?

Asterisk offers seven tips for effective UC security

Unified communications presents unique security challenges because it brings together disparate technologies. Using VoIP, video, chat and presence together has proven to provide productivity gains for businesses, but also presents security risks.

Why you should monitor VoIP for QoS

The benefits of Voice over IP (VoIP) and unified communications (UC) start to lose their luster when the basics – such as being able to hear the other party during a voice call – don’t perform reliably.

Whats The Difference Between WebRTC and SIP

As hype surrounding Web RTC continues to grow, many have begun to notice similarities between web-based real time communications (WebRTC) and session initiation protocol (SIP). Both offer collaboration and communication simply and over the internet. So, just what is the difference?

Embrace interoperation, save money

You can live in a single vendor world, where your solution options and pricing are determined entirely by one vendor, or not. Interoperation is the key to the “or not” option.

Acme Packet expands capabilities for Microsoft

Acme Packet announced that the company has achieved Microsoft Gold Certified Partner status in the Microsoft Partner Program, and its Net-Net Enterprise Session Director has been fully qualified by Microsoft under the Unified Communications Open Interoperability Program (UCOIP) to ensure interoperability with Microsoft Lync 2013.

VoIP Call Centers Being Targeted by Cyber Terrorists

As VoIP call centers increase in popularity all over the world due to the key benefits they can offer companies big and small including reduced costs, increased efficiency and better collaboration and communication overall, they are now being targeted by cyber masterminds looking to access confidential information.

NexOSS 5.13.1 - CDRAnalyzer and LRN prefixes

CDRAnalyzer in a new feature introduced in this NexOSS release. This powerful new feature exports Rated CDRs from the NexOSS database to an external database for long term archiving and analysis.

NexOSS 5.12.0 - Fraud blacklist with diversion and number translation by provider

This release of NexOSS includes a new Blacklisted Numbers fraud detection feature.

VoIP fraud - the cleanest form of money laundering

You’ve seen us write about revenue sharing VoIP fraudon this blog before. But here’s a new application we’ve been hearing about: money laundering.

VoIP fraud and money laundering

Reports are now surfacing that criminals have learned to take advantage of VoIP fraud schemes to launder money across international borders. Money laundering is the process of concealing the source of money obtained by illicit means.


Signs are pointing to business markets making the switch from legacy public switch telephone networks (PSTN) to IP phone services. The FCC recently reported that between 2008 and 2011, VoIP subscriptions increased at a compound annual growth rate of 19%, while switched acccess lines declined nearly 9% per year.

Acme Packet receives 2012 INTERNET TELEPHONY Product of the Year award

Acme Packet announced recently that the Net-Net 6300 has been named a recipient of the 2012 Internet Telephony Product of the Year Award by TMC, a global, integrated media company.

Preparing for the all-IP telco

Even AT&T sees the future is dim for the traditional telephone network.

The face of traffic pumping

I met an interesting fellow last week at the IT-Expo in Miami. He’s a traffic pumper and operates a successful business exploiting the price arbitrages created by policies of the Federal Communications Commission (FCC).

Four VoIP trends to watch for in 2013

It’s that time of year again. We’ve rounded up the hottest VoIP trends that should be on your radar this year. Look for new technologies and old technologies to be applied in new ways in the coming months. This year we’ll see the role VoIP technology plays evolve into a more unified communication system. Companies who stand to integrate a VoIP strategy into traditional telecommunications will see real returns this year.

TransNexus to Exhibit at ITEXPO Miami 2013

TransNexus announced today that it will be showcasing its industry leading VoIP routing and reporting solutions at ITEXPO Miami 2013, to be held January 29-February 1, 2013, at the Miami Beach Convention Center.

Acme Packet addresses E-SBC security

Acme Packet's security expert, Patrick McNeil, has recently posted an interesting article addressing E-SBC Security Architecture Considerations for SIP Trunking.

