Least Cost Routing and telecom fraud expert TransNexus talks technology trends
Jim Dalton, president of TransNexus, recently sat down for an exclusive interview with TMCnet about technology trends affecting the market today and in the near future.
Dalton sees mobility as the biggest technology trend today, giving customers and employees’ full access to applications and the internet from anywhere.
He also sees the cloud as an important trend as well. It gives companies like TransNexus the ability to perform additional volume tests without scaling up or rearranging its testing facilities. It also creates a new deployment option for customers, who are actively seeking out cloud-based solutions.
Dalton feels that security will become more important in the near future as cloud computing vulnerabilities are exposed. When asked about another big trend in the market, social media, Dalton stated that TransNexus is looking for opportunities to use social media to benefit customers, though he still sees personal contact and e-mail as the preferred means of contact.
Speaking of customers, Dalton stresses that, as a small company, TransNexus has always focused on customer service and will continue to do so in 2013 and beyond.
Another topic on Dalton’s mind is the BYOD trend. TransNexus is keeping an eye on the rise in VoIP fraud related to the increase in the BYOD movement. Handsets can be compromised, which could lead to an increase in phone hacking, so it is something to be on the lookout for as well. And, Dalton says, managing service and security over VoIP networks is more important than ever these days.
Looking ahead, Dalton makes a few predictions. He says that the laptop market will continue to shrink and that Windows 8 will not overtake iOS or Android anytime soon. He foresees some growth in the video communication space but acknowledges that it continues to move slowly. Dalton feels that Facebook’s new VoIP mobile application will be a looming threat to telecom service providers in 2013 and he feels that, no matter what people think, the FCC will not have an impact in the adoption of broadband deployment.