We’ve collected SHAKEN statistics from our ClearIP customers from November 2021. This article reviews the evolution of SHAKEN activity, participation, and robocall trends since the SHAKEN/robocall mitigation implementation mandate.
The FCC’s proposed rule changes for gateway service providers would have them significantly raise their game in SHAKEN call authentication and robocall mitigation. But would this be enough, or do the proposed rules leave loopholes? Let’s have a look.
In recent remarks to the Canadian Telecom Summit, Ian Scott, CEO of the CRTC, led off with SHAKEN. “On November 30, STIR/SHAKEN technology will become a mandatory condition of service for telecommunications service providers.” In this article, we review recent developments in the Canadian SHAKEN ecosystem.
Another state is moving toward enacting robocall legislation. The Ohio legislature has passed Senate Bill 54 in both houses. The legislation is directed at robocallers and voice service providers who enable their robocalls. Here’s an overview.
Fifty-one State Attorneys General sent reply comments to the FCC urging the Commission to reduce access to numbers by voice service providers (VSPs) that do not have meaningful Know-Your-Customer policies. The State AGs contend that such service providers undercut anti-robocall efforts such as SHAKEN call authentication and the call blocking and labeling tools that SHAKEN enables.
In this audio podcast, Andrew Ward and Alec Fenichel discuss the two new standards that enable using SHAKEN with calls that transit TDM segments along their call path. These standards enable much broader, widespread use of SHAKEN call authentication to help combat illegal robocalls.
New York Governor Kathy Hochul signed two pieces of legislation into law to combat illegal robocalls. The laws enable enforcement actions by New York state officials, including fines. Here’s an overview.
We’ve collected SHAKEN statistics from our ClearIP customers from October 2021. This article reviews SHAKEN activity, participation, and robocall trends in the fourth month since the implementation mandate.
Robocalls in the U.S. were up 3.3% in October, according to the YouMail Robocall index. Are SHAKEN and robocall mitigation working? What does the future hold? Let’s have a look.
The Canadian Secure Token Governance Authority (CST-GA) has revised its policy to enable more Telephone Service Providers (TSPs) to obtain SHAKEN tokens so they can sign their own calls. Here’s an overview.
In their Fourth Report and Order on unlawful robocalls, the FCC requires Terminating Service Providers (TSPs) to provide callers with immediate notification of call blocking starting January 1, 2022. The Commission has received many requests to delay this rule. Some providers say they will stop blocking illegal robocalls if the rule goes into effect. What’s happening here? Let’s have a look.
The FCC recently sent cease-and-desist orders to three voice service providers for originating and transiting illegal robocalls. These providers have certification filings in the FCC Robocall Mitigation Database. Examining these filings alongside the cease-and-desist letters show how robocallers are adapting to the SHAKEN and robocall mitigation environment. Let’s have a look.
The U.S. Security Telephone Identity Governance Authority (STI-GA) announced support for two measures that expand SHAKEN functionality and participation in the SHAKEN ecosystem. Delegate certificates will be supported, and Resp Orgs can participate directly in SHAKEN. Here’s a brief overview of how this works and what it will mean.
We’ve collected SHAKEN statistics from our ClearIP customers for September 2021. The data confirm some trends we’ve seen in recent months and introduce new trends. Let’s have a look.
The Call Authentication Trust Anchor (CATA) Working Group of the North American Numbering Council (NANC) held a meeting to discuss and approve their new report, Deployment of STIR/SHAKEN by Small Voice Service Providers. The report urges the FCC, STI Governance Authority, and industry to take specific steps to promote ubiquitous SHAKEN implementation. Let’s have a look.
We’re seeing a shift in the way SHAKEN implementations are being certified with the FCC. The numbers raise questions about what’s really going on in the SHAKEN ecosystem. Let’s have a look.
We recently sat down with a legal expert to discuss requirements for voice service providers emerging from the TRACED Act and the FCC orders that followed. Things are changing, risks are emerging, and service providers need to know. Let’s have a look.
With the approval of the ATIS Out-of-Band SHAKEN standard, we’ve received questions about the Call Placement Service (STI-CPS) that it uses. Is this resource accessible to the public? Could it be used in a private network? In this article, we’ll explain how this works. Let’s get started.
We’ve received several anxious calls from voice service providers about the Robocall Mitigation Database (RMD) and the call blocking rule that just went into effect. They’re worried about whether they must check that the Originating Service Provider (OSP) for each call they receive is in the RMD. In this video podcast, we discussed this question with Josh Bercu, Vice President of Policy and Advocacy at USTelecom. Have a listen to get the scoop.
The deadline for filing robocall mitigation certifications in the FCC Robocall Mitigation Database (RMD) is now behind us. The number of SHAKEN certifications is surprisingly large, considering the number of SHAKEN authorized providers. Let’s have a look at what it tells us.
Several voice service providers have been targeted recently by distributed denial of service (DDoS) attacks. Here’s a recap.
