Recent buzz on AI and robocalls

Creating a comprehensive robocall mitigation plan involves several steps and considerations. Below is an outline of a sample robocall mitigation plan for a telecommunications provider or organization.

Robocall Mitigation Plan

I. Introduction

Brief overview of the robocall problem and its impact on customers and the organization.

II. Objectives

Define the specific goals of the robocall mitigation plan, such as reducing the number of illegal robocalls received by customers, improving caller ID verification, and enhancing customer trust.

III. Regulatory Compliance

Ensure compliance with relevant regulations, including the Telephone Consumer Protection Act (TCPA), Truth in Caller ID Act, and any other applicable laws.

IV. Authentication and Verification

Implement STIR/SHAKEN or similar call authentication protocols. Enhance caller ID verification processes to ensure accurate representation of caller information.

V. Call Blocking and Filtering

Deploy call-blocking technologies and services that can identify and block known robocalls and spam.

Develop algorithms and databases to continuously update the list of blocked numbers.

VI. Network Security

Strengthen network security to protect against robocall-related threats, such as Distributed Denial of Service (DDoS) attacks.

Encrypt and secure call records and customer data.

VII. Monitoring and Reporting

Implement real-time call monitoring and analytics to detect suspicious call patterns. Establish a reporting system for customers to report unwanted or fraudulent calls.

VIII. Customer Education

Develop educational materials and campaigns to help customers recognize and avoid robocalls.

Advise customers not to share personal information with unknown callers.

IX. Industry Collaboration

Collaborate with other telecommunications providers, industry associations, and regulatory agencies to share information and coordinate efforts in identifying and mitigating robocalls.

X. Technology Solutions

Deploy advanced technologies, including machine learning and artificial intelligence, to identify and block robocalls in real-time.

Continuously update and improve these technologies to stay ahead of evolving robocall tactics.

XI. Legal Action

Establish procedures for taking legal action against entities involved in illegal robocall activities.

Cooperate with law enforcement agencies and regulators in prosecuting offenders.

XII. Performance Metrics and Reporting

Define key performance indicators (KPIs) to measure the success of the mitigation plan, such as the reduction in robocall complaints, increased caller ID accuracy, and the number of legal actions taken.

Regularly report progress and results to stakeholders.

XIII. Resource Allocation

Allocate the necessary financial, technological, and human resources to implement and maintain the robocall mitigation plan effectively.

XIV. Continual Improvement

Commit to ongoing evaluation and improvement of the plan as new robocall threats and technologies emerge.

XV. Conclusion

Summarize the key points of the robocall mitigation plan and stress the organization’s commitment to reducing the impact of robocalls on customers and the telecommunications infrastructure.

XVI. Appendices

Include any additional documentation, contact information for reporting robocalls, and relevant legal references.

It’s important to customize this plan according to the specific needs and resources of your organization or telecommunications provider. Regularly review and update the plan to adapt to changing circumstances and evolving robocall threats.