Creating a hosted PBX offering case study

With the help of TransNexus, FUSE 3 Communications has recently expanded their business to include a hosted PBX offering. FUSE 3 had a goal of providing complete hosted technology infrastructure for their customers, and one area of technology that they were lacking was telephony.

FUSE 3 decided to expand their IT offerings to include hosted PBX service. FUSE 3 needed a solution that could keep costs low and provide customers with the same quality of experience that they expected from other FUSE 3 managed services. They wanted to be able to offer a variety of features that many of their clients thought were out of their reach including voicemail, voice to email, internal extensions, and call recording.

FUSE 3 used its experience in providing hosted services to build its hosted PBX platform in-house. To ensure the highest level of security and reliability for their customers, they purchased the industry-leading Net-Net Session Director session border controller (SBC) from Acme Packet. These SBCs provided critical control functions to deliver high quality interactive communications—voice, video and multimedia sessions—across IP network borders.

In addition to its hosted PBX platform and the Acme Packet Net-Net Session Director, FUSE 3 also needed a service provider operations support system (OSS) for dynamic least cost routing, Direct Inward Dialed (DID) routing, quality of service (QoS) reporting and alarms, and trouble shooting.

“TransNexus was referred to FUSE 3 by Acme Packet our session border controller vendor,” said Michael Greco, CTO of FUSE 3. “We had multiple conversations and meetings with TransNexus and their experience was a tremendous help. With the support of the TransNexus staff we put together a detailed implementation plan and quickly deployed the TransNexus solution with our Acme Packet SBCs.”

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