Hospital Robocall Protection Group issues best practices

The Hospital Robocall Protection Group (HRPG) issued a recommended best practices document on December 14, 2020. Here’s an overview.


There have been news reports of hospitals being overwhelmed by robocalls, which disrupted communications and burden hospital staff. Obviously, this poses a significant threat to public health and safety.

In response, Congress included a provision in the TRACED Act that instructed the FCC to establish an Hospital Robocall Protection Group to develop best practices.

Hospital Robocall Protection Group issues recommended best practices

HRPG recommended best practices

The document provides an extensive list of recommendations. We’ve highlighted a few notable items for each type of stakeholder.

Voice service providers

  • Implement STIR/SHAKEN
  • Offer call blocking and call labeling services
  • Work with hospitals to improve education, guidance, and information sharing
  • Establish a method so hospitals can quickly notify the provider about robocall and TDoS incidents
  • Initiate traceback as appropriate


  • Explore robocall blocking and labeling capabilities offered by service providers
  • Train staff and prepare incident response plans
  • Coordinate with voice service providers and government agencies as appropriate
  • Capture information about robocall and TDoS incidents and contact internal technicians to implement configuration changes after an incident


  • Develop hospital education materials
  • Improve communications between hospitals and law enforcement
  • Actively monitor complaints from hospitals and reach out to providers and agencies who can assist in response
  • Make referrals to the Industry Traceback Group

TransNexus solutions

We believe that hospitals and other critical organizations should take advantage of technology solutions that reduce the burden of disruptive robocalls and Telephony Denial of Service (TDoS) attacks while safeguarding communications and letting the good calls go through. This enables hospital staff to focus on what they do best: provide great health care to their patients.

We offer robocall prevention and TDoS prevention solutions in our ClearIP and NexOSS software products. These solutions automatically identify the bad calls and route them for special treatment according to the hospital’s requirements. No manual intervention required—the bad calls are intercepted, while the good calls continue.

Contact us today to learn more.

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