Tips for monitoring VoIP

Ensuring your VoIP infrastructure is providing quality service is vital. In fact, its worth a New Year’s Resolution. When dealing with customer expectations, failure is the last option you want, but why is it that only 52 percent of IT support teams successfully support IP voice platforms?

Least Cost Routing and telecom fraud expert TransNexus talks technology trends

Jim Dalton, president of TransNexus, recently sat down for an exclusive interview with TMCnet about technology trends affecting the market today and in the near future.

TDoS VoIP fraud attacks on emergency services

The FBI’s Internet Crime Complaint Center (IC3) is reporting a recent uptick in Telephony Denial of Services (TDoS) fraud. Perpetrators are suspected of using hacked VoIP automated dialing programs to overwhelm the phone lines of their victims, harassing them with thousands of calls.

VoIP Monitoring and ROI

In the communications space, there’s a lot of talk about convergence ROI. Moving to a converged network can substantially reduce an organization’s total cost of ownership (TCO) for its network, as well as reduce the ongoing costs required to maintain and upgrade the network.

International Revenue Share Fraud risk - IRSF

Fraudsters are continuing to exploit high termination rates for certain countries by inflating traffic and sharing revenue. Number aggregator websites openly advertise revenue share opportunities in many countries, inviting visitors to sign up immediately.

Cisco VoIP phones affected by on-hook security vulnerability

Forbes magazine is reporting on the latest telecom fraud threat in the VoIP community.

Telecom local routing primer

The following is a nice summary of local telephone routing written by Mary Lou Carey at BackUP Telecom Consulting.

Hurricane Sandy and telecom fraud

In the wake of Hurricane Sandy, a disaster with losses topping $50 billion, we are seeing not only the expected economic and financial consequences, but also an uptick in telecom fraud.

BroadSoftpub introduces BroadCloud RCS

BroadSoft, Inc. recently announced the addition of Rich Communications Services (RCS) to its BroadCloud Software-as-a-Service (SaaS) platform, providing mobile operators with managed service delivery of converged messaging, presence, media sharing, voice and video calling.

Acme Packet, the iPhone 5, and the end of telecom

How much is the iPhone 5 affecting tech infrastructure businesses?

NexOSS 5.11.2 - New telecom fraud scoring feature added, QoS outliers suppressed

This release includes a new feature for determining a fraud score for each call. The score is determined by destination dial code and greatly simplifies the process of provisioning fraud detection triggers.

Can Least Cost Routing exist without telecom fraud?

VoIP has opened a multitude of possibilities for companies, both in service and cost. But it has also enticed predatory activity that results in VoIP fraud.

Acme Packet named a leader in Magic Quadrant for SBCs

Acme Packet recently announced that Gartner has positioned them in the Leaders Quadrant of the Magic Quadrant for Session Border Controllers.

Controlling quality of service in Least Cost Routing

RCR Wireless news recently published a reader editorial on how to control Quality of Service (QoS) in least cost routing.

Telecom fraud a major concern

Sometimes security risk is obvious. The need for hacker detection and prevention is obvious when it comes to online ordering. Sometimes the risk is present but more subtle, however. Such is the case with telecom fraud.

TransNexus and BroadSoft offer UC over IP networks

TransNexus and BroadSoft have teamed on offering Unified Communications over their Internet Protocol network.

Telecom call fraud scenarios

TransNexus has recently released a new white paper, An Introduction to VoIP Fraud.

An introduction to VoIP telecom fraud

VoIP is about convergence, saving money and resources. However, these types of systems also create more inroads for attack.

SyncGlobal Telecom chooses TransNexus

TransNexus today announced that SyncGlobal Telecom has chosen the TransNexus NexOSS solution to provide dynamic least cost and quality of service routing and rating to complement their Metaswitch based network.