The FCC Second Report and Order says intermediate and terminating service providers should not accept traffic directly from unregistered voice service providers. Seems simple enough, but there are some serious complications hidden beneath the surface. Let’s have a look.
The FCC Second Report and Order on SHAKEN prohibits U.S. providers from accepting voice traffic directly from unregistered providers starting September 28, 2021. Are you ready?
We’ve pulled SHAKEN statistics from our ClearIP customers in August. How did this initiative do in the second full month since the mandate went into effect? Let’s have a look.
The FCC issued a Further Notice of Proposed Rulemaking (FNPRM) on robocalls and SHAKEN. The new rules would place additional requirements on gateway voice service providers to prevent unlawful robocalls originated overseas from entering the U.S. Here’s an overview.
The FCC Wireline Competition Bureau (WCB) issued a public notice asking for comments on SHAKEN implementation deadline extensions. The WCB wants to know whether these extensions should be kept, extended, or cut short. What brought this up? What’s next? Let’s have a look.
The National Association of Attorneys General will hold a Robocall Virtual Summit on September 8-9, 2021. The summit will cover the robocall landscape, industry and government responses, and areas for improvement. The September 8 session is open to the public. It includes an outstanding lineup of sessions and panelists. Here’s an overview.
Robocalls in the U.S. were down about 8% in August, according to the YouMail Robocall Index. Is this a trend, or a blip? Let’s have a look.
The FCC’s Fourth Order on robocalling required voice service providers that block calls to immediately notify callers of such blocking. The implementation deadline is January 2022. USTelecom filed a petition for reconsideration and clarification, and many interested parties have jumped into the fray. Here’s a recap.
Rich Call Data and Delegate Certificates are a powerful combination. They will provide great value to enterprise callers by making their outbound calls trusted. Let’s have a look at how these things work, and what’s needed to bring them into widespread adoption.
Starting September 28, 2021, FCC rules prohibit intermediate and terminating voice service providers from accepting calls with U.S. calling numbers directly from any voice service provider that does not appear in the Robocall Mitigation Database (RMD). Are you ready to implement this? Here’s how.
Fifty-one state attorneys general filed reply comments with the FCC urging the Commission to shorten the SHAKEN extension for certain small voice service providers. They called the Commission’s proposed rulemaking a good starting point and urged them to take it further.
The CRTC (Canadian Radio-television and Telecommunications Commission) issued a highly awaited decision on qualifications for Telephone Service Providers (TSPs) to participate in SHAKEN. Here’s an overview of the decision and how it impacts providers.
We examined SHAKEN call statistics from our ClearIP customers in July. They received signed calls from 181 originating service providers in July, which gives us insight into trends in SHAKEN usage in the first full month of the mandate. Here’s an overview.
The FCC issued a Third Report and Order on SHAKEN. This order establishes an appeals process that a voice service provider may use if their SHAKEN authorization is revoked by the STI Governance Authority (STI-GA). Here’s a summary of the SHAKEN revocation process.
STIR/SHAKEN call authentication and/or robocall mitigation programs were mandated to be used starting June 30, 2021. So robocalls plummeted in July 2021, yes? Well, not exactly. Let’s have a look.
Who should sign calls authenticated with STIR/SHAKEN? It seems a simple question. But when you combine complex calling scenarios with current FCC rules, the answers aren’t so easy. Let’s have a look.
We’ve analyzed the relationship between spam robocalls and SHAKEN attestation during the first three weeks after the SHAKEN mandate. Here’s what we found.
As of July 21, 2021, there were 3,235 certification filings in the FCC Robocall Mitigation Database (RMD). Who’s filing? How informative are these filings? Legal Calls Only, an online forum for content on the unlawful robocall problem, has been tracking, profiling, and scoring certification filings to answer these questions. Here’s what they’re doing.
The recording and slides from our recent webinar, Out-of-Band SHAKEN deployment—everything you need to know, are now available.
We analyzed statistics for SHAKEN attestation in the early days of SHAKEN after the FCC mandate went into effect. There are some interesting findings here. Let’s have a look.
We examined SHAKEN call statistics from our ClearIP customers in June. They received signed calls from 131 originating providers in June, which gives us insight into trends in SHAKEN usage. We looked at similar statistics in March–April and again in May. Let’s have a look.
The deadline for service providers to file their certification in the FCC Robocall Mitigation Database (RMD) has passed, so we reviewed the filing statistics to see who filed, and how. Let’s have a look.
A voice service provider using ClearIP SHAKEN encountered a batch of inbound robocalls signed with a hacked SHAKEN PASSporT. Here’s what happened, and what we think it means.
The i3 Forum published a whitepaper on how FCC robocall mitigation orders will impact international voice traffic to the U.S. This paper includes some astonishing statements on the potential impacts. Let’s have a look.
The FCC issued a public notice reminder for the June 30 SHAKEN and robocall mitigation implementation deadlines. They also explained potential enforcement actions. Here’s a summary.
The FCC adopted rules last week to establish a streamlined process for private entities to report suspected robocall and spoofing violations. Here’s an overview.
