TransNexus blog
FCC adopts new rules for third-party SHAKEN
The FCC adopted new rules on third-party authentication in STIR/SHAKEN. Let’s have a look.
Webinar recording — Branded Calling for Service Providers
TransNexus presented an education webinar, Branded Calling for Voice Service Providers, on Thursday, November 21, 2024. This blog post provides a recording and materials from the webinar.
State AGs encourage stronger robocall regulations
Forty-seven state attorneys general filed reply comments with the FCC to encourage them to strengthen robocall mitigation rules. In their letter, the AGs provide interesting information to explain why these rules would improve robocall mitigation. Let’s have a look.
STIR/SHAKEN statistics from October 2024
The October 2024 STIR/SHAKEN and robocall statistics are now available. The data show the latest trends in robocalls, STIR/SHAKEN participation, and attestation level usage. Let’s have a look.
FCC proposes new STIR/SHAKEN rules on third-party signing
The FCC published a draft Eighth Report and Order on STIR/SHAKEN Call Authentication with proposed rules for third-party signing. The Commission will vote on these rules in their open meeting on November 21, 2024. Let’s have a look.
Apple to allow users to change iPhone default calling app
Apple announced that an upcoming version of its iPhone and iPad software will allow users to change the default app on their device for many types of features, including calling. Let’s have a look.
FCC sets effective date for new robocall consent rules
The FCC announced the effective date for its new rules to make it simpler for consumers to revoke consent to receive robocalls and robotexts. Let’s have a look.
Robocall trends in September 2024
Here’s a quick review of robocall trends through September 2024.
STIR/SHAKEN statistics from September 2024
The September 2024 STIR/SHAKEN and robocall statistics are now available. The data show the latest trends in robocalls, STIR/SHAKEN participation, and attestation level usage. The latest trends are improving. Let’s have a look.
New technical report on unwanted text messaging
ATIS has published a new technical report on unwanted text messaging. The report describes SMS (Short Messaging Service) delivery, unwanted messaging techniques, and countermeasures. Let’s have a look.
Robocall trends in August 2024
Here’s a quick review of robocall trends through August 2024.
FCC to vote on additional robocall rules
The FCC announced that they will vote on additional robocall and robotext rules at their open meeting on September 26, 2024. Let’s have a look.
STIR/SHAKEN statistics from August 2024
The August 2024 STIR/SHAKEN and robocall statistics are now available. The data show the latest trends in robocalls, STIR/SHAKEN participation, and attestation level usage. The latest trends are improving. Let’s have a look.
Lingo FCC compliance plan and lessons for other providers
The FCC announced that it entered into a consent decree with Lingo Telecom to settle its investigation of improper STIR/SHAKEN attestation. The agreement includes a compliance plan to ensure future compliance with communication laws. The details of this plan should be of interest to other voice service providers when thinking about their compliance efforts. Let’s have a look.
FCC proposes rules and an inquiry on AI and robocalls
The FCC proposed new robocall rules and a notice of inquiry in their August open meeting. Here’s a recap.
Here’s a quick review of robocall trends through July 2024.
STIR/SHAKEN statistics from July 2024
The July 2024 STIR/SHAKEN and robocall statistics are now available. The data show the latest trends in robocalls, STIR/SHAKEN participation, and attestation level usage. The latest trends are improving. Let’s have a look.
UK regulator launches inquiry on mobile spoofing
Ofcom, the UK telecoms regulator, has issued a Call for Input (CFI) to address mobile spoofing. The CFI requests feedback on technical solutions under discussion. Let’s have a look.
FCC to consider new rules for AI and robocalling
The FCC published draft rules for the use of Artificial Intelligence (AI) in robocalls and robotexts and will vote on them in their next meeting. Let’s have a look.
Here’s a quick review of robocall trends through June 2024.
STIR/SHAKEN statistics from June 2024
The June 2024 STIR/SHAKEN and robocall statistics are now available. The data show the latest trends in robocalls, STIR/SHAKEN participation, and attestation level usage. The latest trends are improving. Let’s have a look.
Branded calling ecosystem and processes
In this blog post, we explain the elements, processes, and roles that deliver branded calling services to enterprises. Let’s have a look.
British wireless carrier to offer branded calling
A British wireless carrier has announced that it will support branded call delivery to its subscribers. This service will show subscribers the verified brand name of the calling party. This is expected to give customers confidence in who is calling and encourage them to answer the call.
STIR/SHAKEN statistics from May 2024
The May 2024 STIR/SHAKEN and robocall statistics are now available. The data show the latest trends in robocalls, STIR/SHAKEN participation, and attestation level usage.
Originating provider fined for improper attestation
The FCC proposed a $2 million forfeiture penalty be imposed on a voice service provider for allegedly applying improper attestation levels on calls it originated and authenticated with STIR/SHAKEN. Let’s have a look at the details.