Preparing future-proof strategies that protect against telecom fraud

As businesses throughout the global market continue to adopt new innovations in communications technology, several of them are measuring the clear benefits of moving to the cloud. Still others are hanging out in the wait-and-see stage, hoping to learn from the pitfalls and successes of those who blazed the trail.

Pipeline Magazine asks - Where is the all-IP network?

Pipline Magazine has recently published an article asking “Where is the all-IP network?”

How big of a problem is VoIP fraud

VoIP fraud is a significant and growing problem in the telecommunications industry. Because fraudsters often attack during weekends, fraud events often go undetected for many hours.

Update on Kamailio performance - 100 calls per CPU core per GHz

In 2007, TransNexus published a performance study of SIP Express Router(SER) compared to OpenSER. Kamailio is a fork from the OpenSER project, which was a fork of the SER project. Since then Kamailio, and SER have merged to create the SIP Router project.

Regulating VoIP as a public utility

According to a recent article in Forbes, California is now set to join 24 other states in prohibiting its Public Utilities Commission from imposing new regulations on VoIP and other Internet services without explicit authority from the state legislature.

NexOSS 5.9.0 - New charting feature for concurrent calls at server resources

The major new feature added to this release is charts.

Acme Packet says in IP, trust no one

According to a recent blog post from Acme Packet, the first immutable law of IP communications is, trust no one.

Telecom fraud nets prison time for two defendants

Voice-over-Internet-Protocol can offer great cost savings for many companies, but some unscrupulous individuals have decided that the best way to save on their telephony bills is to steal from others. Fortunately, at least two criminals who committed high-volume VoIP fraud were recently sentenced to do hard time behind bars.

Acme Packet lists six trends for the future of IP networks

Acme Packet has recently released a list of six trends that will affect the future of IP communications. The evolution from TDM to IP interactive communications introduces significantly more communication service choices and application possibilities. These trends are:

TransNexus joins the Communications Fraud Control Association

TransNexus is excited to announce we have become a member of the Communication Fraud Control Association (CFCA).

Phone fraud up 30 percent

A new report from Pindrop Security’s State of Phone Fraud Report, 1H 2012 brings to light several new startling statistics concerning the growing prevalence of fraud in the communications industry:

NexOSS 5.5.0 - Expanded telecom fraud detection features

This release of NexOSS has several important new fraud detection features.

Ooma reduces routing costs by 10 percent with TransNexus number portability solution

With the help of TransNexus, Ooma has recently reduced their routing costs by 10% with LRN route optimization.

AT&T's view on the transition to an all-IP network

On June 15, 2012, Jim Cicconi, Senior Executive Vice President-External and Legislative Affairs with AT&T, gave a thoughtful talk about telecom regulation and how it is thwarting development of the innovative benefits of an all-IP network.

Cloud infrastructure for VoIP carriers and service providers—are we there yet?

By Micah Singer, CEO, VoIP Logic

Acme Packet introduces virtualized Session Border Controllers

Acme Packet, a session border control products provider and TransNexus partner, has recently unveiled a series of products for its session delivery network portfolio at its annual Interconnect customer conference.

NexOSS V5.2.0 - Telecom fraud detection by calling number, BroadWorks support

Telecom fraud detection by calling number has been added. This feature is important for detecting fraud from individual subscribers who have a dynamic IP address, or for systems like Broadworks that do not report IP addresses in CDRs.

SIP trunking opportunities and challenges

In a recent article Hamid Qayyum, VP MSO Sales at Metaswitch, discusses how SIP trunking is now the fastest-growing area of the VoIP marketplace, and how all indications point to sustained growth for the foreseeable future, making it a very attractive business for both telco and cable providers.

Ask the expert - telecom fraud risks in the cloud

What steps should businesses take to protect themselves from fraudulent activity and hacking as they receive their communications services from cloud and hosted providers?

NexOSS V5.0.8 - Direct peering

This release features routing for Direct Peering as a complement to Dynamic Least Cost and Quality of Service routing. Direct Peering is designed for a federation of VoIP networks that want end to end IP transport between their subscribers.