With the June 30 SHAKEN deadline rapidly approaching, we’ve looked at call statistics from our ClearIP customers to see whether they’re getting many calls that were signed using STIR/SHAKEN. We looked at similar statistics in March and April. Let’s have a look at what we found and what’s changed.
USTelecom filed reply comments with the FCC that were sharply critical of recent filings in the Robocall Mitigation Database (RMD) seeking blanket confidentiality for providers’ robocall mitigation plans. Here’s what’s happening.
The recording, slides, and questions/answers from our recent webinar, Preparing for SHAKEN in Canada, are now available.
We reviewed the progress of certification filings in the FCC Robocall Mitigation Database (RMD) and found some interesting statistics. Let’s take a look.
As the U.S. and Canadian telephone ecosystems move toward widespread deployment of STIR/SHAKEN call authentication, questions about cross-border SHAKEN are coming up. Can calls signed in Canada be verified in the U.S., and vice versa? How would that work? Let’s have a look.
The FCC released a Small Entity Compliance Guide for the Third Report and Order on robocall blocking. This five-page guide summarizes the 71-page Report and Order to help small entities comply with the rules.
The FCC has issued a public notice that voice service providers previously unable to obtain a SHAKEN certificate must now diligently pursue a SHAKEN certificate. Here’s an overview.
The STI Governance Authority yesterday announced a change in the effective date for their new SPC token access policy. This will make it easier for some service providers to certify either complete or partial SHAKEN implementation in their robocall mitigation filing. Here are the details.
Specifications developed for Out-of-Band SHAKEN have gone to letter ballot on May 3, 2021. These specifications extend the current SHAKEN framework to enable service providers using TDM signaling in their network or interconnects to participate in the SHAKEN ecosystem without placing any new requirements on authorized SHAKEN service providers.
The recording from our recent webinar, Robocall Mitigation Certification Filing Essentials, is now available.
The FCC has opened the portal to accept robocall mitigation certification filings from voice service providers. All providers that transmit calls with U.S. NANP calling numbers must have a registration on file by June 30, 2021.
We’ve looked at call statistics from our ClearIP customers for the last 45 days to see whether they’re getting many calls that were signed using STIR/SHAKEN. Here’s what we found.
USTelecom and several carrier representatives met with FCC officials to alert them to a potential loophole in the Commission’s Robocall Mitigation Database scheme. The loophole could enable foreign-originated illegal traffic to reach U.S. consumers without any meaningful constraints.
The FCC issued cease-and-desist letters to two voice service providers. These letters instruct the providers to effectively mitigate illegal robocall traffic within 48 hours. If they do not, downstream voice service providers will be authorized to block all their traffic.
The CRTC has postponed the STIR/SHAKEN deadline in Canada. They issued a decision on 6 April 2021 in response to interventions filed by Canadian Telephone Service Providers (TSPs) and industry associations. Here’s an overview of their decision.
The U.S. Supreme Court today issued a decision in the Facebook v. Duguid case. This decision resolves a longstanding legal dispute over whether courts should use either a narrow or a broad definition of “Automatic Telephone Dialing System” (ATDS) when interpreting the Telephone Consumer Protection Act of 1991 (TCPA).
Four voice service providers had requested deadline extensions for STIR/SHAKEN deployment. Two have been denied, and two have been withdrawn.
The FCC maintains an Intermediate Provider Registry. Originally intended for the Rural Call Completion Third Report and Order, it will also be used as a source for the new Robocall Mitigation Database. Here’s an overview.
The TRACED Act and subsequent FCC orders require action by June 30, 2021. Voice service providers need a compliance strategy. In this blog post, we review the requirements and things you should think about while developing your plan.
The recording from our recent webinar, How to Prepare and Register with the FCC’s SHAKEN/Robocall Mitigation Database, is now available.
The FCC Enforcement Bureau recently sent cease and desist letters to six voice service providers for transmitting illegal robocalls.
The recording from our recent webinar, TRACED Act Compliance — Everything You Need to Know, is now available. It reviews these regulatory requirements and shows you compliance strategies for various types of voice service providers and call scenarios.
Could legitimate calls from overseas get blocked? The FCC Second Order requires blocking calls from upstream service providers, including foreign providers, not registered in the new Robocall Mitigation Database (RMD). This has raised concerns, and now, a proposed solution.
ATIS published a technical report that describes a Centralized Signing and Signature Validation Services architecture than can be used in a STIR/SHAKEN deployment. Let’s look at why you might use that, and how.
Robocall activity plummeted during the first pandemic wave of March–April 2020. Since then, robocalls have been gradually increasing each month and have returned to pre-pandemic levels, despite increased use of robocall prevention measures. Let’s take a closer look.
Legislation has been reintroduced in the U.S. Senate to require the FCC to issue rulemaking that establishes a Critical Call List of calling numbers that are not eligible to be blocked by voice service providers. Here’s an overview.