Webinar recording — STIR/SHAKEN in France
STIR/SHAKEN call authentication has been mandated in France. Compliance deadlines will be here soon. This webinar will review the requirements, provide an overview of the French STIR/SHAKEN call authentication ecosystem, and present the TransNexus STIR/SHAKEN solution for France.
Call acceptance compliance deadline arrives
The FCC’s call acceptance compliance deadline has arrived. Let’s have a look.
Here’s a quick review of robocall trends through April 2024.
STIR/SHAKEN statistics from April 2024
The April 2024 STIR/SHAKEN and robocall statistics are now available. The data show the latest trends in robocalls, STIR/SHAKEN participation, and attestation level usage.
FTC reporting shows an upward trend in fraud reports and losses perpetrated using telephone calls in the U.S. In this article, we review the recent trends and potential remedies. Let’s have a look.
Robocall mitigation deadlines and progress
The FCC announced compliance deadlines for providers to update their certification filing and robocall mitigation plan in the Robocall Mitigation Database (RMD). In this article, we review the requirements and progress we’ve observed so far.
STIR/SHAKEN call authentication has been mandated in France. Compliance deadlines will be here soon. This article provides a brief overview of the French version of STIR/SHAKEN. Let’s have a look.
Here’s a quick review of robocall trends through March 2024.
FCC contacting providers with past due RMD updates
The FCC has begun contacting providers who have missed the deadline to update their certification filing in the Robocall Mitigation Database (RMD). Here’s what’s happening.
STIR/SHAKEN statistics from March 2024
The March 2024 STIR/SHAKEN and robocall statistics are now available. The data show the latest trends in robocalls, STIR/SHAKEN participation and attestation level usage.
New robocall legislation introduced in U.S. Congress
New legislation has been introduced in the U.S. Congress to expand and strengthen laws to combat illegal robocalls. Let’s have a look.
Text blocking compliance date set
The compliance date has been set for the new text blocking rule. Let’s have a look.
Robocall trends in February 2024
Here’s a quick review of robocall trends through February 2024.
Compliance deadline for new robocall consent rules
The compliance date has been set for some of the new consent rules adopted by the FCC for robocalls and robotexts. Let’s have a look.
STIR/SHAKEN statistics from February 2024
The February 2024 STIR/SHAKEN and robocall statistics are now available. The data show the latest trends in robocalls, STIR/SHAKEN participation and attestation level usage.
FCC removed 13 robocall mitigation certifications
The FCC announced that it has removed 13 deficient robocall mitigation certifications from the Robocall Mitigation Database (RMD). This requires all intermediate providers and voice service providers to cease accepting calls with NANP calling numbers directly from these providers.
FCC changes robocall consent rules
The FCC adopted new rules making it simpler for consumers to revoke consent to receive robocalls and robotexts. Let’s have a look.
Robocall trends in January 2024
Here’s a quick review of robocall trends through January 2024.
STIR/SHAKEN statistics from January 2024
The January 2024 STIR/SHAKEN and robocall statistics are now available. The data show the latest trends in robocalls, STIR/SHAKEN participation and attestation level usage.
FCC issues ruling on AI-generated voice calls
The FCC issued a Declaratory Ruling on voice calls generated using Artificial Intelligence (AI) and the application of the Commission’s rules on the Telephone Consumer Protection Act (TCPA). Let’s have a look.
Updated robocall mitigation filing rules
The FCC announced deadlines for compliance with new robocall mitigation rules. The deadlines are fast approaching! This article summarizes the requirements. Let’s have a look.
Compliance dates announced for updated SHAKEN rules
The compliance dates for updated STIR/SHAKEN call authentication rules have been announced. Deadlines are coming fast. Let’s have a look.
Building trust in branded calling
There’s a growing interest in branded calling to improve call completion. But can branded calling information be trusted? This article reviews the issues and a proposed way to build trust. Let’s have a look.
FTC report shows progress against illegal scam calls
The Federal Trade Commission issued a report on the Do Not Call (DNC) Registry. The report shows the trends in robocalls and telemarketing calls from live callers in fiscal 2023. Let’s have a look.
Robocall trends in December 2023
Here’s a quick review of robocall trends through December 2023.
STIR/SHAKEN statistics from December 2023
The December 2023 STIR/SHAKEN and robocall statistics are now available. The data show the latest trends in robocalls, STIR/SHAKEN participation and attestation level usage.
SHAKEN deadline for non-gateway intermediate providers
The FCC issued a public notice to remind non-gateway intermediate providers of an upcoming STIR/SHAKEN deadline. Let’s have a look.
