TransNexus blog

Smartphone app lets you swipe left to sue the robocaller

A law firm has created a smartphone app that lets users swipe left to report robocalls, which may result in a lawsuit against the robocaller. Let’s have a look.

FCC issues ruling on ringless voicemail

The FCC issued a declaratory ruling on ringless voicemail. Here’s what happened.

Notice of retraction

ATIS Robocalling Testbed adds features

ATIS announced support for additional features in the ATIS Robocalling Testbed. Let’s have a look.

Compliance date announced for gateway provider blocking rules

The FCC approved new rules requiring gateway providers to block certain calls. The effective date for these rules was subject to OMB approval, which they have issued. Here’s a summary of the rules and compliance date.

UK regulator issues new rules to identify and block spoofed calls

Ofcom, the UK regulator for communications services, instituted new rules designed to identify and block spoofed calls. It also updated its guidance for how service providers should work with Calling Line Identification (CLI) data. Let’s have a look.

Legal Entity Identifiers and call authentication

Could a standardized “Legal Entity Identifier” (LEI) help with call authentication? Some organizations believe it could. They’ve encouraged the FCC to incorporate LEI provisions into the Commission’s call authentication rules. Let’s have a look.

Robocalls up sharply in October

Robocalls in the U.S. were up sharply in October, reaching the highest level seen since the start of the pandemic. Here’s what’s happening.

STIR/SHAKEN statistics from October 2022

SHAKEN participation was up in October, but the percentage of signed calls remains flat. Why is that? Let’s have a look.

FCC launches inquiry for non-IP caller ID authentication

The FCC approved and launched its planned inquiry, Reviewing Policies for Caller ID Authentication on Non-IP Networks. Here’s what happened.

Reply comments on SHAKEN extensions and effectiveness

The FCC received reply comments on whether STIR/SHAKEN extensions are needed and if STIR/SHAKEN effectiveness. Here’s a summary.

Indiana robocall settlement puts provider out of business

The Office of the Indiana Attorney General announced a settlement with a service provider accused of facilitating illegal robocalls. The settlement requires the provider and its CEO to exit the telecommunications industry forever. Here’s what happened.

NTCA suggestions for FCC non-IP SHAKEN inquiry

NTCA – The Rural Broadband Association representative Brian Ford met with FCC staff to suggest improvements for the draft Notice of Inquiry (NOI) on non-IP call authentication. The Commission will discuss this NOI during their October open meeting. Here’s a recap of the NTCA’s suggested improvements.

Proposed updates to SHAKEN governance standards

There are a few updates under consideration for the SHAKEN governance standard to clarify support for delegate certificates and RespOrg participation. This article reviews the proposed changes.

High-volume callers tentatively endorse SIP 603+

In a breakthrough meeting with the FCC, a group of associations representing lawful high-volume callers said that the SIP 603+ standard holds potential for effective call blocking notification. However, they said that prompt Commission action is necessary. Here’s what’s happening.

FCC to consider SHAKEN for TDM

The FCC will consider launching an inquiry into SHAKEN for TDM at its October open meeting. Here’s what’s happening.

Voice service providers face shutdown for non-compliance

The FCC Enforcement Bureau has started a process to shut down seven voice service providers for non-compliance with anti-robocalling rules. Here’s what’s happening.

Comments on SHAKEN extensions and effectiveness

The TRACED Act requires the FCC to request comments on whether STIR/SHAKEN extensions are needed and if STIR/SHAKEN is effective. There were some interesting comments filed. Let’s have a look.

STIR/SHAKEN statistics from September 2022

Robocalls signed with STIR/SHAKEN call authentication remain high, but there is good news on this front. Let’s have a look.

Proposed updates to delegate certificate standards

What’s happening with delegate certificates and STIR/SHAKEN? This article reviews how they’re to be used and previews proposed updates to the standard. Let’s have a look.

FCC begins action against spam texts

After almost a year of behind-the-scenes work, the FCC has begun to develop rules to combat spam text messages. Here’s an update.

Gateway provider fined for carrying illegal robocalls into the U.S.

The owner of a VoIP provider business pleaded guilty in federal court to money laundering related to gateway provider services that introduced illegal robocalls into the U.S. This case illustrates the hefty fines that can be levied against gateway providers for their involvement in illegal robocalls.

Reply comments on proposed SHAKEN and robocall mitigation rules

The FCC received reply comments on proposed rules for SHAKEN and robocall mitigation. Here’s a summary of individual comments and recurring themes.

Do Not Call Registry access fee changes

Access fees for the Do Not Call (DNC) Registry, an important resource for regulatory compliance and legal risk mitigation, are changing soon. Here’s an overview.

Should robocall traceback information be made public?

Should information gathered in robocall traceback be made publicly available? Arguments have been made on both sides. Let’s have a look at the issues.

Robocalls rebound in August

Robocall volume has fluctuated widely throughout 2022 and rebounded to a new high in August. What’s happening in the war against illegal robocalls? Let’s look at the latest numbers and trends.

STIR/SHAKEN statistics from August 2022

Robocalls signed with STIR/SHAKEN call authentication remain high, but there might be a new trend emerging. Let’s have a look.

Is call labeling becoming a protection racket?

Call labeling has been promoted as a valuable service to protect people from unwanted and illegal robocalls. Is this service becoming a protection racket? Let’s have a look.

Updated SHAKEN standard improves security

A new version of the ATIS SIP Forum SHAKEN standard has been published. It includes important procedures to improve the security of the SHAKEN ecosystem. Let’s have a look.