The Industry Traceback Group (ITG) just published a new report, Combatting Illegal Robocalls, with interesting statistics on scam robocalls in the U.S. and progress on eradicating them through traceback. Here are highlights of this report.
Recently, I had a conversation with Josh Bercu, Vice President of Policy & Advocacy at USTelecom—The Broadband Association, and David Frankel, CEO of ZipDX and Senior Advisor to USTelecom’s Industry Traceback Group. Here are some important takeaways for voice service providers.
In this video podcast, Jim Dalton asks questions he often hears from voice service providers about the USTelecom Industry Traceback Group, which is now the Registered Traceback Consortium in the U.S. Watch these experts share their answers.
The SHAKEN Governance Authority (STI-GA) issued their year-end report for 2020 in which they outlined progress made in STIR/SHAKEN deployment in the U.S. Here are highlights.
The FCC now requires all voice service providers to respond to robocall traceback requests. Here’s an overview of the traceback process and cooperation requirements.
The STI Governance Authority (STI-GA) changed the service provider fees for participating in the U.S. STIR/SHAKEN ecosystem in 2021. Here’s a review.
The recording from our recent webinar, Complying with the TRACED Act Made Simple, is now available. It covers imminent requirements faced by all voice service providers that originate calls with U.S. NANP calling numbers. Here’s a review and recording.
The FCC issued a Second Further Notice of Proposed Rulemaking (FNPR) on January 14, 2021, regarding SHAKEN certificate revocation. Here’s an overview.
The FCC issued a public notice asking for comments on how to facilitate voluntary adoption of the Hospital Robocall Protection Group’s recommended best practices. Here’s an overview.
The FCC issued two orders on December 30, 2020, to further protect consumers from unwanted and illegal robocalls. The first order is directed at organizations that make non-commercial robocalls to residential phones, and the second order addresses voice service providers. Here’s an overview.
Here are the top ten blog posts, based upon readership, that we ran in 2020.
The Consolidated Appropriations Act 2021, a.k.a., “stimulus bill,” includes four provisions for the telecommunications industry. Here’s an overview.
The webinar recording from Alec Fenichel’s SIPNOC2020 presentation, Real World Benefits of Rich Call Data and Out-of-Band SHAKEN is available for viewing. We encourage you to check out this informative presentation and demonstration.
The ATIS Distributed Ledger Technology (DLT) Focus Group recently demonstrated STIR/SHAKEN using DLT to members of the IP-NNI Task Force. Here’s a summary.
The Hospital Robocall Protection Group (HRPG) issued a recommended best practices document on December 14, 2020. Here’s an overview.
Oral arguments were heard on December 8 in a case before the U.S. Supreme Court (SCOTUS) that could decide the fate of the Telephone Consumer Protection Act of 1991 (TCPA). The Court’s ruling in this case, Facebook v Duguid, could have huge implications for laws and regulations against unwanted robocalls. Here’s an overview.
The FCC proposed rules and requested comment on these rules to establish an online web portal for private entities to report robocall violations. Here’s an overview.
The FCC announced that it’s selected SomosGov as the next administrator for various telephone number management roles. Here’s an overview.
The FCC released a Report and Order on one-ring scam calls. In this order, the Commission implemented addresses such calls as required by the TRACED Act. Here’s an overview.
AT&T, Lumen and US Cellular filed requests with the FCC for deadline extensions to implement STIR/SHAKEN. Verizon asked for a ruling to confirm that they don’t have to deploy STIR/SHAKEN in part of their network. Here’s an overview.
The FCC announced that it will host an online event, Quantum Internet Forum, to present and discuss developments in quantum computing and its implications for communications networks. Here’s an overview.
The FCC Second Report and Order was published in the Federal Register today, which sets its effective date, at which point it will be written into the rules, at December 17, 2020. These rules contain several deadline dates. Here’s a quick overview.
The U.S. STI Governance Authority (STI-GA) today announced an update to the Service Provider Code (SPC) token access policy. This policy determines the requirements that a voice service provider (SP) must meet to obtain SHAKEN certificates used to authenticate calls. Here’s an overview.
New information from Hiya, a provider of robocall prevention, questions whether the “stay home, stay safe” robocalls reported recently were a political plot to undermine the election. Let’s review this information.
The Federal Communications Commission announced today that they will host a one-hour webinar to help protect consumers from scams during the upcoming holidays. This would be of interest to enterprises and service providers that want to offer similar guidance to their customers.
The FCC adopted an order on September 26, 2019 designed to prevent access arbitrage, i.e., domestic traffic pumping telecom toll fraud. Since then, service providers have noticed domestic traffic pumping attacks still occur. How is this possible, given the new rules on who pays? We review the situation here.
Call authentication and analytics can identify potential spam calls. There isn’t yet a standard for display relevant information to the called party, but standards are emerging. Here’s an overview.
The CATA Working Group of the NANC issued a best practices document, and the FCC asked for comments. Here’s a summary of the feedback they received.
