FCC issues Report on Robocalls
The Federal Communications Commission Consumer and Governmental Affairs Bureau today released a Report on Robocalls. This report fulfills a requirement to describe progress made in combatting illegal robocalls and the remaining challenges.
This report provides a broad overview of the context of the unwanted robocall problem, including:
- Applicable federal laws and rules
- Legitimate versus illegal uses of robocalls
- Overview of the state of robocall activity and expectations for the future
- Recent progress in rules, such as allowing carriers to block Do Not Originate calls and calls from invalid, unallocated and unused numbers
- The STIR/SHAKEN protocol for authentication and verification of caller ID
- Recent enforcement actions (fines levied against robocallers)
- Importance of call traceback
- Reassigned numbers initiatives
The report identified three key challenges:
- Many perpetrators are located overseas. While the FCC has jurisdiction over foreign caller ID spoofers for calls to the U.S., enforcement would require the cooperation of foreign governments.
- Majority of originating service providers are VoIP providers. Many do not keep updated contact information with the FCC nor accurate records of all calls made across their networks.
- Statute of limitation for violations of the Telephone Consumer Protection Act is one year, which is often not enough time to bring action.
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