FCC adopts additional rules for robocalls and robotexts
The FCC adopted new rules today to protect consumers from scam robocalls and robotexts. Let’s have a look.
STIR/SHAKEN statistics from November 2023
The November 2023 STIR/SHAKEN and robocall statistics are now available. The data show the latest trends in robocalls, STIR/SHAKEN participation and attestation level usage.
FCC publishes draft new rules for robotexting
The FCC published a draft order on rules to eliminate unlawful text messages. Let’s have a look.
FTC Voice Cloning Challenge and prizes
The Federal Trade Commission has announced a Voice Cloning Challenge. The competition challenges participants to propose approaches to protect consumers from AI-enabled voice cloning fraud. Top submissions will be eligible for cash prizes. Let’s have a look.
Robocall trends in October 2023
Here’s a quick review of robocall trends through October 2023.
STIR/SHAKEN statistics from October 2023
The October 2023 STIR/SHAKEN and robocall statistics are now available. The data show the latest trends in robocalls, STIR/SHAKEN participation and attestation level usage.
FCC inquiry on Artificial Intelligence and robocalls
The FCC released a draft Notice of Inquiry (NOI) on the implications of Artificial Intelligence (AI) on robocalls. This article reviews the questions to be discussed.
Recent buzz on AI and robocalls
There’s been lots of buzz recently about Artificial Intelligence (AI) and robocalls. In this article, we’ll review recent discussions about the concerns and opportunities that AI presents. Let’s have a look.
Real-world AI use discussed at Crexendo NetSapiens UGM
Crexendo held their NetSapiens User Group Meeting (UGM) recently. With innovative, entrepreneurial service providers driving NetSapiens to be the fastest-growing CPaaS platform in the industry, there was a lot to be learned from UGM attendees. Let’s have a look.
Out-of-Band SHAKEN extends the STIR/SHAKEN framework to enable call authentication information to survive call paths using TDM. There are some interesting revisions to this method under discussion. Let’s have a look.
Robocall trends in September 2023
Here’s a quick review of robocall trends through September 2023.
STIR/SHAKEN statistics from September 2023
The September 2023 STIR/SHAKEN and robocall statistics are now available. The data show the latest trends in robocalls, STIR/SHAKEN participation and attestation level usage.
Updated requirements for direct access to phone numbers
At their September meeting, the FCC updated its rules for direct access to telephone numbers. The announcement headline promotes the rules as curbing illegal robocalls, however, the changes cover a wide range of compliance goals. Let’s have a look.
How to monitor SHAKEN signer reputation
There’s been considerable concern over improper attestation by some SHAKEN signers. Terminating service providers should use call analytics to measure the reputation of authenticating service providers. In this article, we’ll provide a simple example and suggest ways to expand it for deeper analysis.
We’ve seen an uptick in news about increasingly sophisticated scams perpetrated by fraudsters. This article reviews a few of the common types and describes behavioral and analytics-based defenses. Let’s have a look.
Reply comments on FCC proposed robocall rules
Reply comments on the FCC’s third inquiry and eighth set of proposed robocall rules were quite active. This article summarizes the reply comments and recurring themes.
Robocall trends in August 2023
Here’s a quick review of robocall trends through August 2023.
STIR/SHAKEN statistics from August 2023
The August 2023 STIR/SHAKEN and robocall statistics are now available. The data show the latest trends in robocalls, STIR/SHAKEN participation and attestation level usage.
U.K. progress on central number database for STIR/SHAKEN
A new standards document has been published in the U.K. for a common telephone numbering database. This is expected to be a component in the U.K. deployment of CLI authentication—the U.K. version of STIR/SHAKEN.
Telecom rules reduce abusive calls in Brazil
Anatel, the National Telecommunications Agency of Brazil, recently reported progress in reducing the number of abusive calls. The agency credits the improvement to several actions they took in recent years. Let’s have a look.
Could Contact Posters evolve for use in branded calling?
You may have noticed a new feature, Contact Posters, coming in iOS 17. We noticed some similarities with branded calling. Could Apple or third-party developers adapt this technology to branded calling sometime in the future? Let’s have a look.
ITG reappointed Registered Traceback Consortium
The FCC announced that it has reappointed the Industry Traceback Group (ITG), originally established by USTelecom, as the Registered Traceback Consortium, a role required by the TRACED Act. The announcement also describes recent ITG improvements.
A comparison of call blocking notification methods
There was an extensive discussion of call blocking notification in recent comments to the FCC on their Eight Further Notice of Proposed Rulemaking for robocalls. We thought it might be helpful to show examples of the two notification methods, SIP 603+ and SIP 608, to help readers understand how these methods differ.
Comments on FCC proposed robocall rules
There were many participants with lots of comments on the FCC’s third inquiry and eighth set of proposed rules for robocalls. This article summarizes the comments and recurring themes.
