Telecom fraud and cloud telephony at IT-Expo

Telecom fraud detection has become a major issue for carriers offering SIP trunking services to enterprise customers.

Telecom fraud was rarely discussed as recently as two years ago, but now has become an important topic for enterprises and their service providers. Tomorrow, I look forward to being on panel discussing SIP Fraud in the Cloud Computing Conference at the IT-Expo in Miami. If you are attending the IT-Expo, I hope you will join us. Below is a description of the session.

What Cloud Means for Fraud Prevention (CL-10) 2-1-2012, 2:30-3:15pm. Most businesses won’t admit to having fallen victim to telecom fraud. Many simply choose to sweep cases quietly under the rug to avoid embarrassment and customer concern. But many others fail to identify instances of fraud.

The fact is that telecom fraud can happen to any business from small home-based businesses to multi-national corporations and government entities. Often, they start as small cases, but can quickly balloon to six- and seven-figure losses. Despite the risks, few businesses have provisioned against them, leaving their communications infrastructure vulnerable to criminal enterprises.

Moving to a cloud model, many businesses might erroneously believe the risk and responsibility resides solely with the cloud provider. This session will discuss real examples of telecom fraud, and steps businesses can—and should—take to protect themselves from fraudulent activity and hacking as they receive their communications services from cloud and hosted providers.