SIP 603+ robocall blocking notification standard approved

The SIP 603+ standard on robocall blocking notification has been approved and published by ATIS. Here’s an overview.

Comments on proposed SHAKEN and robocall mitigation rules

The FCC asked for feedback on a long list of proposed SHAKEN and robocall rules. They received lots of comments. Here’s a summary of individual comments and recurring themes.

State attorneys general driving robocall mitigation requirements

While regulators have avoided prescriptive robocall mitigation plans, state attorneys general are shaping very specific requirements in prosecution settlements. Let’s have a look.

Michigan Telephone Solicitation Act proposes hefty penalties

State legislators in Michigan have proposed a Telephone Solicitation Act that would impose hefty penalties for violating its provisions. Will this become a model for other states? Let’s have a look.

CHIPS Act includes telecom funding

The CHIPS and Science Act of 2022 was signed into law on August 9, 2022. Although it’s main purpose is to promote semiconductor manufacturing in the U.S., it also includes some telecommunications funding. Let’s have a look.

Robocalls down in July

Robocalls in the U.S. were down in July. This article shows the trends and possible reasons for the drop.

State AGs target telcos that carry illegal robocalls

Fifty state attorneys general are forming an Anti-Robocall Litigation Task Force. This task force will investigate and take legal action against telecommunications companies responsible for carrying illegal robocalls.

STIR/SHAKEN statistics from July 2022

Robocalls signed with STIR/SHAKEN call authentication remain high, but other statistics show possible signs of change. Are these just blips, or new trends? Let’s have a look.

Should robocall mitigation requirements be more specific?

The FCC proposed a rule change to strengthen robocall mitigation by making the requirements more specific—something they’ve carefully avoided in the past. This article reviews why they proposed this change and what the new requirements could be.

What happens when providers don’t stop robocalls

In a strange turn of events, eight originating service providers did not respond to robocall cease-and-desist letters from the FCC. What happened next? Here’s an overview.

Legislation introduced to prohibit spam text messages

Legislation was introduced in the U.S. House of Representatives to prohibit spam text messages. The proposed law would also change the auto dialer definition that’s been at the center of so many TCPA lawsuits. Here’s a review.

Final gateway provider SHAKEN rules published

The new STIR/SHAKEN and robocall rules for gateway providers are now published and final. Here’s an overview of the final version.

Third-party signing undermines SHAKEN

Can a downstream provider sign calls with STIR-SHAKEN? Does this make the originating service provider a SHAKEN participant? We hear this question often, and it’s come up in a recent FCC document. Let’s review the regulations and standards.

Ohio Attorney General and FCC swat auto warranty scam robocalls

Ohio Attorney General Dave Yost filed a lawsuit in federal court on July 7 against twenty-two defendants accused of sending billions of auto warranty robocalls. The FCC issued cease-and-desist letters to eight voice service providers for their involvement in carrying these robocalls.

Robocalls trending upward in the U.S.

Robocalls in the U.S. have been rising in 2022. In this article, we review the trends, causes and recent reactions from lawmakers.

STIR/SHAKEN statistics from June 2022

STIR/SHAKEN participation increased in June 2022, while robocall traffic remains high, including robocalls signed with SHAKEN certificates. Here’s a review of recent trends.

Service providers prepare for imminent SHAKEN deadline

Non-facilities-based small voice service providers in the U.S. must implement SHAKEN by June 30, 2022. This article shows how these providers are preparing for this deadline.

FCC proposes new rules to prevent access stimulation

Fraudsters have found another way to game the intercarrier compensation system. In response, the FCC has just proposed new rules to combat this access arbitrage scheme. Here’s how it works.

The calling community gives feedback on SIP 603+

The SIP 603+ standards task force invited feedback from an association of calling community businesses. The association responded. Does the standards draft satisfy their issues? Let’s have a look.

Authorized SHAKEN providers growing fast

The number of voice service providers authorized to do STIR/SHAKEN is growing fast. Let’s see what’s happening.

SHAKEN deadline reminder for small non-facilities-based providers

The FCC published a notice to remind non-facilities-based small voice service providers of the imminent deadline for STIR/SHAKEN implementation. The notice also recaps the filing requirements. Let’s have a look.

Stronger robocall mitigation rules proposed

Stronger robocall mitigation requirements have been proposed before the FCC. These proposals would create stronger financial incentives for robocall mitigation along the call path. Let’s have a look.

New concerns over call blocking notification requirements

There’s an ongoing debate over call blocking notification. Will the call blocking mechanism proposed by several large carriers work, or would it impose impossible burdens on callers? New concerns have been raised—let’s sort this out.

Call blocking notification specifications for SIP 603+ updated

The TRACED Act requires immediate call blocking notification. An updated version of the SIP decline message, dubbed “SIP 603+” has been proposed. Would this be sufficient for notification and redress? In this article, we summarize the proposal so you can decide.

Denial of service attack and ransom demand defeated

We learned of a recent Telephony Denial of Service (TDoS) attack, which included a ransom demand. We’re sharing information about the attack to help others be on their guard.

STIR/SHAKEN statistics from May 2022

Signed robocalls showed explosive growth in May. In some cases, a SHAKEN attestation is becoming a marker for a likely robocall. Let’s have a look.

Best practices for terminating providers using STIR/SHAKEN

The FCC just released a report from the CATA Working Group, Best Practices for Terminating Voice Service Providers (TSPs) using Caller ID Authentication Information. The report outlines where we are with SHAKEN and robocall prevention, where we need to be, and how to get there.