The TRACED Act and FCC orders require service providers to use STIR/SHAKEN or robocall mitigation for calls that they originate. There are many ways to catch robocalls at origination. One of the most effective is using dynamic traffic analysis. Here’s an overview.
As STIR/SHAKEN becomes used more widely, callers will want their calls authenticated with full attestation, and called parties will be more likely to answer calls with full attestation. There are many arrangements in the telecom ecosystem that will make this difficult. Participants need to understand their options and develop a strategy.
A few organizations have filed comments on the progress of caller ID authentication implementation, as required by the TRACED Act. Here’s a summary.
The FCC fined Affordable Enterprises of Arizona $37.5 million for making more than 2.3 million illegal robocalls over a 14 month period in 2016-17. The calls spoofed caller ID with calls intended to obtain something of value, a violation of the Truth in Caller ID Act.
What is a standards-compliant STIR/SHAKEN system, and why does it matter? Here’s a quick overview.
There’s a landmark case before the Supreme Court of the United States regarding autodialers and robocalls. Twenty-one members of the U.S. Congress have recently joined to file an amici brief on the case. Here’s a review of the pending case and what this brief adds.
You probably know about the benefits STIR/SHAKEN call authentication will provide to consumers: by identifying caller ID spoofing, it will help bring unwanted and illegal robocalls under control. But what about enterprise callers? How will SHAKEN help you? Let’s look.
CNAM, caller ID name, can be a valuable service that makes subscribers more likely to answer incoming calls. Traditional CNAM, however, has some limitations. There are newer alternatives that promise better benefits. Here’s a quick overview.
STIR/SHAKEN uses PASSporTs to carry information about caller identity. There are different types of PASSporTs, and it can be confusing to keep it straight. Here’s a simple overview.
Registering with the STI-PA to authenticate calls with STIR/SHAKEN is a strategic capability that every service provider should control. Some may be tempted to outsource this to another organization, but we encourage you to do it yourself for three simple reasons:
The TRACED Act directed the FCC to allow voice service providers to file for a Voluntary STIR/SHAKEN Implementation Exemption in 2020. Should you do that? We cannot and would not offer legal advice, but we can share some information that might be useful as you ponder this situation.
Initially, STIR/SHAKEN will be rolled out country-by-country. Ever wonder how these separate deployments might be joined together? Here’s a quick overview of a roadmap for that.
The FCC second report and order on STIR/SHAKEN, adopted September 29, 2020, provided four extensions on the STIR/SHAKEN implementation deadline for certain scenarios. However, any voice service provider taking an extension must use an appropriate robocall mitigation program for calls that it originates. What does that mean? In this blog post, we review various techniques that could be used.
The FCC adopted a report and order to change the rules for intercarrier compensation on toll free calls. The rule changes are designed to remove underlying incentives for 8YY arbitrage schemes, for example, fraud schemes that exploit the intercarrier compensation rules. Here’s an overview.
The FCC asked the Call Authentication Trust Anchor (CATA) working group to recommend best practices for the implementation of call authentication. The TRACED Act required this step. The CATA has recently issued a report with proposed best practices. Here’s a summary overview.
CNN reporter Faith Karimi wrote an article about Covid-19 contact tracers and their struggle to get people to answer the phone. Subscribers are wary of spam robocalls and are reluctant to answer calls from a number they don’t recognize. Solutions are available, but not yet widely deployed. Let’s have a look.
There’s a lot to read and digest in the FCC first and second report and order for SHAKEN. Wading through the rules and exemptions, we’ve identified three simple rules that will apply to most voice service providers in the U.S. Here we go…
The FCC released the final approved version of their Second Report and Order on SHAKEN implementation. There was a major deadline change, along with a few minor changes from the draft version released three weeks earlier. Here’s an overview of what the second order contains and what changed in the final version.
The FCC announced on September 29, 2020 that they have adopted new rules to promote implementation of STIR/SHAKEN caller ID authentication. Here’s what we know so far.
The USTelecom Industry Traceback Group (ITG) has become increasingly effective in speeding up the traceback of illegal robocalls. Ever wonder how it works? Here’s an overview.
In the U.S., the TRACED Act, and FCC orders that come from it, will require voice service providers to deploy and certify their use of STIR/SHAKEN call authentication or, in certain circumstances, a robocall mitigation program, by June 30, 2021. Here’s an overview of what this means.
What is an autodialer? Seems like an easy question, but disagreements over the definition have caused conflicting decisions in important court cases. Now the U.S. Supreme Court is going to address the issue in an upcoming case, and their decision could have a big impact on robocall and telemarketing law. Here’s an overview.
Globex Telecom, a VoIP service provider, and its subsidiary companies and associates will pay $2.1 million in fines to settle charges brought by the FTC and State of Ohio. This is the FTC’s first consumer protection case against a VoIP service provider. Here’s the story.
A few organizations have met with the FCC on their Second Report and Order Promoting Caller ID Authentication to Combat Spoofed Robocalls, i.e., second SHAKEN order. Here’s what they had to say.