Robocall prevention using automated call content analysis
Researchers at North Carolina State University have published a paper on a new robocall identification tool they have developed to automate call content analysis. Let’s have a look.
Here’s a quick review of robocall trends through July 2023. The scam robocall statistics are improving. Let’s have a look.
STIR/SHAKEN statistics from July 2023
The July 2023 STIR/SHAKEN and robocall statistics are now available. The data show the latest trends in robocalls, STIR/SHAKEN participation and attestation level usage.
Call blocking notification options
The TRACED Act requires the FCC to issue rules for call blocking notification. The Commission is seeking further input on how to do that. Let’s have a look.
Rich Call Data and caller identity
The FCC has requested comment on ways to provide accurate caller name information to call recipients for calls authenticated with full A-level attestation. Rich Call Data (RCD) is well suited to this task, and there has been work underway to refine how it can be used. With the FCC’s request for comment in play, now is a good time to review these refinements.
Nationwide crackdown on illegal telemarketing announced
Regulators and law enforcement announced an enforcement sweep across the U.S. targeting operations responsible for making or facilitating illegal telemarketing calls.
STIR/SHAKEN statistics from June 2023
The June 2023 STIR/SHAKEN and robocall statistics are now available. The data show a mix of good and bad news.
Deadline set for new robocall mitigation rules
New robocall mitigation rules have been published in the Federal Register, which sets the compliance deadline. Here’s an overview.
Webinar recording — New robocall mitigation rules
The FCC has set compliance deadlines for its new robocall mitigation and call authentication rules. This educational webinar reviews the rules and deadlines to help telephone service providers plan their compliance next steps.
STIR/SHAKEN implementation deadline arrives
The STIR/SHAKEN implementation deadline for small voice service providers and gateway providers has arrived.
Are robocallers gobbling up numbering resources?
Are robocallers gobbling up numbering resources? Regulators and legislators in one state think so, and they’ve passed a law to do something about it. Let’s have a look.
Legislation introduced to strengthen FCC enforcement
Legislation has been introduced in Congress to give the FCC stronger enforcement powers. Let’s have a look.
Deadlines announced for new robocall mitigation rules
New robocall mitigation and STIR/SHAKEN rules have been published in the Federal Register. This sets the compliance deadline for some of the rules. Here’s a quick review.
Can Rich Call Data solve incorrect spam call labeling?
Enterprise callers and the voice service providers that serve them have been reporting problems with their calls being labeled as spam. Some are asking the FCC for help, and the Commission has opened an inquiry on the matter. Would Rich Call Data help? Let’s have a look.
Robocall Mitigation Database filing changes
Recent and proposed rule changes by the FCC will require voice service providers to update their certification filing and robocall mitigation plans in the Robocall Mitigation Database. This article provides a quick overview of the changes and timeline.
Comments on third-party STIR/SHAKEN signing
The FCC received in-depth, interesting comments on third-party signing in STIR/SHAKEN. We’ve summarized the comments and recurring themes. Here’s an overview.
STIR/SHAKEN statistics from May 2023
The May 2023 STIR/SHAKEN and robocall statistics are now available. The data show continued steady improvement in several areas.
Branded calling, Know-Your-Customer, and STIR/SHAKEN
We’ve been discussing the STI Governance Authority’s recent guidance on STIR/SHAKEN attestation and its implications for Know-Your-Customer (KYC) vetting and branded calling. In this article, we connect these dots.
New Governance Authority guidance on improper attestation
The STI Governance Authority (STI-GA) issued new guidance to define improper attestation in STIR/SHAKEN. This article reviews the issues and guidance.
Expanded robocall blocking rules announced
On May 18, 2023, the FCC extended its robocall blocking rules to include a broader range of service provider roles. This article summarizes the new rules and deadlines.
State “mini-TCPA” laws headed in opposite directions
Maryland enacted a state-level “mini TCPA” law, which will strengthen robocall prevention. Meanwhile, the Florida legislature passed an amendment to weaken its version. Let’s see what’s going on.
The importance of robocall mitigation
Two VoIP providers are in trouble with regulators and law enforcement for transiting robocalls. Robocall mitigation is not just a compliance thing—it can also help providers stay out of trouble. This article shows how.
Comments on FCC’s proposed robotext rules
The FCC received a huge number of comments on their proposed robotext rules. We’ve summarized the comments and recurring themes. Here’s an overview.
STIR/SHAKEN statistics from April 2023
The April 2023 STIR/SHAKEN and robocall statistics are in. These figures show improvements in some areas. An analysis of prolific robocall signers sheds new light on robocall signing patterns.
New robocall rules from the FCC circulated
The FCC has circulated a draft of new rules, proposed rules, and a notice of inquiry to be voted on in their next open meeting. Let’s have a look.