More rules proposed for STIR/SHAKEN and robocall mitigation

While adopting new STIR/SHAKEN and robocall mitigation rules for gateway providers on May 19, the FCC also proposed another round of new rules—twenty-six pages’ worth. Here’s a quick overview.

New SHAKEN and robocall rules for gateway providers

The new STIR/SHAKEN and robocall rules for gateway providers were approved on May 19. Here’s a quick recap of the final version.

China cracks down on telecom fraud

Telecom fraud is a big problem in China. The latest response by a large telecom service provider is the most severe action yet. Will it work, or will users just find other ways to communicate? Let’s have a look.

Pending robocall rules raise concern

There has been a flurry of last-minute filings on proposed rules for gateway providers to implement SHAKEN and robocall mitigation. We’ve summarized the discussion for you.

Highlights from the FCC robocalls and SHAKEN draft order

The FCC will consider a draft order during their open meeting on May 19, 2022. There are many moving parts in this order. Here are the highlights.

The evolution of access arbitrage schemes

A discussion is underway to change access arbitrage rules again. Why? Because access arbitrage schemes are evolving, and the rule changes are designed to counter the latest traffic-pumping tactics. Here’s what’s happening.

STIR/SHAKEN statistics from April 2022

The April STIR/SHAKEN statistics show some alarming trends, but help might be on the way. Let’s have a look.

Robocall Trace Back Enhancement Act introduced in Congress

New legislation would amend the TRACED Act to improve robocall traceback. Here’s how it would do that.

FCC to vote on new robocall rules for gateway providers

The FCC announced that they will vote in their next meeting to require gateway providers to implement STIR/SHAKEN and perform robocall mitigation. Let’s review the specific rules, proposed deadlines, and possible last-minute changes.

Changing trickle-down robonomics

A creative regulatory approach to prevent robocalls has been proposed to the FCC. Would it work? Let’s have a look.

Reassigned Numbers Database affordability

Using the Reassigned Numbers Database can be very expensive. Not using it can be even more expensive. Can this be fixed? This article reviews the problems and proposed changes made in a recent waiver request.

Call blocking notification discussion at SIPNOC

There’s been an ongoing debate for almost a year now about how to satisfy the immediate call blocking notification requirements of the TRACED Act. The conversation continued with a very interesting session at SIPNOC 2022. Here are the highlights.

Webinar recording — Prepare for the FCC SHAKEN deadline

This webinar will help you understand the regulatory requirements and processes to register for and deploy STIR/SHAKEN in your network.

New robocall scam

Hiya announced a new robocall scam they’ve observed. Here’s how it works.

Reassigned Numbers Database price changes

The FCC announced a price change for the Reassigned Numbers Database (RND). The change was touted as making the RND more affordable. However, we ran the numbers and found that prices won’t go down for everyone. Let’s have a look.

Industry Traceback Group analyzes robocall tracebacks

The FCC asked the Industry Traceback Group (ITG) for information on robocall tracebacks. The ITG responded with a report that analyzes traceback activity over the past six months. Here are a few highlights that caught our eye.

STIR/SHAKEN statistics from March 2022

The March STIR/SHAKEN statistics are a mixed bag—some numbers got worse, while others improved. Let’s have a look.

Delegate certificate roles and benefits

Who would use delegate certificates, and what other roles are involved in making this happen? What are the benefits? Let’s have a look.

No SHAKEN claims surge in March

The proportion of voice service providers certifying that they have not implemented STIR/SHAKEN surged dramatically in March 2022. This article explains what’s happening and what’s next.

The walls are closing in on service providers for robocalls

Service providers that originate or transit unlawful robocalls are under increasing pressure. And it’s not just from the federal government—states are getting involved too. Let’s have a look at recent events.

Communications networks and quantum computing threats

Quantum computer technology is being developed that can calculate solutions in a fraction of the time required by today’s computers. This technology could also be used to overcome encryption methods used to secure communications networks. How quickly will this happen? What should you be doing now? Let’s have a look.

A better call blocking notification method?

There are rapid developments underway in call blocking notification. What is it, and how does it work? Let’s have a look.

SHAKEN implementation claims among non-U.S. service providers

There are over 200 STIR/SHAKEN implementation claims from 78 countries other than the U.S. and Canada. Where are these providers located? How are they doing SHAKEN from abroad? Let’s have a look at the numbers and trends.

The evolution of SHAKEN implementation claims

STIR/SHAKEN implementation claims certified in the Robocall Mitigation Database (RMD) are evolving. This article reviews the trends.

STIR/SHAKEN statistics from February 2022

Here are the latest STIR/SHAKEN statistics from February 2022. Let’s review the latest trends and the potential impact of upcoming events in the SHAKEN ecosystem.

New interest in securing internet amid risk of cyberwarfare

In 1989, three engineers came up with a short-term solution to fix internet routing issues. They drew it up on two napkins over lunch. Thirty-two years later, their “two-napkin solution” is still used for global internet routing. However, the solution is vulnerable to hacking and hijacking. With escalating concerns over cyber risk and warfare, an inquiry has been launched to fix it. Let’s have a look.

U.K. regulator taking additional steps to combat scam calls and texts

Ofcom, the U.K. regulator for communications services, just announced their plans to respond to the problem of scam calls and texts. Here’s a summary and comparison of their approach with policies in the U.S. and Canada.

Impact of FCC challenges to robocall mitigation filings

We’ve heard that the FCC recently began challenging robocall mitigation filings. The impact is already showing up in the Robocall Mitigation Database. Let’s have a look.