PCWorld interviews Broadsoft CFO

PCWorld recently interviewed Broadsoft CFO, James Tholen.

New report estimates operators will lose $300 billion to VoIP Fraud by 2016

A new report by Jupiter Research has estimated that VoIP operators may lose up to $300 billion to fraud and billing error by 2016. That would account for nearly a quarter of the revenues for VoIP operators today.

Acme Packet Interconnect Conference

Acme Packet held its annual customer conference, Acme Packet Interconnect, last week in Miami. Having attended the last four events, Jim Dalton reports that this was the largest and most impressive so far.

Creating a hosted PBX offering case study

With the help of TransNexus, FUSE 3 Communications has recently expanded their business to include a hosted PBX offering. FUSE 3 had a goal of providing complete hosted technology infrastructure for their customers, and one area of technology that they were lacking was telephony.

NexOSS V5.0.6 - CDR filtering and links to reports

This release provides a really convenient way to quickly locate call detail records (CDRs).

The death of the landline

A new survey, released by inetwork and ATLANTIC-ACM, is making big claims about communications technology.

Telecom fraud - why it happens and how to stop it

A salesman at a Bangor, Maine auto parts store arrived at the office on the morning of February 22 and noticed that all 11 of the company’s phone lines were lit up. As he was the first to arrive, and the only person in the building, he knew that something was amiss.

The future of Session Border Controllers with Acme Packet

As worldwide growth in the use of session-based IP communications continues to grow, Acme Packet is looking to the future of the session border controller (SBC) market.

What is holding back high-definition voice?

The discussion about high definition (HD) voice services enabled by IP networks has been going on for years.

PBX hacking is on the rise

Here’s an interesting story about a recent PBX hacking incident in Maine.

TransNexus celebrates 15-Year anniversary

This month TransNexus is proud to be celebrating 15 years of business, providing quality VoIP network management solutions.

NexOSS V5.0.1 - Monitor server resources

This release includes detailed monitoring of server memory and hard disk resources with automated alerts.

RapidTel cuts switching costs 50 percent with TransNexus solutions

TransNexus, the leader in VoIP network management software, recently helped the Canadian telecom company, RapidTel, reduce their operating costs by over fifty percent.

Acme Packet Interconnect 2012 announced

The dates for this year’s Acme Packet Interconnect were announced this week. Everyone at TransNexus is looking forward to attending this year’s event.

FCC clarifies its stance on call termination issues in rural areas

It’s no secret that the nation’s rural areas are continuously plagued by dead zones and lack of broadband connectivity. But, as more and more telcos increasingly lose customers to frustrations with network connectivity, other call-related issues—namely call routing and termination—are also coming to the forefront.

Telecom fraud and cloud telephony at IT-Expo

Telecom fraud detection has become a major issue for carriers offering SIP trunking services to enterprise customers.

TransNexus adds telecom fraud detection to NexOSS software

January 30, 2012 – Atlanta, GA - TransNexus announced today the latest release of its industry leading VoIP Least Cost Routing software, NexOSS 5.0. The software now includes an innovative new telecom fraud detection module, which tackles the growing problem of traffic-pumping fraud in the VoIP industry.

TransNexus to return to ITEXPO East 2012

Much like many of the Patriots’ and Giants’ die-hard fans wouldn’t miss this year’s Super Bowl XLVI for the world, TransNexus won’t be skipping out on next week’s communications conference ITEXPO East 2012, where the telecom software solution company will be making its appearance for the 14th consecutive year.

TransNexus ready to tackle call quality, telecom fraud in 2012

As advancements continue to be made in today’s telephone systems, and mobility carries on as one of the premier methods in which we communicate, the importance of call quality and affordable communication remains at the forefront.

NexOSS V4.18.8 - Suspend routes based on telecom fraud and QoS alerts

This release enables lights-out management of telecom fraud control and network issues.

