FCC issues ruling on AI-generated voice calls
The FCC issued a Declaratory Ruling on voice calls generated using Artificial Intelligence (AI) and the application of the Commission’s rules on the Telephone Consumer Protection Act (TCPA). Let’s have a look.
The Declaratory Ruling confirms that the TCPA’s restrictions on the use of “artificial or prerecorded voice” apply to AI technologies that generate human voices. As a result:
- The Commission’s TCPA rules apply to calls that use AI-generated voice.
- As with other calls covered by the TCPA, callers must obtain the prior express consent of the called party to initiate such calls (without an emergency purpose or exemption).
The Commission’s news release states that the “FCC Makes AI-Generated Voices in Robocalls Illegal.” Actually, such calls are illegal if they do not meet the same TCPA requirements that cover other artificial or prerecorded calls.
This Declaratory Ruling was effective upon release, which was on February 8, 2024.
TransNexus is a leader in developing innovative software to manage and protect telecommunications networks. The company has over 25 years’ experience in providing telecom software solutions including branded calling, toll fraud prevention, robocall mitigation and prevention, TDoS prevention, analytics, routing, billing support, STIR/SHAKEN and SHAKEN certificate services.
Contact us today to learn more.
This information will only be used to respond to your inquiry. TransNexus will not share your data with any third parties. We will retain your information for as long as needed to retain a record of your inquiry. For more information about how we use personal data, please see our privacy statement.
TransNexus has a comprehensive suite of robocall mitigation solutions to prevent the origination of unlawful robocalls.Learn more