FCC publishes Small Entity Compliance Guide for robocall blocking

The FCC released a Small Entity Compliance Guide for the Third Report and Order on robocall blocking. This five-page guide summarizes the 71-page Report and Order to help small entities comply with the rules.

Third Report and Order

The Third Report and Order on CG Docket No. 17-59, Advanced Methods to Target and Eliminate Unlawful Robocalls, was adopted on July 16, 2020 and became effective on October 14, 2020. It provides the following:

  1. Safe harbor for terminating voice service providers that block calls on a default opt-out basis based on reasonable analytics.
  2. Safe harbor for voice service providers that block and then stop accepting traffic from an upstream voice service provider.

These safe harbors shield voice service providers from liability for blocking calls or not accepting calls provided requirements are met:

  • Use STIR/SHAKEN info when available.
  • Do not completely shut off an upstream provider until that provider has been warned by the FCC and failed to respond.
  • Designate a single point of contact to resolve call blocking disputes at no charge.
  • Ensure that emergency calls are not blocked.
less is more

The compliance guide is published on the FCC website.

TransNexus solutions

We offer STIR/SHAKEN and robocall mitigation solutions in our ClearIP and NexOSS software platforms.

In addition, we help service providers with all aspects of STIR/SHAKEN deployment, including registering with the Policy Administrator and preparing their Robocall Mitigation certification with the FCC.

Contact us today to learn more.

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