Changes proposed for Florida Telephone Solicitation Act
An amendment to the Florida Telephone Solicitation Act (FTSA) is making its way through the 2023 session of the Florida legislature. If enacted, subtle changes would have a big impact on the law’s reach. Here’s a review.
Washington State enacts new robocall law
Another state has enacted new legislation to prevent illegal robocalls. The law targets telephone solicitors and persons that assist with the origination or transmission of illegal calls, including service providers. Here’s an overview.
Delegate certificate updates in ATIS standards
The ATIS STIR/SHAKEN standards have been updated for support of delegate certificates. This article reviews the changes. Let’s have a look.
Several robocall mitigation and STIR/SHAKEN deadlines are just around the corner. All U.S. providers will be affected by at least some of these rules and should be making their compliance plans. Here’s a recap.
Do warning letters curb illegal robocalls?
The FCC and FTC have been sending warning letters to gateway service providers identified as carrying suspicious robocalls. Do these letters work? The FTC has recently provided some statistics. Let’s look at the numbers.
FCC schedules vote on updated access arbitrage rules
After a long, complicated deliberation, the FCC is set to vote on new rules to prevent access arbitrage. Here’s what’s happening.
STIR/SHAKEN statistics from March 2023
The March 2023 STIR/SHAKEN and robocall statistics are in. These figures show welcome improvements in most areas. This article reviews the trends.
FCC to reconsider its TCPA consent rules
In its March 2023 open meeting, the FCC issued a Further Notice of Proposed Rulemaking (FNPRM) that will reconsider its TCPA consent rules. This could have a big impact on how enterprises may contact customers and prospects using voice calls and text messages. Let’s have a look.
The Campaign Registry SMS deadline extended
We’ve seen a report that the March 31, 2023, deadline for business SMS users to register their SMS campaigns with The Campaign Registry has been extended. Here’s the latest.
FCC adopts rules for blocking unlawful text messages
The FCC adopted a limited set of rules from the more expansive list they initially proposed for blocking unlawful text messages. The Commission also asked for further comment on potential future rules. Let’s have a look.
FCC adopts new STIR/SHAKEN rules
The FCC adopted additional new rules for STIR/SHAKEN call authentication at their March open meeting. Let’s have a look.
Robocalls were down in February 2023. This article reviews the recurring trends and a potential inflection point.
Last minute flurry of change requests for robotext rules
There’s been a surge of meetings with the FCC by advocates asking for modifications to the robotext blocking rules up for a vote on March 16. Let’s have a look.
Court-ordered plan raises guardrails to prevent robocalls
A recent court order settlement includes a very detailed, comprehensive robocall mitigation plan that might be an instructive example for the industry. Let’s have a look.
FCC has more questions about STIR/SHAKEN
The Commission is requesting more feedback on STIR/SHAKEN third-party signing. They will vote at their next meeting to launch another FNPRM process. This article reviews some of their key questions. Let’s have a look.
STIR/SHAKEN statistics from February 2023
The latest STIR/SHAKEN and robocall statistics are in. This article reviews the trends.
The FCC published new STIR/SHAKEN rules up for a vote in their meeting on March 16, 2023. Here’s an overview.
Proposed robotext blocking rules up for vote
The FCC announced that they intend to vote on proposed rules for blocking illegal text messages. The vote is scheduled for their open meeting on March 16, 2023. Here’s an overview.
Here is a recording of a session on STIR/SHAKEN for service providers presented by Alan Percy, TelcoBridges, and Jim Dalton, TransNexus, at ITEXPO 2023 in Fort Lauderdale.
Platform provider in trouble for customers’ robocalls
Here’s another case where a platform provider is being held accountable for alleged illegal robocalls made by its customer. The Department of Justice is targeting both the robocaller and the provider. Here’s what’s happening.
Suggestions to curb access arbitrage
Despite the Access Arbitrage Order, traffic pumping continues to exploit high access charges. Here’s an update on the latest round of suggestions to curb access arbitrage.
DO NOT CALL Act introduced in House of Representatives
Legislation has been introduced in the U.S. House of Representatives to create stricter penalties for illegal robocalls, including time in prison. Let’s have a look.
Are Do-Not-Originate lists underutilized?
A recent news story describes a widespread robocall scam in which the caller impersonates Medicare services. Would Do-Not-Originate lists help? Why aren’t they being used? This article discusses the issues.
Robocalls continued an upward trend in the U.S. month-over-month and compared with the same month in the previous year. Let’s have a look.
Webinar recording — STIR/SHAKEN deployment made easy
Small voice service providers and gateway providers must implement STIR/SHAKEN by June 30, 2023. This webinar will show you what’s involved in a smooth deployment. The session will include typical deployment examples with a variety of network equipment.