Telecom fraud hits VoIP, measures available to counteract it

Phone companies know about fraud, from the old Captain Crunch whistle hack -- people discovered that the whistles given away free in Captain Crunch cereal boxes were the same frequency, exactly 2600 hertz, as the phone company used to authorize open lines for calls -- and VoIP is a victim of it.

TransNexus becomes Intel Premier Partner

TransNexus is proud to announce that we have achieved premier software partner status with Intel for 2012. We believe our new partner status with Intel is a testament to superior interoperability between TransNexus and Intel products.

Agency Findings point to Least Cost Routing as potential method for telecom cost reduction

Consumer awareness is growing, but a Canadian agency is finding that it’s not enough to keep subscribers happy. Complaints regarding wireless and land-based phone services more than doubled in 2010-2011, and most of the complaints covered billing errors or contract disputes between wireless providers and the customer, indicating a need for an enhanced focus on least cost routing.

Least Cost Routing - NPAC’s take on number portability

In all the talk surrounding least cost routing, number portability, network connections and seamless transfers, it can be easy to get wrapped up in the technology descriptions without truly understanding the technology. This Neustar blog attempts to better explain the Number Portability Administration Center (NPAC) and what it can do for the average person.

NexOSS V4.18.8 - Traffic Analyzer and error logging

This release features a greatly-improved Traffic Analyzer with many new reports for analyzing and troubleshooting.

NexOSS V4.16.5 - Advanced CDR mediation

The release includes advanced mediation features, which enable the mediation of CDRs for Inter-Working Function (IWF) calls and calls that generate multiple call legs.

NexOSS V4.15.0 - Calling party identification

An important new feature in this release is the expanded flexibility for determining the calling party. The calling party, or calling number, can be determined by five different information elements in SIP.

NexOSS V4.13.16 - MySQL

TransNexus has been an Oracle partner since 1999. All of our customers have used Oracle, but now we see a small, but growing group of service providers using MySQL. To serve those customer, we have now expanded NexOSS to support MySQL.

New QoS Reports for Traffic Analyzer

This release includes a complete overhaul of Quality of Service reports for the Traffic Analyzer. Working closely with a couple of major customer to satisfy their detailed requirements, we have a completely different reporting model for QoS data.

Interview with Rich Terani

Jim Dalton was recently interviewed by Rich Terani, the CEO of TMC. The text of that interview is below.

FreeSWITCH supports OSP

TransNexus has contributed a new module, mod_osp, to FreeSWITCH. The new module enables FreeSWITCH to use the Open Settlement Protocol (OSP) to query an external route server and to report XML based Call Detail Records (CDRs). The new module uses the OSP Toolkit available from SourceForge.

Acme Packet Interconnect 2010

TransNexus will be one of a selected group of Acme Packet Pinnacle Partners participating at Interconnect 2010 in San Diego CA on May 16-19.

Metaswitch Forum 2010

TransNexus will be attending the Metaswitch Forum 2010 in Nashville, TN on May 19. At TransNexus, we are very pleased to be a MetaSwitch partner.

ITW 2010

International Telecoms Week (ITW) 2010

Least Cost Routing Challenges

Not too long ago, optimizing least cost routing was a relatively straight-forward exercise that could be managed part time by an industrious billing or switch technician. This is no longer the case and this article will describes the major developments that have increased the scope and complexity of least cost routing for the North American telephone network.

OSP Assigned Port 5045

The ETSI Open Settlement Protocol, or OSP, has been assigned TCP port 5045 by IANA.

The LERG Is Becoming Obsolete

The LERG, or Local Exchange Routing Guide, has been the routing table for the North American telephone companies for decades. But two forces are driving the LERG toward irrelevance.

Start-up Camp

Last night I attended the “Start-up Camp” at the IT-Expo in Miami. It was a showcase for four start-ups to make their pitch.