Reply comments on immediate blocking notification rules

Here’s the final round of reply comments to proposed rules for immediate call blocking notification. There are some much more substantive comments on both sides the issue in this round. Here’s a review and recap of themes.

FCC questions some SHAKEN implementation claims

The FCC has begun questioning SHAKEN implementation claims made by some voice service providers in their certification filings in the Robocall Mitigation Database (RMD). Here’s what’s happening.

U.S. senators ask for more info on robocall traceback activity

Senators Edward Markey and John Thune sent a letter to FCC Chairwoman Jessica Rosenworcel asking for more details on robocall traceback activity. Let’s take a look at their request and what started it all.

STIR/SHAKEN statistics from January 2022

Hot off the press, we have a fresh set of STIR/SHAKEN statistics from January 2022 to track progress in call authentication to help combat illegal robocalls. Let’s have a look at the latest trends.

Call blocking notification—old technology or new?

The FCC asked for comment on its Sixth Further Notice of Proposed Rulemaking (FNPRM) on immediate notification of call blocking. Here’s our review and recap of recurring themes.

Reassigned Numbers Database cost-benefit

Subscriptions to the Reassigned Numbers Database (RND) can be expensive for high volume callers. However, the cost of not using the RND can be much higher. Here’s why.

Accelerated SHAKEN deadline effective date set

The FCC Fourth Order on SHAKEN was published in the Federal Register on Tuesday, January 25, 2022. This sets its effective date 30 days later, on Thursday, February 24, 2022, which is important for other deadlines. Let’s have a look.

Cybersecurity warnings for telcos

The FCC is urging communications companies to protect their networks from cyber threats. This follows close on the heels of a Cybersecurity Advisory from the U.S. government and not too long after a series of denial-of-service attacks against telcos. Let’s review what’s happening.

Call blocking notification issues

The FCC has asked for comments on immediate notification of call blocking. We’re hearing discussion of issues. In this article, we review the issues, questions, and answers.

STIR/SHAKEN statistics for December 2021

There was a sharp uptick in signed robocalls received in December 2021. Read all about it in this article on STIR/SHAKEN statistics from the last month in 2021.

Reply comments on proposed rules for gateway providers

Twelve organizations filed reply comments on the FCC’s proposed robocall rules for gateway providers. We’ve summarized each filing and recurring themes across all filings.

State attorneys general urge tough robocall rules

Fifty-one members of the National Association of Attorneys General joined in reply comments on the FCC’s proposed robocall rules for gateway providers. In their comments, the attorneys general gave an account of the problem from their perspective and the actions they believe the Commission should take to provide relief from illegal robocalls.

Robocalls drop sharply in December 2021

Robocalls in the U.S. during December were down 12.5% from the previous month. Here’s an overview and a look behind the numbers.

Top ten articles from 2021

Here are the top ten stories on our website in 2021 based upon readership. Click the headlines to view each article.

FCC changes guidelines for the Reassigned Numbers Database

The Reassigned Numbers Database (RND) went live on November 1, 2022. There’s been some confusion about using the RND. This is important, because the RMD response affects safe harbor eligibility for callers. The FCC has supplemented their guidance on the RND. Here’s what’s happening.

FCC reevaluates SHAKEN extensions

The FCC Wireline Competition Bureau (WCB) did their annual reevaluation of SHAKEN implementation extensions, as required by the TRACED Act. Here’s what happened.

Comments on FCC proposed rules for gateway providers

Fifteen organizations have filed comments on FCC proposed rules to require gateway providers to implement SHAKEN and robocall mitigation. Here’s a recap of the comments filed.

Legislation introduced to enhance robocall traceback

New legislation has been introduced in the U.S. Senate to strengthen robocall traceback and allow public disclosure of uncooperative providers and providers found to originate or transmit unlawful robocalls.

FCC changes immediate call blocking notification order

The FCC changed the rules that require immediate notification of call blocking starting January 1, 2022. There’s a lot going on here. This article will give you a quick overview of the essential facts.

FCC accelerates SHAKEN deadline for some small providers

The FCC adopted new rules that accelerate the SHAKEN implementation for some small voice service providers. This article reviews the new rules.

Recent activity on pending and proposed robocall rules

As 2021 winds down, there’s been a flurry of activity on pending and proposed rules for robocall mitigation and SHAKEN call authentication. Here’s a quick recap.

Telecom fraud losses increasing, according to CFCA report

The Communications Fraud Control Association (CFCA) has released its 2021 Fraud Loss Survey Report. This biennial report describes the latest trends in telecommunications fraud as reported by fraud prevention professionals. Here are a few highlights.

SHAKEN statistics for November 2021

We’ve collected SHAKEN statistics from our ClearIP customers from November 2021. This article reviews the evolution of SHAKEN activity, participation, and robocall trends since the SHAKEN/robocall mitigation implementation mandate.

FCC new rules for gateway providers—would they work?

The FCC’s proposed rule changes for gateway service providers would have them significantly raise their game in SHAKEN call authentication and robocall mitigation. But would this be enough, or do the proposed rules leave loopholes? Let’s have a look.

Canadian SHAKEN mandate approaches

In recent remarks to the Canadian Telecom Summit, Ian Scott, CEO of the CRTC, led off with SHAKEN. “On November 30, STIR/SHAKEN technology will become a mandatory condition of service for telecommunications service providers.” In this article, we review recent developments in the Canadian SHAKEN ecosystem.