STIR/SHAKEN statistics from January 2023
We see some encouraging trends in the latest STIR/SHAKEN statistics, along with some lingering concerns. Let’s have a look.
Robocall mitigation tested by robocall enforcement action
Last week, the FCC issued an enforcement notice to all U.S.-based voice service providers to mitigate apparently illegal traffic from a particular source. This situation is testing the robocall mitigation and know-your-customer responsibilities of parties in the telecom ecosystem. Are you ready for this?
Reply comments on FCC non-IP call authentication inquiry
An interesting variety of reply comments were filed on the FCC’s non-IP call authentication inquiry. This article reviews these filings and recurring themes.
FCC sets compliance date for updated TCPA rules
The FCC recently issued a decision on petitions to reconsider updated TCPA call limit rules. The compliance date for these rule changes has been announced. Here’s an overview.
ChatGPT and the telecommunications industry
The tech industry is abuzz about ChatGPT, an artificial intelligence tool from OpenAI. How will this impact the telecommunications industry? Let’s have a look.
FCC decides on call limit rules
The FCC responded to opposing petitions for reconsideration of its rules restricting calls that can be made without prior express consent. Here’s a recap.
FCC sends STIR/SHAKEN report to U.S. Congress
The FCC sent a STIR/SHAKEN report to the U.S. Congress. This report describes the Commission’s assessment of the efficacy of the technologies used in STIR/SHAKEN. Here’s a recap.
Robocalls in the U.S. were up in 2022 versus previous years. Here’s a look at the trends.
STIR/SHAKEN statistics from December 2022
Some long-running STIR/SHAKEN trends showed signs of change in December. Let’s have a look.
Here are the top ten stories on our website in 2022 based on readership. Click the headlines to view each article.
Proposed rules and initiatives to combat robotexts
The FCC sought comment on proposed rules to prevent illegal robotexts. This article reviews the comments received and proposed initiatives.
FCC launches Private Entity Robocall and Spoofing Portal
The FCC launched a new portal in which private entities can report suspected robocall and spoofing violations to the FCC Enforcement Bureau. Here’s an overview.
Verizon seeks gateway provider deadline extensions
Verizon petitioned the FCC for a limited waiver of deadlines related to the Gateway Provider Order. Their request highlights the effort required to complete an IP transition. Here’s an overview.
FCC decides on the small provider STIR/SHAKEN extension
The FCC announced its decision on whether the STIR/SHAKEN implementation extension for small providers should be extended further or lapse. Here’s what’s happening and how we got here.
Webinar recording — Get ready for STIR/SHAKEN
This webinar will help you understand the regulatory requirements and processes to register for and deploy STIR/SHAKEN in your network. We also cover the latest information on call authentication in non-IP networks, i.e., SHAKEN for TDM.
Comments on the FCC non-IP call authentication inquiry
The FCC issued a Notice of Inquiry to ask for comments on non-IP call authentication. This is a hot topic, and the Commission received 161 pages of comments in 20 submissions. In this article, we summarize the comments and recurring themes.
Gateway provider RMD filing rule effective dates set
More effective dates have been set for gateway provider robocall rules. These compliance dates are related to new requirements for filing certifications in the Robocall Mitigation Database (RMD). Some rules also apply to downstream providers. Let’s have a look.
Robocalls continue upward in November
Robocalls in the U.S. were up again in November, again setting a record for 2022. Here’s an overview.
STIR/SHAKEN statistics from November 2022
The monthly STIR/SHAKEN statistics improved slightly in November. Is this a blip, or a new trend? Let’s have a look.
Smartphone app lets you swipe left to sue the robocaller
A law firm has created a smartphone app that lets users swipe left to report robocalls, which may result in a lawsuit against the robocaller. Let’s have a look.
FCC issues ruling on ringless voicemail
The FCC issued a declaratory ruling on ringless voicemail. Here’s what happened.
ATIS Robocalling Testbed adds features
ATIS announced support for additional features in the ATIS Robocalling Testbed. Let’s have a look.
Compliance date for gateway provider blocking rules
The FCC approved new rules requiring gateway providers to block certain calls. The effective date for these rules was subject to OMB approval, which they have issued. Here’s a summary of the rules and compliance date.
U.K. regulator issues new rules to block spoofed calls
Ofcom, the UK regulator for communications services, instituted new rules designed to identify and block spoofed calls. It also updated its guidance for how service providers should work with Calling Line Identification (CLI) data. Let’s have a look.
Legal Entity Identifiers and call authentication
Could a standardized “Legal Entity Identifier” (LEI) help with call authentication? Some organizations believe it could. They’ve encouraged the FCC to incorporate LEI provisions into the Commission’s call authentication rules. Let’s have a look.
