Tips for monitoring VoIP

Ensuring your VoIP infrastructure is providing quality service is vital. In fact, its worth a New Year’s Resolution. When dealing with customer expectations, failure is the last option you want, but why is it that only 52 percent of IT support teams successfully support IP voice platforms?

VoIP quality issues can severely strain or impact your network support team. In order to bullet-proof your voice and data environment to deliver optimum voice service levels under the most threatening or problematic situations, consider the following four questions as a starting point:

  1. How can you ensure your VoIP call quality and service levels will meet the needs of your business?
  2. How can you minimize the complexity of of your network with a compete view of traffic and QoS across your network?
  3. How can your staff better pinpoint the source of quality issues before customers complain?
  4. How can you ensure you meet the SLAs necessary to support your customers?

One place to start to directly address these critical questions is with TransNexus Quality of Service solutions.

TransNexus solutions monitor Call Detail Records (CDRs) in near real time. They offer reports and alarms to detect quality of service problems before your customers do. Within minutes, CDRs can be incorporated into reports, and E-mail and SNMP Alarms provide an immediate alert when problems occur. Alarm triggers can be set for any of the call completion or quality of service statistics. Learn more.

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