Ohio robocall legislation passed

Another state is moving toward enacting robocall legislation. The Ohio legislature has passed Senate Bill 54 in both houses. The legislation is directed at robocallers and voice service providers who enable their robocalls. Here’s an overview.

State Attorneys General—tighten access to numbers

Fifty-one State Attorneys General sent reply comments to the FCC urging the Commission to reduce access to numbers by voice service providers (VSPs) that do not have meaningful Know-Your-Customer policies. The State AGs contend that such service providers undercut anti-robocall efforts such as SHAKEN call authentication and the call blocking and labeling tools that SHAKEN enables.

SHAKEN for TDM podcast

In this audio podcast, Andrew Ward and Alec Fenichel discuss the two new standards that enable using SHAKEN with calls that transit TDM segments along their call path. These standards enable much broader, widespread use of SHAKEN call authentication to help combat illegal robocalls.

New York governor signs robocall legislation

New York Governor Kathy Hochul signed two pieces of legislation into law to combat illegal robocalls. The laws enable enforcement actions by New York state officials, including fines. Here’s an overview.

SHAKEN statistics for October 2021

We’ve collected SHAKEN statistics from our ClearIP customers from October 2021. This article reviews SHAKEN activity, participation, and robocall trends in the fourth month since the implementation mandate.

Robocall trends in the new SHAKEN era

Robocalls in the U.S. were up 3.3% in October, according to the YouMail Robocall index. Are SHAKEN and robocall mitigation working? What does the future hold? Let’s have a look.

Canadian SHAKEN token access policy revised

The Canadian Secure Token Governance Authority (CST-GA) has revised its policy to enable more Telephone Service Providers (TSPs) to obtain SHAKEN tokens so they can sign their own calls. Here’s an overview.

Will call blocking notification happen on January 1?

In their Fourth Report and Order on unlawful robocalls, the FCC requires Terminating Service Providers (TSPs) to provide callers with immediate notification of call blocking starting January 1, 2022. The Commission has received many requests to delay this rule. Some providers say they will stop blocking illegal robocalls if the rule goes into effect. What’s happening here? Let’s have a look.

Enforcement action against robocallers in the SHAKEN era

The FCC recently sent cease-and-desist orders to three voice service providers for originating and transiting illegal robocalls. These providers have certification filings in the FCC Robocall Mitigation Database. Examining these filings alongside the cease-and-desist letters show how robocallers are adapting to the SHAKEN and robocall mitigation environment. Let’s have a look.

STI-GA announces support for enhanced SHAKEN functionality

The U.S. Security Telephone Identity Governance Authority (STI-GA) announced support for two measures that expand SHAKEN functionality and participation in the SHAKEN ecosystem. Delegate certificates will be supported, and Resp Orgs can participate directly in SHAKEN. Here’s a brief overview of how this works and what it will mean.

STIR/SHAKEN statistics for September 2021

We’ve collected SHAKEN statistics from our ClearIP customers for September 2021. The data confirm some trends we’ve seen in recent months and introduce new trends. Let’s have a look.

CATA report on SHAKEN deployment by small providers

The Call Authentication Trust Anchor (CATA) Working Group of the North American Numbering Council (NANC) held a meeting to discuss and approve their new report, Deployment of STIR/SHAKEN by Small Voice Service Providers. The report urges the FCC, STI Governance Authority, and industry to take specific steps to promote ubiquitous SHAKEN implementation. Let’s have a look.

SHAKEN implementations are evolving

We’re seeing a shift in the way SHAKEN implementations are being certified with the FCC. The numbers raise questions about what’s really going on in the SHAKEN ecosystem. Let’s have a look.

Out-of-Band SHAKEN with a private Call Placement Service

With the approval of the ATIS Out-of-Band SHAKEN standard, we’ve received questions about the Call Placement Service (STI-CPS) that it uses. Is this resource accessible to the public? Could it be used in a private network? In this article, we’ll explain how this works. Let’s get started.

The legal landscape emerging from the TRACED Act

We recently sat down with a legal expert to discuss requirements for voice service providers emerging from the TRACED Act and the FCC orders that followed. Things are changing, risks are emerging, and service providers need to know. Let’s have a look.

Must you verify the originating service provider for each call?

We’ve received several anxious calls from voice service providers about the Robocall Mitigation Database (RMD) and the call blocking rule that just went into effect. They’re worried about whether they must check that the Originating Service Provider (OSP) for each call they receive is in the RMD. In this video podcast, we discussed this question with Josh Bercu, Vice President of Policy and Advocacy at USTelecom. Have a listen to get the scoop.

Many SHAKEN certifications, few authorized providers

The deadline for filing robocall mitigation certifications in the FCC Robocall Mitigation Database (RMD) is now behind us. The number of SHAKEN certifications is surprisingly large, considering the number of SHAKEN authorized providers. Let’s have a look at what it tells us.

Denial-of-service attacks target telcos

Several voice service providers have been targeted recently by distributed denial of service (DDoS) attacks. Here’s a recap.

Which calls from unregistered providers should you refuse?

The FCC Second Report and Order says intermediate and terminating service providers should not accept traffic directly from unregistered voice service providers. Seems simple enough, but there are some serious complications hidden beneath the surface. Let’s have a look.

Are you ready to refuse calls from unregistered providers?

The FCC Second Report and Order on SHAKEN prohibits U.S. providers from accepting voice traffic directly from unregistered providers starting September 28, 2021. Are you ready?