Bad actors often spoof caller ID with numbers that are like the called number, a tactic called neighbor spoofing. Here’s a simple method to block such calls that we’ve found can be quite effective.
The FCC’s Second Report and Order on SHAKEN deployment extended deadlines to deploy STIR/SHAKEN in some situations. However, any provider that accepts one of these extensions must deploy a robocall mitigation program by June 30, 2021. Enforcement is strict. Here’s what that means.
The Reassigned Numbers Database (RND) will enable callers to verify whether a telephone number has been permanently disconnected, and potentially reassigned, before calling that number. The intent is to reduce the number of unwanted calls made to reassigned telephone numbers. Here’s how it will work.
The FCC today published the next round of rules for robocalls and STIR/SHAKEN deployment. There’s quite a lot in this 93-page document. We’ve summarized it for you here.
A consumer credit consultant in McKinney, Texas, has figured out a way to turn annoying robocalls into cash. Here’s how it works.
Comments were filed on the FCC’s fourth further notice of proposed rulemaking on robocall blocking issued on July 17, 2020. Comments were received from 32 organizations. We’ve summarized these comments for you.
A recent robocall study report from researchers at North Carolina State University has shattered some myths about robocalls. The report describes the results of an 11-month study using a honeypot with over 60,000 numbers to log robocall activity.
The SHAKEN standards are changing for calls that are diverted by features such as call forwarding. This blog post briefly explains how this brings the benefits of SHAKEN authentication to diverted calls, and what’s changed in this new version of the standards.
After a sharp decline in monthly robocalls in March and April, the numbers are trending upward over the past three months. Here’s an overview.
New legislation was introduced in the U.S. Senate to expand funding for telecom service providers and educational institutions to rip-and-replace prohibited equipment from dangerous resources, including Huawei and ZTE. Here’s an overview.
The FCC Consumer and Government Affairs Bureau issued a public notice to clarify rules of the emergency exception to the Telephone Consumer Protection Act (TCPA) for calls related to the COVID-19 pandemic. Here’s an overview.
The FCC announced that they have designated the USTelecom Industry Traceback Group as the registered traceback consortium to coordinate and lead efforts to trace back the origin of illegal robocalls. This appointment fulfills a requirement in the TRACED Act. Here are the details.
The FCC today voted to approve new robocall blocking rules required by the TRACED Act and published by the FCC in their rulemaking on March 31, 2020. These rules involve safe harbor. Here’s an overview.
The FCC announced the formation of the Hospital Robocall Protection Group, its members and first meeting date. Here’s an overview.
The FCC received comments and reply comments on their initiative to combat one-ring scams as required by the TRACED Act. Here’s an overview.
The Supreme Court issued their findings on a legal challenge to the Telephone Consumer Protection Act of 1991 (TCPA), which prohibits robocalls to cellphones and home phones. The Court decided the ban should remain, with some changes.
The FCC announced that, beginning July 27, 2020, voice service providers must start maintaining data for the Reassigned Numbers Database. This database will be used to reduce the number of phone calls intended for someone else.
The FCC has issued a 41-page staff report on the availability and effectiveness of robocall blocking tools. This report follows the FCC 2019 Call Blocking Declaratory Ruling, which authorized blocking by default. The order also directed the Consumer and Governmental Affairs Bureau to prepare a report to help the Commission and consumers understand how the ruling is impacting the call blocking tools ecosystem.
Robocalls aren’t just annoying—they’re an existential threat to your voice service provider business. You need to protect your customers from robocalls and TDoS attacks to protect your business.
The FCC announced a Notice of Apparent Liability for Forfeiture, or NAL, against Texas-based telemarketers. They made approximately 1 billion illegally spoofed robocalls in early 2019 to sell health insurance plans. The proposed fine would be the largest ever.
In response to the FCC public notice on April 20, USTelecom filed a letter of intent on May 21 to serve as the registered traceback consortium required by the TRACED Act. USTelecom currently administers the Industry Traceback Group, a collaborative effort of voice service providers to trace the source of illegal robocalls.
The FCC and FTC sent letters to three gateway providers to demand that they cut off illegal robocalls originated overseas. If they don’t cut off these robocalls, then the FCC and FTC ask USTelecom members to block all calls from these gateway providers.
The SIP Forum has announced that it will host a STIR/SHAKEN Virtual Summit during the week of June 22, 2020. This series of webinars will provide educational content and facilitate discussion focused on the challenges and opportunities related to STIR/SHAKEN call authentication.
An interesting article was recently published in CFCA Communicator about strong demand by businesses and consumers in Latin America for telecom fraud prevention solutions. This is a huge market opportunity for voice service providers operating in the region.
The Federal Communications Commission announced it will no longer warn robocallers before issuing penalties. This change was enabled by the TRACED Act.
The FCC today issued a Notice of Proposed Rulemaking (NPRM) to protect Americans from one-ring (also known as Wangiri) scam telephone calls. Here’s an overview.