PathFinder Business Model Flaw

"PathFinder is the GSMA’s multi-tiered, fully extensible number resolution system. It is designed to facilitate the efficient global interoperability of new and existing IP services using telephone numbers—all within a business framework consistent with operator needs. It provides a comprehensive suite of services designed to enable IP-to-IP interconnections between interconnect partners for voice, messaging, video, and other IP services."

i3 Forum vs IPIA

In Andy Ory’s opening speech at the Acme Interconnect 2009 conference he made the point that the emergence of new market segments requires disruptive change. But he added that it has to be just the right amount of disruption.

Comptel Update

I was at the Comptel show in Orlando, FL earlier this week and everything appeared to be pretty much business as usual. The number of exhibitors were down about 10% from the last Comptel show, but overall the quantity and quality of business activity was good.

Covad Deploys TransNexus

I am happy to announce that we have been working closely with Covad Communications since the beginning of 2009 as they have expanded their VoIP services.

TransNexus Certified as a GSMA Pathfinder Partner

On October 1, the GSMA announced the launch of its PathFinder Number Portability Discovery Service. The GSMA is the global wireless organization consisting of nearly 800 wireless carriers in 219 countries.

FISPA Annual Conference

Last Friday, I had the pleasure of presenting to FISPA, the Federation of Internet Solution Providers of the Americas. FISPA had its annual meeting in Atlanta last week and I was invited to provide a tutorial on how Number Portability impacts VoIP service providers.

Astricon 2009 Interview

Recently I was interviewed by Erik Linask, TMC’s Editorial Director for Astricon 2009. Below is a transcript of that interview.

Interview with Rich Tehrani

Rich Tehrani is CEO of TMC, which publishes Internet Telephony magazine.

VoIP Peering Discussion at VON

I had an interesting discussion yesterday with Dave Gilbert (SimpleSignal), Dave Cullerot (Acme Packet) and Kevin Groth (XConnect) about the current state of VoIP peering and how it will evolve.

Report on IT-Expo in Los Angeles

I just returned from the Internet Telephony Expo in Los Angeles where I gave a tutorial on Number Portability. Overall the conference was good. I am always interested in trade show attendance and vibrance since it is a good business indicator for our market.

Rate Plan Exasperation

Telecom service provider rate plans come in a variety of formats, most of which are confusing.

IT Expo - Miami

Last week, I was at the Telephony Expo in Miami, Florida. Given the overall direction of the general economy, my expectations for the conference were low. I expected low attendance and a generally negative outlook from most attendees.

VoIP Outlook for 2009

In early January I was interviewed by Rich Tehrani, TMC President and Editor-in-Chief. TMC has published that interview which is posted below.

Incentives for Peer to Peer to VoIP

At the IT Expo in Miami, I had the opportunity to speak with Dan York about a presentation I gave on Next Generation Network Peer to Peer Settlement Billing.

Asterisk V1.4 Performance

We recently ran a performance test of Asterisk configured as a SIP Back to Back User Agent (B2BUA). The test platform hosting Asterisk was a $1000 Dell PowerEdge 840 with a Quad Core Xeon X3220, 2x4M cache, 2.40 GHz, 1066 MHz FSB and 4 GB RAM. Redhat V5 was the operating system. The test was configured to simulate a wholesale VoIP operation with three minute call durations and an average of two call retries for every completed call. This was an “out-of-the-box” Asterisk configuration with default settings and no optimizations.

TransNexus Joins Intel Certified Solutions Program

TransNexus has joined the Intel® Certified Solutions Program and will certify its NexOSS software for Intel processors. This is a good program with real technical benefits, not just a marketing gimmick. Given the $25,000 price to join the program, we did our homework to make certain the program offered more than just a rubber stamp certification logo. Admission to this program provides TransNexus with software tools that will assist us in our efforts to boost the performance of our software and reduce security threats. As part of the process, Intel will certify the performance of TransNexus software based on hard data and provide feedback on how our software can be made more secure.