STIR/SHAKEN statistics for August 2021

We’ve pulled SHAKEN statistics from our ClearIP customers in August. How did this initiative do in the second full month since the mandate went into effect? Let’s have a look.

FCC proposes new robocall rules for gateway providers

The FCC issued a Further Notice of Proposed Rulemaking (FNPRM) on robocalls and SHAKEN. The new rules would place additional requirements on gateway voice service providers to prevent unlawful robocalls originated overseas from entering the U.S. Here’s an overview.

FCC asks whether to revise SHAKEN mandate extensions

The FCC Wireline Competition Bureau (WCB) issued a public notice asking for comments on SHAKEN implementation deadline extensions. The WCB wants to know whether these extensions should be kept, extended, or cut short. What brought this up? What’s next? Let’s have a look.

Robocall Summit—National Association of Attorneys General

The National Association of Attorneys General will hold a Robocall Virtual Summit on September 8-9, 2021. The summit will cover the robocall landscape, industry and government responses, and areas for improvement. The September 8 session is open to the public. It includes an outstanding lineup of sessions and panelists. Here’s an overview.

Robocalls down in August—trend, or blip?

Robocalls in the U.S. were down about 8% in August, according to the YouMail Robocall Index. Is this a trend, or a blip? Let’s have a look.

The ongoing debate over call blocking notification rules

The FCC’s Fourth Order on robocalling required voice service providers that block calls to immediately notify callers of such blocking. The implementation deadline is January 2022. USTelecom filed a petition for reconsideration and clarification, and many interested parties have jumped into the fray. Here’s a recap.

Rich Call Data and Delegate Certificates—a great combo

Rich Call Data and Delegate Certificates are a powerful combination. They will provide great value to enterprise callers by making their outbound calls trusted. Let’s have a look at how these things work, and what’s needed to bring them into widespread adoption.

Telcos must refuse calls from unregistered providers

Starting September 28, 2021, FCC rules prohibit intermediate and terminating voice service providers from accepting calls with U.S. calling numbers directly from any voice service provider that does not appear in the Robocall Mitigation Database (RMD). Are you ready to implement this? Here’s how.

Fifty-one state AGs ask FCC to shorten SHAKEN extension

Fifty-one state attorneys general filed reply comments with the FCC urging the Commission to shorten the SHAKEN extension for certain small voice service providers. They called the Commission’s proposed rulemaking a good starting point and urged them to take it further.

Canadian regulator changes SHAKEN qualifications

The CRTC (Canadian Radio-television and Telecommunications Commission) issued a highly awaited decision on qualifications for Telephone Service Providers (TSPs) to participate in SHAKEN. Here’s an overview of the decision and how it impacts providers.

July 2021 STIR/SHAKEN statistics

We examined SHAKEN call statistics from our ClearIP customers in July. They received signed calls from 181 originating service providers in July, which gives us insight into trends in SHAKEN usage in the first full month of the mandate. Here’s an overview.

FCC establishes SHAKEN revocation appeals process

The FCC issued a Third Report and Order on SHAKEN. This order establishes an appeals process that a voice service provider may use if their SHAKEN authorization is revoked by the STI Governance Authority (STI-GA). Here’s a summary of the SHAKEN revocation process.

Are SHAKEN and robocall mitigation preventing robocalls?

STIR/SHAKEN call authentication and/or robocall mitigation programs were mandated to be used starting June 30, 2021. So robocalls plummeted in July 2021, yes? Well, not exactly. Let’s have a look.

Who should sign SHAKEN calls?

Who should sign calls authenticated with STIR/SHAKEN? It seems a simple question. But when you combine complex calling scenarios with current FCC rules, the answers aren’t so easy. Let’s have a look.

Spam robocalls and SHAKEN attestation

We’ve analyzed the relationship between spam robocalls and SHAKEN attestation during the first three weeks after the SHAKEN mandate. Here’s what we found.

Evaluating robocall mitigation certification filings

As of July 21, 2021, there were 3,235 certification filings in the FCC Robocall Mitigation Database (RMD). Who’s filing? How informative are these filings? Legal Calls Only, an online forum for content on the unlawful robocall problem, has been tracking, profiling, and scoring certification filings to answer these questions. Here’s what they’re doing.

Out-of-Band SHAKEN—everything you need to know

The recording and slides from our recent webinar, Out-of-Band SHAKEN deployment—everything you need to know, are now available.

SHAKEN attestation statistics for early July 2021

We analyzed statistics for SHAKEN attestation in the early days of SHAKEN after the FCC mandate went into effect. There are some interesting findings here. Let’s have a look.

June 2021 STIR/SHAKEN statistics

We examined SHAKEN call statistics from our ClearIP customers in June. They received signed calls from 131 originating providers in June, which gives us insight into trends in SHAKEN usage. We looked at similar statistics in March–April and again in May. Let’s have a look.

Robocall Mitigation Database filing statistics

The deadline for service providers to file their certification in the FCC Robocall Mitigation Database (RMD) has passed, so we reviewed the filing statistics to see who filed, and how. Let’s have a look.

Robocaller tried to hack SHAKEN

A voice service provider using ClearIP SHAKEN encountered a batch of inbound robocalls signed with a hacked SHAKEN PASSporT. Here’s what happened, and what we think it means.

Will FCC order block ALL international providers calls?

The i3 Forum published a whitepaper on how FCC robocall mitigation orders will impact international voice traffic to the U.S. This paper includes some astonishing statements on the potential impacts. Let’s have a look.

FCC issues notice on SHAKEN deadline

The FCC issued a public notice reminder for the June 30 SHAKEN and robocall mitigation implementation deadlines. They also explained potential enforcement actions. Here’s a summary.

