Success Stories

Vocal IP logo

The Challenge

“With CDR-based fraud detection, you know nothing about a fraud attack at the beginning. If you have to wait for an extra 15 minutes or so, that becomes a very expensive liability. It’s way too late.”

Vocal IP began using NexOSS-FC with SIP Analytics to stop fraud attacks much faster.

Result

With SIP Analytics, Vocal IP’s risk exposure to fraudulent calls has dropped about 99% from what they were experiencing before they had any fraud management system and much lower than they were experiencing even with their CDR-based system.

Customer Take Away

“We’ve been running SIP Analytics for last year. Have we seen fraud attacks? Yes. Did SIP Analytics stop them? Absolutely. Stopped it automatically.”

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Appia Logo

The Challenge

Appia began to put together a new network designed to consolidate the hosted voice and SIP trunking services. “We wanted to increase our reliability. We wanted to increase our security, and we wanted to move where we had inter-session information” said Jay Cox, Director of Telecommunications Management at Appia.

Result

Appia selected the TransNexus solution for centralized network management of their hosted VoIP and SIP trunking services. In the new system, the Acme Packet SBC works as a border element, and all inbound and outbound traffic flows through it. Switching functionality is handled by a custom feature server platform, developed by Appia, that manages telephone numbers and customer features. The TransNexus software completes the solution with dynamic least cost routing and quality of service routing, traffic and quality of service reporting, fraud detection, and least cost routing.

Customer Take Away

“TransNexus helped us to increase our reliability and security. The TransNexus system is open on my desktop 24/7.”

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Arena One Logo

The Challenge

With fraud increasing at a faster rate within the telecom industry, it is now more important than ever for service providers to take extra precautions in protecting their customers. Arena One, being an innovative leader, proactively searched for a solution that would mitigate the risk of a fraud attack.

Result

Arena One chose SDReporter from TransNexus. SDReporter provides complete telecom fraud detection and call detail record (CDR) reporting and analysis and is compatible with Arena One’s BroadSoft and Oracle Acme Packet network.

Customer Take Away

"...SDReporter is the perfect solution for us. It is highly effective and reasonably priced."

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Atlantech Online logo

The Challenge

Atlantech prides itself on delivering an exceptional customer experience. However, with fraud continuing to increase, Atlantech needed to partner with a solutions provider that could stop fraudulent calls in their network and pass the fraud protection and savings on to their customers.

Result

Atlantech Online partners with TransNexus, utilizing the pioneering SIP Analytics® in order to combat fraud and deliver exceptional customer service.

Customer Take Away

“Fraud on the phone system, fraud in the public switch telephone network, it's like a war. There are constant attacks going on on customers and business. By using TransNexus' SIP Analytics®, we're able to mitigate that risk to our customers.”

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Bee Global Logo

The Challenge

When Bee Global started in 2009, they needed a solution to maximize profits and quality of service for calls routed to the PSTN, allowing customers to contact family and friends in Mexico without access to VoIP.

Result

Bee Global chose the NexOSS solution as their core engine for call routing, rating and reporting. NexOSS is a centralized software suite for managing VoIP network and supports multiple currencies for routing and rating.

Customer Take Away

“The dynamic least cost routing (LCR) engine from TransNexus helps keep our prices competitive on the global market. The billing reports give full visibility into profitability of our VoIP network by dial code and time of day."

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