Robocalls up sharply in October
Robocalls in the U.S. were up sharply in October, reaching the highest level seen since the start of the pandemic. Here’s what’s happening.
STIR/SHAKEN statistics from October 2022
SHAKEN participation was up in October, but the percentage of signed calls remains flat. Why is that? Let’s have a look.
FCC launches inquiry for non-IP caller ID authentication
The FCC approved and launched its planned inquiry, Reviewing Policies for Caller ID Authentication on Non-IP Networks. Here’s what happened.
Reply comments on SHAKEN extensions and effectiveness
The FCC received reply comments on whether STIR/SHAKEN extensions are needed and if STIR/SHAKEN effectiveness. Here’s a summary.
Indiana robocall settlement puts provider out of business
The Office of the Indiana Attorney General announced a settlement with a service provider accused of facilitating illegal robocalls. The settlement requires the provider and its CEO to exit the telecommunications industry forever. Here’s what happened.
NTCA suggestions for FCC non-IP SHAKEN inquiry
NTCA – The Rural Broadband Association representative Brian Ford met with FCC staff to suggest improvements for the draft Notice of Inquiry (NOI) on non-IP call authentication. The Commission will discuss this NOI during their October open meeting. Here’s a recap of the NTCA’s suggested improvements.
Proposed updates to SHAKEN governance standards
There are a few updates under consideration for the SHAKEN governance standard to clarify support for delegate certificates and RespOrg participation. This article reviews the proposed changes.
High-volume callers tentatively endorse SIP 603+
In a breakthrough meeting with the FCC, a group of associations representing lawful high-volume callers said that the SIP 603+ standard holds potential for effective call blocking notification. However, they said that prompt Commission action is necessary. Here’s what’s happening.
FCC to consider SHAKEN for TDM
The FCC will consider launching an inquiry into SHAKEN for TDM at its October open meeting. Here’s what’s happening.
Voice service providers face shutdown for non-compliance
The FCC Enforcement Bureau has started a process to shut down seven voice service providers for non-compliance with anti-robocalling rules. Here’s what’s happening.
Comments on SHAKEN extensions and effectiveness
The TRACED Act requires the FCC to request comments on whether STIR/SHAKEN extensions are needed and if STIR/SHAKEN is effective. There were some interesting comments filed. Let’s have a look.
STIR/SHAKEN statistics from September 2022
Robocalls signed with STIR/SHAKEN call authentication remain high, but there is good news on this front. Let’s have a look.
Proposed updates to delegate certificate standards
What’s happening with delegate certificates and STIR/SHAKEN? This article reviews how they’re to be used and previews proposed updates to the standard. Let’s have a look.
FCC begins action against spam texts
After almost a year of behind-the-scenes work, the FCC has begun to develop rules to combat spam text messages. Here’s an update.
Gateway provider fined for illegal robocalls
The owner of a VoIP provider business pleaded guilty in federal court to money laundering related to gateway provider services that introduced illegal robocalls into the U.S. This case illustrates the hefty fines that can be levied against gateway providers for their involvement in illegal robocalls.
Reply comments, proposed SHAKEN and robocall rules
The FCC received reply comments on proposed rules for SHAKEN and robocall mitigation. Here’s a summary of individual comments and recurring themes.
Do Not Call Registry access fee changes
Access fees for the Do Not Call (DNC) Registry, an important resource for regulatory compliance and legal risk mitigation, are changing soon. Here’s an overview.
Should robocall traceback information be made public?
Should information gathered in robocall traceback be made publicly available? Arguments have been made on both sides. Let’s have a look at the issues.
Robocall volume has fluctuated widely throughout 2022 and rebounded to a new high in August. What’s happening in the war against illegal robocalls? Let’s look at the latest numbers and trends.
STIR/SHAKEN statistics from August 2022
Robocalls signed with STIR/SHAKEN call authentication remain high, but there might be a new trend emerging. Let’s have a look.
Is call labeling becoming a protection racket?
Call labeling has been promoted as a valuable service to protect people from unwanted and illegal robocalls. Is this service becoming a protection racket? Let’s have a look.
Updated SHAKEN standard improves security
A new version of the ATIS SIP Forum SHAKEN standard has been published. It includes important procedures to improve the security of the SHAKEN ecosystem. Let’s have a look.
SIP 603+ blocking notification standard approved
The SIP 603+ standard on robocall blocking notification has been approved and published by ATIS. Here’s an overview.
Comments on proposed SHAKEN, robocall mitigation rules
The FCC asked for feedback on a long list of proposed SHAKEN and robocall rules. They received lots of comments. Here’s a summary of individual comments and recurring themes.