FCC to streamline process for robocall reporting

The FCC adopted rules last week to establish a streamlined process for private entities to report suspected robocall and spoofing violations. Here’s an overview.

May 2021 STIR/SHAKEN statistics

With the June 30 SHAKEN deadline rapidly approaching, we’ve looked at call statistics from our ClearIP customers to see whether they’re getting many calls that were signed using STIR/SHAKEN. We looked at similar statistics in March and April. Let’s have a look at what we found and what’s changed.

Robocall mitigation plan secrets

USTelecom filed reply comments with the FCC that were sharply critical of recent filings in the Robocall Mitigation Database (RMD) seeking blanket confidentiality for providers’ robocall mitigation plans. Here’s what’s happening.

Webinar recording — Preparing for SHAKEN in Canada

The recording, slides, and questions/answers from our recent webinar, Preparing for SHAKEN in Canada, are now available.

Robocall Mitigation Database filing statistics

We reviewed the progress of certification filings in the FCC Robocall Mitigation Database (RMD) and found some interesting statistics. Let’s take a look.

U.S. — Canada cross-border SHAKEN

As the U.S. and Canadian telephone ecosystems move toward widespread deployment of STIR/SHAKEN call authentication, questions about cross-border SHAKEN are coming up. Can calls signed in Canada be verified in the U.S., and vice versa? How would that work? Let’s have a look.

FCC Small Entity Compliance Guide for robocall blocking

The FCC released a Small Entity Compliance Guide for the Third Report and Order on robocall blocking. This five-page guide summarizes the 71-page Report and Order to help small entities comply with the rules.

FCC—Service providers must get SHAKEN certificates

The FCC has issued a public notice that voice service providers previously unable to obtain a SHAKEN certificate must now diligently pursue a SHAKEN certificate. Here’s an overview.

STI Governance Authority changes SPC policy effective date

The STI Governance Authority yesterday announced a change in the effective date for their new SPC token access policy. This will make it easier for some service providers to certify either complete or partial SHAKEN implementation in their robocall mitigation filing. Here are the details.

Out-of-Band SHAKEN goes to letter ballot

Specifications developed for Out-of-Band SHAKEN have gone to letter ballot on May 3, 2021. These specifications extend the current SHAKEN framework to enable service providers using TDM signaling in their network or interconnects to participate in the SHAKEN ecosystem without placing any new requirements on authorized SHAKEN service providers.

Robocall mitigation filing essentials

The recording from our recent webinar, Robocall Mitigation Certification Filing Essentials, is now available.

Robocall mitigation certification filing begins

The FCC has opened the portal to accept robocall mitigation certification filings from voice service providers. All providers that transmit calls with U.S. NANP calling numbers must have a registration on file by June 30, 2021.

Recent STIR/SHAKEN statistics

We’ve looked at call statistics from our ClearIP customers for the last 45 days to see whether they’re getting many calls that were signed using STIR/SHAKEN. Here’s what we found.

Is there a flaw in the Robocall Mitigation Database rule?

USTelecom and several carrier representatives met with FCC officials to alert them to a potential loophole in the Commission’s Robocall Mitigation Database scheme. The loophole could enable foreign-originated illegal traffic to reach U.S. consumers without any meaningful constraints.

FCC issues robocall cease and desist letters

The FCC issued cease-and-desist letters to two voice service providers. These letters instruct the providers to effectively mitigate illegal robocall traffic within 48 hours. If they do not, downstream voice service providers will be authorized to block all their traffic.

Canadian regulator postpones STIR/SHAKEN deadline

The CRTC has postponed the STIR/SHAKEN deadline in Canada. They issued a decision on 6 April 2021 in response to interventions filed by Canadian Telephone Service Providers (TSPs) and industry associations. Here’s an overview of their decision.

U.S. Supreme Court issues decision on robocalls

The U.S. Supreme Court today issued a decision in the Facebook v. Duguid case. This decision resolves a longstanding legal dispute over whether courts should use either a narrow or a broad definition of “Automatic Telephone Dialing System” (ATDS) when interpreting the Telephone Consumer Protection Act of 1991 (TCPA).

FCC STIR/SHAKEN deadline extension petitions denied

Four voice service providers had requested deadline extensions for STIR/SHAKEN deployment. Two have been denied, and two have been withdrawn.

FCC intermediate provider registry

The FCC maintains an Intermediate Provider Registry. Originally intended for the Rural Call Completion Third Report and Order, it will also be used as a source for the new Robocall Mitigation Database. Here’s an overview.

Robocall mitigation compliance strategy

The TRACED Act and subsequent FCC orders require action by June 30, 2021. Voice service providers need a compliance strategy. In this blog post, we review the requirements and things you should think about while developing your plan.

Prepare for the FCC robocall deadline

The recording from our recent webinar, How to Prepare and Register with the FCC’s SHAKEN/Robocall Mitigation Database, is now available.

FCC issues robocall cease and desist letters

The FCC Enforcement Bureau recently sent cease and desist letters to six voice service providers for transmitting illegal robocalls.

TRACED Act compliance—everything you need to know

The recording from our recent webinar, TRACED Act Compliance — Everything You Need to Know, is now available. It reviews these regulatory requirements and shows you compliance strategies for various types of voice service providers and call scenarios.

A proposal to prevent blocking of legitimate foreign calls

Could legitimate calls from overseas get blocked? The FCC Second Order requires blocking calls from upstream service providers, including foreign providers, not registered in the new Robocall Mitigation Database (RMD). This has raised concerns, and now, a proposed solution.