The FCC has directed the Enforcement Bureau to select a single entity to serve as the registered traceback consortium required by the Pallone-Thune TRACED Act. Today, the Enforcement Bureau requested letters of intent for parties that wish to be considered for selection in this role.
Here’s a surprising side effect of widespread shelter in place during the pandemic: telephone pollsters are getting more responses to their calls and having longer conversations than they did before.
What’s the hot new app during widespread shelter in place? Zoom? Google Hangouts? Actually, it’s plain old voice phone calls.
STIR/SHAKEN provides a way to authenticate caller ID as a safeguard against spoofing, a common robocall tactic. The framework relies on a governance structure that vets and approves who can authenticate calls. This blog post gives an overview of the current policy around authentication approval in the U. S.
The FCC and the FTC demanded that voice service providers block coronavirus-related scam robocalls from reaching U.S. consumers within 48 hours. If they don’t, other phone companies will be able to begin blocking all traffic from these gateway provider networks. Here’s an overview.
On March 31, 2020, the FCC issued a mandate for telephone companies to implement STIR/SHAKEN call authentication to combat spoofed robocalls. Here are the highlights.
Comments were filed by 33 organizations, with a total 215 page of commentary. We’ve summarized it for you.
On March 6, 2020, FCC Chairman Ajit Pai proposed new rules requiring implementation of call authentication using STIR/SHAKEN. The Commission will vote on these rules during its Open Meeting on March 31, 2020.
We presented a webinar recently, Get Ready for the STIR/SHAKEN Call Authentication Mandate. This one-hour presentation reviews the requirements of the recently enacted TRACED Act and shows how some NTCA members are quickly getting ready today. Here’s a recording of the webcast for your review.
We want to share with you highlights of updates to our NexOSS software product during the past year. There have been many, but there are a few performance and functionality enhancements that we want to highlight.
In December 2019, the Canadian regulator asked Canadian telephone service providers to submit an action plan to it by 24 February 2020 describing progress in implementing STIR/SHAKEN. Here’s an overview of the background leading up to this request and the information they want.
On February 6, 2020, the FCC issued a notice of proposed rules for the registration of a single consortium to conduct private-led traceback of suspected unlawful robocalls. The FCC is required by the newly enacted TRACED Act to establish these rules by a prescribed timetable. Here’s a quick overview.
The FCC Enforcement Bureau asked seven gateway voice service providers for their support in stopping the flow of illegal robocalls that originate outside the U.S. To this end, the Commission asked the these providers the following six questions about their business practices:
In December 2019, the FCC issued a call for comments on robocall blocking. These comments were due January 29, 2020. Twenty-eight responses were filed. Don’t have time to read them all? We’ve provided a brief summary of each response.
The U.S. Department of Justice (USDJ) has filed landmark legal actions in two cases against five U.S.-based VoIP carriers for serving as gateway carriers for robocalls to U.S. subscribers. This is the first time that authorities have brought legal action against the carriers of robocalls, in addition to the perpetrators.
The Pallone-Thune TRACED Act, which was signed into law on December 30, 2019, includes requirements for the FCC to initiate a proceeding to protect called parties from one-ring scams (also known as Wangiri, Japanese for one-and-cut). Here’s an overview of one-ring scams, the roadmap for this FCC directive, and what protection looks like.
TransNexus contributed an article on Restoring Telecom Trust to Pipeline Magazine. This article reviews three emerging technologies that, when combined, will give consumers relief from unwanted robocalls and make telephone service a more effective and enjoyable means of communication.
In a meeting with the FCC on January 14, 2020, the NTCA explained that 93% of its members have IP-enabled switches, yet most are unable to participate in STIR/SHAKEN. The problem is not a lack of IP-enabled equipment. The problem, says the NTCA, is that upstream carriers are unwilling to exchange voice traffic with rural carriers over IP.
Here’s a list of the top ten telecom stories and whitepapers we published in 2019—the year in review!
President Trump signed the Pallone-Thune TRACED Act into law on December 30, 2019. This legislation includes several measures to combat unwanted robocalls, including a mandate for voice service providers to use STIR/SHAKEN call authentication.
The U. S. Senate passed the Pallone-Thune Telephone Robocall Abuse Criminal Enforcement and Deterrence (TRACED) Act on December 19, 2019, with a unanimous vote.
The Federal Communications Commission on December 12, 2019 issued a $9,997,750 fine against a robocall perpetrator for making 47,610 calls on May 30–31, 2018. The Commission based this fine upon its evaluation of several laws that were violated.
The U.S. Secure Telephone Identity Governance Authority (STI-GA) today announced that the nation’s Calling Number Verification Service, which is based on the SHAKEN framework, will launch Monday, December 16, 2019. Here’s what they said.
FCC Chairman Ajit Pai and CRTC Chairperson and CEO Ian Scott completed the first official cross-border call using STIR/SHAKEN call authentication. The call took place on December 9, 2019. Pai and Scott issued a joint statement about this call.
The Canadian Radio-television and Telecommunications Commission (CRTC) today announced that it’s stepping up efforts to combat spoofed calls. To that end, the regulator issued three regulatory statements. Here an overview.