TransNexus will support Kamailio and OpenSIPS

There has been a lot of confusion and angst in the OpenSER community this week. It all started on July 28th when the OpenSER project renamed itself to Kamailio. According to the announcement, “Kamailio is a Hawaiian word. Kama'ilio means talk, to converse.”

Voice Peering Forum Update

I am at the closing plenary of the Voice Peering Forum in San Francisco. It has been a very interesting two days with a lot of informative and thought provoking conversations and presentations.

Ideas for VoIP Interconnect Evolution

Like other folks involved with VoIP, we ponder how the new interconnect model for future IP services will evolve.

CableLabs and VoIP Peering

Well a lot of blogging from me last week about activities in the field of Next Generation Network (NGN) Interconnection.

IP Internetworking Alliance

There is no shortage of new organizations focusing IP Interconnection standards. The latest organization to be formed is the IP Internetworking Alliance or IPIA. IPIA has been established by the GSMA to be the not for profit, governing body of the GSMA IPX. The IPIA mission statement is: " To provide an environment whereby stakeholders from mobile operators, fixed operators and carriers can agree to technical specifications and commercial templates for the IPX, which will facilitate the global interworking of IP services." The inaugural IPIA Board members are:

ATIS Inter-Carrier VoIP Workshop

The migration to an all IP world takes another small step forward. This week ATIS is holding a workshop in Washington D.C. to discuss Inter-Carrier VoIP Call Routing (ICVR).

TransNexus and MetaSwitch

I just returned from the MetaSwitch Customer Forum V in New Orleans. The MetaSwitch folks ran a great a conference for for their customers. A lot of good information and a good time.

Visions for Telecom Regulation

The opening plenary at PTC ’08 offered an interesting perspective from regulators about what they expect for the future. The plenary included regulatory officials from Germany, Japan, Singapore and an ITU representative.

ISNs, an innovative approach to VoIP Peering

What's an ISN? An ISN is an ITAD Server Number. What the heck is an ITAD? An ITAD is an Internet Telephony Administrative Domain.

Asterisk Performance Testing

Over the last couple of months we have been stress testing Asterisk V1.4 to understand its performance. We started using V1.4.4 and advanced to V1.4.11 as new releases were made available. We have been stress testing Asterisk configured as a SIP Back to Back User Agent (B2BUA) installed on a server with two, dual core, Xeon 5140 CPUs running at 2.33 GHz.

SPIDER Adoption is an important trend for VoIP Peering

On August 6th 2007, NueStar ( issued a press release announcing that they have partnered with NetNumber ( "in response to customer demand for interoperability between NeuStar’s SIP-IX service and NetNumber’s SPIDER and TITAN technology platforms."This announcement is significant because it is the first coordination between two companies on a common approach for VoIP peering.

Asterisk Developers Conference

Last week the Asterisk Developers Conference, or AstriDevCon 2007, was held at the Georgia Institute of Technology Information Security Center in Atlanta, Georgia. Since a couple of TransNexus developers were attending, I visited the conference as a non-technical observer to see what was going on. I have to say that I was impressed with what I saw. Kevin Fleming has cultivated a productive relationship with Georgia Tech which has a long history of nurturing innovative new technologies and start-ups and Asterisk is a perfect fit with the Georgia Tech environment.

OSP Peering Server V3.0 Released

NexSRS OSP Peering Server V3.0 is now available for download from the TransNexus website. New Features Include:

Secure VoIP Peering

At the Spring VON show in San Jose, CA, I had the opportunity to give a presentation on Secure VoIP Peering. The presentation is an overview tutorial on how standard Public Key Infrastructure (PKI) services and the OSP protocol are being used today to enable secure peer to peer VoIP calls.

Will VoIP clearinghouses give providers much-needed support?

By John L. Guerra

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