Why you might use a Centralized SHAKEN Server, and how

ATIS published a technical report that describes a Centralized Signing and Signature Validation Services architecture than can be used in a STIR/SHAKEN deployment. Let’s look at why you might use that, and how.

Robocalls are back

Robocall activity plummeted during the first pandemic wave of March–April 2020. Since then, robocalls have been gradually increasing each month and have returned to pre-pandemic levels, despite increased use of robocall prevention measures. Let’s take a closer look.

Critical Call List legislation reintroduced in U.S. Senate

Legislation has been reintroduced in the U.S. Senate to require the FCC to issue rulemaking that establishes a Critical Call List of calling numbers that are not eligible to be blocked by voice service providers. Here’s an overview.

ITG report highlights — Combatting Illegal Robocalls

The Industry Traceback Group (ITG) just published a new report, Combatting Illegal Robocalls, with interesting statistics on scam robocalls in the U.S. and progress on eradicating them through traceback. Here are highlights of this report.

FCC to telcos—You cannot be dumb pipes for robocalls

Recently, I had a conversation with Josh Bercu, Vice President of Policy & Advocacy at USTelecom—The Broadband Association, and David Frankel, CEO of ZipDX and Senior Advisor to USTelecom’s Industry Traceback Group. Here are some important takeaways for voice service providers.

U.S. Traceback Group questions and answers podcast

In this video podcast, Jim Dalton asks questions he often hears from voice service providers about the USTelecom Industry Traceback Group, which is now the Registered Traceback Consortium in the U.S. Watch these experts share their answers.

U.S. SHAKEN Governance Authority issues report for 2020

The SHAKEN Governance Authority (STI-GA) issued their year-end report for 2020 in which they outlined progress made in STIR/SHAKEN deployment in the U.S. Here are highlights.

Robocall traceback cooperation now required in the U.S.

The FCC now requires all voice service providers to respond to robocall traceback requests. Here’s an overview of the traceback process and cooperation requirements.

Service provider STI fee changes for 2021

The STI Governance Authority (STI-GA) changed the service provider fees for participating in the U.S. STIR/SHAKEN ecosystem in 2021. Here’s a review.

Complying with the TRACED Act made simple

The recording from our recent webinar, Complying with the TRACED Act Made Simple, is now available. It covers imminent requirements faced by all voice service providers that originate calls with U.S. NANP calling numbers. Here’s a review and recording.

FCC proposes rules on SHAKEN certificate revocation

The FCC issued a Second Further Notice of Proposed Rulemaking (FNPR) on January 14, 2021, regarding SHAKEN certificate revocation. Here’s an overview.

FCC seeks comments on Hospital Robocall Protection

The FCC issued a public notice asking for comments on how to facilitate voluntary adoption of the Hospital Robocall Protection Group’s recommended best practices. Here’s an overview.

FCC issues further restrictions on robocalls

The FCC issued two orders on December 30, 2020, to further protect consumers from unwanted and illegal robocalls. The first order is directed at organizations that make non-commercial robocalls to residential phones, and the second order addresses voice service providers. Here’s an overview.

Top ten blog posts in 2020

Here are the top ten blog posts, based upon readership, that we ran in 2020.

Stimulus bill telecom provisions

The Consolidated Appropriations Act 2021, a.k.a., “stimulus bill,” includes four provisions for the telecommunications industry. Here’s an overview.

Rich Call Data and Out-of-Band SHAKEN

The webinar recording from Alec Fenichel’s SIPNOC2020 presentation, Real World Benefits of Rich Call Data and Out-of-Band SHAKEN is available for viewing. We encourage you to check out this informative presentation and demonstration.

ATIS announces SHAKEN demonstration using Distributed Ledger Technology

The ATIS Distributed Ledger Technology (DLT) Focus Group recently demonstrated STIR/SHAKEN using DLT to members of the IP-NNI Task Force. Here’s a summary.

Hospital Robocall Protection Group issues recommended best practices

The Hospital Robocall Protection Group (HRPG) issued a recommended best practices document on December 14, 2020. Here’s an overview.

TCPA and robocall prevention before the U.S. Supreme Court

Oral arguments were heard on December 8 in a case before the U.S. Supreme Court (SCOTUS) that could decide the fate of the Telephone Consumer Protection Act of 1991 (TCPA). The Court’s ruling in this case, Facebook v Duguid, could have huge implications for laws and regulations against unwanted robocalls. Here’s an overview.

FCC asks for comment on proposed robocall complaint portal

The FCC proposed rules and requested comment on these rules to establish an online web portal for private entities to report robocall violations. Here’s an overview.

FCC Selects SomosGov for database administrator roles

The FCC announced that it’s selected SomosGov as the next administrator for various telephone number management roles. Here’s an overview.

FCC Report and Order on one-ring scam calls

The FCC released a Report and Order on one-ring scam calls. In this order, the Commission implemented addresses such calls as required by the TRACED Act. Here’s an overview.

Service providers request SHAKEN extensions

AT&T, Lumen and US Cellular filed requests with the FCC for deadline extensions to implement STIR/SHAKEN. Verizon asked for a ruling to confirm that they don’t have to deploy STIR/SHAKEN in part of their network. Here’s an overview.

FCC to host Quantum Internet Forum

The FCC announced that it will host an online event, Quantum Internet Forum, to present and discuss developments in quantum computing and its implications for communications networks. Here’s an overview.

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