The Pallone-Thune TRACED Act (S.151) passed the U.S. House of Representatives on Wednesday, December 4, 2019, by a vote of 417–3. This bill mandates STIR/SHAKEN and other measures to combat unwanted robocalls. The next stop for the legislation is the U.S. Senate.
Alec Fenichel, TransNexus Senior Software Architect, appeared at the SkySwitch Vectors 2019 conference in Orlando in late October 2019 to present a session on “What the VoIP Industry Can Do About Robocalls.” SkySwitch published a recent blog post on this topic, including an interview with Alec by Erik Linask, Group Editorial Director of TMC.
Committees in the House and Senate have released the text of the Pallone-Thune TRACED Act, proposed legislation to combat unwanted robocalls with tougher penalties and a mandate for call authentication in both VoIP and non-VoIP networks. Let’s take a look.
Eric Burger has accepted a position as Assistant Director for the White House Office of Science and Technology Policy (OSTP). In this role, he will take responsibility for the telecommunications and cybersecurity portfolios. Mr. Burger is a former Chief Technology Officer with the FCC and a Research Professor of Computer Science at Georgetown University.
T-Mobile, Comcast and Inteliquent on November 21, 2019 announced that they have completed end-to-end STIR/SHAKEN call verification across three networks. The announcement represents further progress in attaining readiness for caller ID authentication and verification in the battle against unwanted robocalls.
November 17-23, 2019 is International Fraud Awareness Week. The Communications Fraud Control Association (CFCA) has encouraged members to share information so we can work together to combat it. So, we’re sharing three case studies of a series of domestic telecom robocalls and TDoS attacks we observed just last month, in October 2019. Here’s what happened.
Six legislative leaders announced on Friday, November 15, 2019, that they have reached an “agreement in principle” on legislation to combat the robocall epidemic. The legislation is called the Pallone-Thune Traced Act. Here’s what we know so far.
Pindrop, a provider of voice security solutions that analyze audio, issued their annual Voice Intelligence Report. In this report, they found that 90 voice fraud attacks occur every minute.
The numbers are in, and they show that robocall activity spiked in October 2019 to an all-time high. Here’s an overview.
AT&T recently announced three new features to its Call Protect application. These enhancements give subscribers more options for preventing unwanted robocalls.
FCC Chairman Ajit Pai announced proposed rules to protect communications networks from national security threats. The proposed rules aim to prevent eligible companies either from purchasing or continuing to use network equipment from Huawei or ZTE.
The FCC Wireline Competition Bureau on October 25, 2019 denied a stay requested by five petitioners for the FCC Access Arbitrage Order issued on September 26, 2019. Here’s an overview.
The Canadian Anti-Fraud Centre has reported a recent wave of Wangiri telecom fraud calls to Canadian telephone subscribers in the Montreal area. Here’s what’s happening.
The conventional wisdom is that younger generations don’t like to talk on the phone—they’d rather text or use social media. A recent article in the Wall Street Journal paints a different picture: research suggests that the phone call isn’t dead—it’s evolving.
We’ve noticed an uptick in the number of businesses contacting us for help in preventing Telephony Denial of Service (TDoS) attacks. This seems to be an increasing threat. Here’s how you can protect your organization.
Representatives of the CTIA, NCTA, and USTelecom met with members of the FCC on October 8, 2019 to urge the adoption of a broad safe harbor for robocall blocking. Here’s why.
The governor of California, Gavin Newsom, signed the Consumer Call Protection Act of 2019 on October 2, 2019. This law requires telecommunications service providers to implement STIR/SHAKEN on or before January 1, 2021.
Researchers from Check Point Software recently identified a vulnerability in Asterisk FreePBX software that hackers used to gain control of the PBX server, read call files, listen to recorded calls, and make spoofed calls with complete anonymity.
STIR/SHAKEN can identify caller ID spoofing, a robocall tactic. It’s an important tool to deliver relief from unwanted robocalls. But it won’t work unless the SHAKEN Identity token survives transit across the telephone network. In today’s network, it won’t. That’s why several organizations have filed comments with the FCC urging support for Out-of-Band STIR/SHAKEN call authentication.
We’ve been reporting many discussions and filings with the FCC about their proposed rule to redefine access stimulation. Today, the FCC issued an Order to enact the rule changes. The intention is to prevent access stimulation, which often presents as domestic traffic pumping.
On September 5, 2019, the FCC issued a draft order with a proposal to change the definition of access stimulation. In their meeting and ex parte filing with the FCC, the NTCA showed the impact that this definition would have on carriers who would become inadvertently swept up in this definition.
The Apple iOS 13 features list includes a feature for “carrier-verified calls.” This feature will indicate calls that have been verified by STIR/SHAKEN.
Representatives of HD Tandem, a provider of virtual tandem and termination services, met with several FCC Commissioners, their staff, and Chairman Pai on September 11–12, 2019 to discuss access stimulation. Here’s a recap.
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