State attorneys general driving robocall mitigation
While regulators have avoided prescriptive robocall mitigation plans, state attorneys general are shaping very specific requirements in prosecution settlements. Let’s have a look.
Michigan Telephone Solicitation Act proposes hefty fines
State legislators in Michigan have proposed a Telephone Solicitation Act that would impose hefty penalties for violating its provisions. Will this become a model for other states? Let’s have a look.
CHIPS Act includes telecom funding
The CHIPS and Science Act of 2022 was signed into law on August 9, 2022. Although it’s main purpose is to promote semiconductor manufacturing in the U.S., it also includes some telecommunications funding. Let’s have a look.
Robocalls in the U.S. were down in July. This article shows the trends and possible reasons for the drop.
State AGs target telcos that carry illegal robocalls
Fifty state attorneys general are forming an Anti-Robocall Litigation Task Force. This task force will investigate and take legal action against telecommunications companies responsible for carrying illegal robocalls.
STIR/SHAKEN statistics from July 2022
Robocalls signed with STIR/SHAKEN call authentication remain high, but other statistics show possible signs of change. Are these just blips, or new trends? Let’s have a look.
Should robocall mitigation requirements be more specific?
The FCC proposed a rule change to strengthen robocall mitigation by making the requirements more specific—something they’ve carefully avoided in the past. This article reviews why they proposed this change and what the new requirements could be.
What happens when providers don’t stop robocalls
In a strange turn of events, eight originating service providers did not respond to robocall cease-and-desist letters from the FCC. What happened next? Here’s an overview.
Legislation introduced to prohibit spam text messages
Legislation was introduced in the U.S. House of Representatives to prohibit spam text messages. The proposed law would also change the auto dialer definition that’s been at the center of so many TCPA lawsuits. Here’s a review.
Final gateway provider SHAKEN rules published
The new STIR/SHAKEN and robocall rules for gateway providers are now published and final. Here’s an overview of the final version.
Third-party signing undermines SHAKEN
Can a downstream provider sign calls with STIR-SHAKEN? Does this make the originating service provider a SHAKEN participant? We hear this question often, and it’s come up in a recent FCC document. Let’s review the regulations and standards.
Ohio AG, FCC swat auto warranty scam robocalls
Ohio Attorney General Dave Yost filed a lawsuit in federal court on July 7 against twenty-two defendants accused of sending billions of auto warranty robocalls. The FCC issued cease-and-desist letters to eight voice service providers for their involvement in carrying these robocalls.
Robocalls trending upward in the U.S.
Robocalls in the U.S. have been rising in 2022. In this article, we review the trends, causes and recent reactions from lawmakers.
STIR/SHAKEN statistics from June 2022
STIR/SHAKEN participation increased in June 2022, while robocall traffic remains high, including robocalls signed with SHAKEN certificates. Here’s a review of recent trends.
Service providers prepare for imminent SHAKEN deadline
Non-facilities-based small voice service providers in the U.S. must implement SHAKEN by June 30, 2022. This article shows how these providers are preparing for this deadline.
FCC proposes new rules to prevent access stimulation
Fraudsters have found another way to game the intercarrier compensation system. In response, the FCC has just proposed new rules to combat this access arbitrage scheme. Here’s how it works.
The calling community gives feedback on SIP 603+
The SIP 603+ standards task force invited feedback from an association of calling community businesses. The association responded. Does the standards draft satisfy their issues? Let’s have a look.
Authorized SHAKEN providers growing fast
The number of voice service providers authorized to do STIR/SHAKEN is growing fast. Let’s see what’s happening.
SHAKEN deadline for small non-facilities-based providers
The FCC published a notice to remind non-facilities-based small voice service providers of the imminent deadline for STIR/SHAKEN implementation. The notice also recaps the filing requirements. Let’s have a look.
Stronger robocall mitigation rules proposed
Stronger robocall mitigation requirements have been proposed before the FCC. These proposals would create stronger financial incentives for robocall mitigation along the call path. Let’s have a look.
New concerns over call blocking notification requirements
There’s an ongoing debate over call blocking notification. Will the call blocking mechanism proposed by several large carriers work, or would it impose impossible burdens on callers? New concerns have been raised—let’s sort this out.
SIP 603+ specifications updated
The TRACED Act requires immediate call blocking notification. An updated version of the SIP decline message, dubbed “SIP 603+” has been proposed. Would this be sufficient for notification and redress? In this article, we summarize the proposal so you can decide.
Denial of service attack and ransom demand defeated
We learned of a recent Telephony Denial of Service (TDoS) attack, which included a ransom demand. We’re sharing information about the attack to help others be on their guard.
STIR/SHAKEN statistics from May 2022
Signed robocalls showed explosive growth in May. In some cases, a SHAKEN attestation is becoming a marker for a likely robocall. Let’s have a look.