TransNexus ready to tackle call quality, telecom fraud in 2012

As advancements continue to be made in today’s telephone systems, and mobility carries on as one of the premier methods in which we communicate, the importance of call quality and affordable communication remains at the forefront.

Perhaps only a small mark on the historical scale of which telecommunications will evolve, one company is quietly, but successfully, making noteworthy progress in how outbound communications traffic is properly routed while simultaneously minimizing costs, maintaining call quality and preventing telecom fraud. This year, last cost routing leader TransNexus – a company specializing in services including number portability, traffic reports, profit analysis and wholesale billing software for VoIP networks – led the charge with advancements in its Next Generation Least Cost Routing, a model that integrates least cost routing with real-time quality assessment.

By monitoring signaling performance factors, including call success ration, average call duration and post dial delay for each provider on any possible route, TransNexus’ software can automatically suspend any routes categorized as poor quality from the routing table. According to Jim Dalton (News - Alert), CEO of TransNexus, who spoke to TMCnet, the Next Generation Least Cost Routing solution isn’t only isolated to signaling performance. It also encompasses the “fidelity of the phone call” – or what all parties actually hear during the conversation -- which, Dalton explained, is more important when it comes to detecting poor-quality routes.

“TransNexus software monitors 24 different Quality of Service statistics (packet latency, packet jitter, packet loss) and can detect and isolate call fidelity quality of service issues in the source network or destination network or based on end to end packet flow received by the calling and called party,” said Dalton. “The TransNexus software can identify if a provider is having quality of service issues and suspend that provider from the routing table.”

TransNexus may be entering 2012 on a high note, but the company is well-aware of one issue that is increasingly plaguing telcos and the VoIP industry in particular – telecom fraud. On average, U.K. telcos are losing up to $150 million annually in fraudulent call termination, or when international calls are swindled so that the local telco doesn’t collect a termination fee. Even worse, the consumers involved are usually unaware of this multifaceted phone con, which seems to be cropping up more and more overseas.

As a company offering solutions and applications that mediate in the case of fraudulent dispute, TransNexus plans to tackle this problem head-on in 2012 with the introduction of a new, integrated fraud detection solution. “TransNexus has been working to develop fraud detection technology that integrates with its least cost routing solutions,” Dalton told TMCnet. “The TransNexus least cost routing engine can now detect suspicious call patterns and automatically block calls based on the source of the call and the dialed destination."

In addition, as a company to introduce one of the first SIP route serves with the ability to host the complete North American Number Portability database, TransNexus will continue to concentrate on number portability correction integration into its least cost routing solutions to meet the growing instances of customers switching to new providers but still want to hold onto their numbers. The TransNexus platform has also been built to enable users to sell number portability “dips” to their customers to generate a new source of revenue.

Tammy Wolf is a TMCnet web editor. She covers a wide range of topics, including IP communications and information technology.