SoundLine uses ClearIP to divert incessant robocalls

A financial services company was bombarded with robocalls. The company must try to answer all inbound calls to serve their customers, but the bad calls were overwhelming their lines. The barrage of bad calls was a Telephony Denial of Service (TDoS) attack. This was a serious threat to the company’s business. Here’s what happened next.

The company reached out to SoundLine, their voice service provider, for help. SoundLine Communications specializes in communications services for business customers. They aim to keep their customers happy with a high level of reliability and responsive support. SoundLine uses the TransNexus ClearIP software platform for its compliance solutions and to provide value-added services to their customers.

SoundLine engineers used ClearIP reporting and analytics to profile the bad calls and configure services to block or divert them. The robocall attacker, however, was relentless in trying new tactics to continue the TDoS attack. It was a difficult, frustrating experience for the customer.

After facing a rapid-fire variety of TDoS tactics from the attacker, the SoundLine engineers were able to configure policies that shut them all down. The TDoS attack calls were blocked while legitimate calls went through.

“This robocall/TDoS attack was a difficult, frustrating problem to solve,” said Michael Cramer, Chief Executive Officer, SoundLine. “The ClearIP system and TransNexus support enabled our engineers to counter every attack that the robocaller made. Our customer is now happy, and so are we.”

About SoundLine Communications

SoundLine powers businesses of every size—from startups to multi-location franchises—with the same personal touch and professional excellence they were founded on. Their mission is to make business communication simple, scalable, and human-centered. They build phone systems that adapt to businesses, not the other way around—while delivering personal service and real support you can always count on. Visit soundline.io to learn more.

TransNexus solutions

TransNexus is a leader in developing innovative software to manage and protect telecommunications networks worldwide. The company has over 25 years of experience in providing telecom software solutions, including toll fraud prevention, robocall mitigation and prevention, CDR and call analytics, advanced call routing, billing support, STIR/SHAKEN, and branded calling.

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