Get ready for the STIR/SHAKEN call authentication mandate
You may have heard the news that the Pallone-Thune TRACED Act has been signed into law. You might have questions about it.
We have collected frequently asked questions and listed them here, along with answers, to help you stay informed and be prepared.
Does the STIR/SHAKEN mandate apply to my company?
If your company provides voice service in the U.S., then yes, it does.
The Pallone-Thune TRACED Act was signed into law on December 30, 2019. Here’s the mandate:
“The Commission shall —
- require a provider of voice service to implement the STIR/SHAKEN authentication framework in the internet protocol networks of the provider of voice service; and
- require a provider of voice service to take reasonable measures to implement an effective call authentication framework in the non-internet protocol networks of the provider of voice service.”
When’s the deadline?
It has two parts:
- Voluntary compliance within 12 months after enactment, or else
- An explicit mandate for compliance within 18 months after enactment.
My company doesn’t have SIP interconnects with other providers, and we can’t get them either. Does this excuse us from the mandate?
No, it doesn’t. Part B of the mandate listed above requires voice service providers to implement an effective call authentication framework in non-internet protocol networks too. That includes providers who route calls over TDM networks.
I thought STIR/SHAKEN only works over SIP and doesn’t work over TDM. How can we authenticate calls routed over TDM networks?
Out-of-band SHAKEN provides a way to send the SHAKEN Identity token separately, across the internet, to the terminating provider. Everything else works the same as typical STIR/SHAKEN.
With out-of-band SHAKEN, it doesn’t matter how calls are routed. You might need to install a SIP gateway device, but otherwise, there’s no need to change your telecom network unless you want to.
We have added out-of-band SHAKEN to our software as another option for service providers who need it. Our customers have been using it to authenticate caller ID for months.
Other than complying with this mandate, are there any other benefits to STIR/SHAKEN?
Here are the main benefits of STIR/SHAKEN:
- Authenticates caller ID to instill trust that it wasn’t spoofed
- Helps with traceback
- Makes robocall prevention call analytics more effective
- Less churn. You won’t lose subscribers to competitors who offer effective robocall prevention.
- Supports Rich Call Data, which lets you put more information about the caller in the SHAKEN Identity token
- Makes consumers more comfortable answering calls
- Helps enterprise callers improve call completion—this will be extremely valuable to them.
Where can I find more information?
Here are three ways you can learn more about STIR/SHAKEN and call authentication:
- For more information about call authentication benefits, see an article we published in Pipeline magazine, Restoring Telecom Trust. It describes STIR/SHAKEN, call analytics, and Rich Call Data in more detail and explains how they work well together.
- Watch our webinar, Get Ready for the STIR/SHAKEN Call Authentication Mandate. This presentation includes testimonials from voice service providers who are using STIR/SHAKEN in their production networks today.
- Contact us today to learn how we can help you deploy STIR/SHAKEN in your network quickly and easily.
June 11, 2021
Webinar recording — Preparing for SHAKEN in Canada
June 9, 2021
Robocall Mitigation Database filing statistics
June 7, 2021
U.S. — Canada cross-border SHAKEN
June 2, 2021
Webinar — TDM to SIP network transformation best practices
June 1, 2021
Webinar — Robocall mitigation filing essentials
May 26, 2021
Webinar — Preparing for SHAKEN in Canada
May 25, 2021
Press release — New Out-of-Band SHAKEN whitepaper available
May 13, 2021
FCC — Service providers must now diligently pursue SHAKEN certificates
May 11, 2021
STI Governance Authority changes effective date of new SPC token access policy
May 3, 2021
Out-of-Band SHAKEN goes to letter ballot
April 30, 2021
Webinar recording — Robocall mitigation filing essentials
April 26, 2021
Robocall mitigation certification filing begins
April 7, 2021
Canadian regulator postpones STIR/SHAKEN deadline
March 31, 2021
FCC STIR/SHAKEN deadline extension petitions denied or withdrawn
March 29, 2021
Robocall mitigation compliance strategy
March 26, 2021
Webinar recording — Prepare for the FCC robocall deadline
March 3, 2021
Why you might use a Centralized SHAKEN Server, and how
February 23, 2021
Webinar — What is STIR/SHAKEN, and how to comply
February 23, 2021
TransNexus works with DigiCert to provide SHAKEN certificates
February 17, 2021
ClearIP Out-of-Band SHAKEN enhancements
February 8, 2021
FCC to telcos—You cannot be dumb pipes for robocalls
February 4, 2021
U.S. SHAKEN Governance Authority issues year-end report for 2020
February 1, 2021
Webinar — TRACED Act compliance — everything you need to know
January 27, 2021
Service provider STI fee changes for 2021
January 18, 2021
Webinar recording — Complying with the TRACED Act made simple
January 15, 2021
FCC proposes rules on SHAKEN certificate revocation for noncompliance
January 4, 2021
